NHS Accessible Information Standard

The request was successful.

Dear Velindre NHS Trust,

I have a series of questions in relation to your Trust policies and approach on the NHS Accessible Information Standard (AIS) and particularly how this impacts on blind and partially sighted patients and service users.

1) Do you currently have:
a) A specific local AIS policy?
b) An accessibility policy which references the AIS?

(2) How many of the following have you received since 1st April 2019 regarding provision of accessible information:
(a) complaints?
(b) compliments?

(3) How many of the following items have you issued to patients since 1st April 2019 under an AIS request?
(a) large print letters
(b) braille letters
(c) audio files
(d) email letters
(e) text messages

(4) What engagement do you have with people with a visual impairment regarding your implementation of the AIS?

(5) What proportion of your staff has received formal accessibility training in the last year?

(6) What percentage of current online material has been officially checked for compliance with the Government’s Digital Accessibility Regulations?

Yours faithfully,

Mike Bell

FOI VUNHST, Velindre NHS Trust

Dear Mr Bell

 

Ref no – CORP 2021 – 101

 

Thank you for your request for the following information which the Trust
received on 27/08/2021.

 

Your Request –

 

I have a series of questions in relation to your Trust policies and
approach on the NHS Accessible Information Standard (AIS) and particularly
how this impacts on blind and partially sighted patients and service
users.

 

 

1)            Do you currently have:

 

a)            A specific local AIS policy?

 

b)            An accessibility policy which references the AIS?

 

 

(2) How many of the following have you received since 1st April 2019
regarding provision of accessible information:

 

(a) complaints?

 

(b) compliments?

 

 

(3) How many of the following items have you issued to patients since 1st
April 2019 under an AIS request?

 

(a) large print letters

 

(b) braille letters

 

(c) audio files

 

(d) email letters

 

(e) text messages

 

 

(4) What engagement do you have with people with a visual impairment
regarding your implementation of the AIS?

 

 

(5) What proportion of your staff has received formal accessibility
training in the last year?

 

 

(6) What percentage of current online material has been officially checked
for compliance with the Government’s Digital Accessibility Regulations?

 

 

We will now begin to process your request, however your request for
information may be delayed due to the challenges we are still facing
during the Coronavirus (COVID-19) pandemic.

We apologise for any inconvenience this may cause, we do remain committed
to responding to your request and will respond as soon as we are able.

 

Should our response to your request breach the statutory timeframe and you
remain unhappy with our response you have the right to complain to the
Information Commissioners Office and you can contact them at  -

 

Information Commissioner's Office - Wales

2nd Floor,

Churchill House, Churchill Way,

Cardiff, CF10 2HH

Telephone: 029 2067 8400

fax: 029 2067 8399

email: [email address]

 

Kinds regards,

 

Velindre University NHS Trust

2, Charnwood Court

Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ

Tel - 029 20316951

 Please consider the environment before printing this email

 

 

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Julie Mann (Velindre - Corporate Services), Velindre NHS Trust

1 Attachment

Dear Mr Bell

Request under Freedom of Information Act 2000

Thank you for your request for information relating to the NHS Accessible Information Standard (AIS), which we received on 27/08/2021.
Please find attached the Velindre University NHS Trust response to your request.

Kind regards,
Velindre University NHS Trust

Julie Mann

Pencadlys Ymddiriedolaeth GIG Felindre
Swyddog Cyfathrebu a Chydymffurfiad
2 Cwrt Charnwood
Heol Billingsley
Parc Nantgarw
Caerdydd
CF15 7QZ
Ffon - 029 20316951
E-bost: [email address]
 A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon

Velindre NHS Trust HQ
Communication and Compliance Officer
2, Charnwood Court
Heol Billingsley
Parc Nantgarw
Cardiff
CF15 7QZ
Tel - 029 20316951
Email: [email address]
 Please consider the environment before printing this email

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