NHS111 Contract Information

C Johnson made this Rhyddid Gwybodaeth request to NHS England

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear NHS England,

Could I please request an up-to-date list of all NHS111 providers in England, including the following information:

- Region / area name
- Provider name
- Partner provider name (if applicable)
- Service(s) provided (e.g. 111, GP OOH)
- Contract start date
- Contract end date
- Optional contract extension in years (if applicable)
- Contract value in GBP

Yours faithfully,
C Johnson

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Customer,

 Thank you for your email.

 Please note our normal working hours are 08:00 to 18:00 from Monday to
Friday and we regret the delay in reply over the non-working hours.

 The Customer Contact Centre is experiencing a high volume of enquiries so
it may take us a little longer to respond. If you have raised a new
complaint, you will receive a separate acknowledgement within 3 working
days

For all other enquiries, we will get back to you as soon as we can. In the
meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?

NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.

You may be able to find the answer you are looking for in our
[1]Frequently Asked Questions and our website explains how [2]to feedback
or make a complaint.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?

If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the [3]NHS Choices service finder.

Do you provide medical advice?

No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.

If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?

You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.

You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?

You can find information about NHS England and our work on our [4]website.

No longer need our help?

If you no longer need our help and don’t want a response, please reply to
this email with ‘NO FURTHER ACTION REQUIRED’ in the title. We will then
close your enquiry.

 NHS England Customer Contact Centre

 How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website [5]https://www.england.nhs.uk/privacy

 

dangos adrannau a ddyfynnir

FOI, England (NHS ENGLAND), NHS England

Dear Sir or Madam,  

 

Thank you for your communication dated 17 July 2018.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

 

 

dangos adrannau a ddyfynnir

FOI, England (NHS ENGLAND), NHS England

1 Atodiad

Dear Sir or Madam,

 

Re:      Freedom of Information request (Our Ref: FOI-056884)

 

Thank you for your Freedom of Information (FOI) request dated 18 July
2018.

 

Your exact request was:-

 

“Could I please request an up-to-date list of all NHS111 providers in
England, including the following information:

 

- Region / area name

- Provider name

- Partner provider name (if applicable)

- Service(s) provided (e.g. 111, GP OOH)

- Contract start date

- Contract end date

- Optional contract extension in years (if applicable)

- Contract value in GBP”

NHS England holds some recorded information in relation to this request.

 

Please see attached spreadsheet which contains information in relation to
this request.

 

Services provided are in transition, depending on the rollout of
Integrated Urgent Care (IUC) and as the landscape changes NHS England will
collect the data.

In relation to the contract value, NHS England does not hold this
information. This information is held locally between commissioners and
their providers.

 

As such, you may wish to redirect your enquiry to Clinical Commissioning
Groups directly.

 

You can find CCG contact information on the NHS Choices website at the
following web link:

 

o [1]http://www.nhs.uk/ServiceDirectories/Pag...

 

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [2]http://www.england.nhs.uk/terms-and-cond...

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [3][NHS England request email]

 

Please quote the reference number FOI-056884 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [4][email address]  

Website: [5]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [6][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [7][NHS England request email]

 

‘Health and High quality care for all, now and for future generations’

dangos adrannau a ddyfynnir

Dear NHS England,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS England's handling of my FOI request 'NHS111 Contract Information'.

There are many gaps in the data I have received (yellow boxes which are labelled 'awaiting confirmation').
Is this data to follow?

Thank you.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,
C Johnson

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

dangos adrannau a ddyfynnir

FOI, England (NHS ENGLAND), NHS England

Dear Sir or Madam ,

 

Thank you for email of 05 September 2018. Please see this email as
acknowledgement of your Internal Review request.

 

We endeavour to respond to Internal Reviews within 20 working days.
However, please be aware that on some occasions this has been extended to
40 working days. An officer will be allocated to handle your Internal
Review and will update you accordingly where necessary.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

To communicate with NHS England regarding Freedom of Information (FOI)
requests, enquiries or complaints we ask these are sent directly to NHS
England’s customer contact centre. This is to ensure all communications
are progressed correctly. Their postal address, telephone number and email
details are as follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33,
[2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

 

 

dangos adrannau a ddyfynnir

FOI, England (NHS ENGLAND), NHS England

Dear Sir or Madam,

 

Re:      Freedom of Information Internal Review outcome (Our Ref:
FOI-056884 IR)

 

Thank you for your Freedom of Information (FOI) Internal Review request
dated 05 September 2018.

 

Your original FOI request was received by NHS England on 17 July 2018, and
read:-

 

“Could I please request an up-to-date list of all NHS111 providers in
England, including the following information:

 

- Region / area name

- Provider name

- Partner provider name (if applicable)

- Service(s) provided (e.g. 111, GP OOH)

- Contract start date

- Contract end date

- Optional contract extension in years (if applicable)

- Contract value in GBP”

 

Your Internal Review request was received by NHS England on 5 September
2018, and read:-

 

“I am writing to request an internal review of NHS England's handling of
my FOI request 'NHS111 Contract Information'.

 

There are many gaps in the data I have received (yellow boxes which are
labelled 'awaiting confirmation').

Is this data to follow?”

 

The FOI Management team have reviewed your request and this letter
provides the outcome of this review. It may be helpful if we first explain
that an Internal Review looks at the handling of, and response given to, a
Freedom of Information request which has previously been made. The scope
of an Internal Review is therefore limited to considering whether the
request(s) was appropriately handled and whether the response given was
accurate and appropriate. An Internal Review cannot consider any new
queries not originally included in the relevant FOI request(s); these
should be submitted as new FOI requests via our Contact Centre.

 

It was noted that your original response was issued within the statutory
guidelines of 20 working days.

 

We have also assessed whether you received an appropriate response to your
request and considered the comments you have set out in our Internal
Review email.

 

It is the conclusion of this review that NHS England’s original response
was accurate and appropriate. However, we hope that the following
additional information is helpful.

 

Services provided are in transition, depending on the rollout of
Integrated Urgent Care (IUC) and as the landscape changes NHS England will
collect the data. NHS England does not hold all of the requested
information at this time. Cells which were highlighted in yellow in our
original response denote information which is not currently held by NHS
England and will not follow as part of this request if it is supplied to
NHS England. 

 

In line with the above, our original response is upheld. However, we hope
that this additional information is helpful and apologise for any
confusion as a result of it not being included in our original response.

 

We hope that this addresses your concerns. However, if you are not content
with the outcome of the internal review, you have the right to apply
directly to the Information Commissioner for a decision. The Information
Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please quote the reference number FOI-056884 IR in any future
communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email] .

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

 

 

dangos adrannau a ddyfynnir

Gadawodd Your name will appear publicly anodiad ()

Does anyone know how to get this data from the NHS? As what was sent to Mr Johnson is incomplete and patchy, and all the start dates are missing.