New website

Dr kevin parker made this Rhyddid Gwybodaeth request to Trafford Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear Trafford Metropolitan Borough Council,

You have recently launched a new website www.my.trafford.gov.uk to enable residents to report issues (street lighting etc..)

My FOI request is:

1. What was the purpose of launching the new website?
2. What beta-testing was undertaken prior to launch?
3. What was the total development cost for the new website?
4. What are the ongoing costs for the new website in terms of updates, technical changes and technical support?
5. What KPI's or monitoring is in place in terms of the new website performance?

Yours faithfully,

Dr kevin parker

Data Protection, Trafford Metropolitan Borough Council

Thank you for your email. 

Your enquiry has been given the reference number 4145.  Please quote this in all future correspondence with regard to this enquiry.

We aim to respond fully to all emails from the public as soon as possible, where they are seeking a response. 

If you are requesting information under the Freedom of Information Act or environmental Information Regulations, there is a 20 working day statutory timescale within which to provide the information requested, subject to any exemptions which may apply.  The 20 working day timescale will start on the first working day following receipt of your email.

If you have access to the Internet you may wish to see if your enquiry can be dealt with online at www.trafford.gov.uk.  The council's website enables many forms to be completed and payments to be made online, as well as providing comprehensive information.

Thank you
Trafford Council

dangos adrannau a ddyfynnir

Data Protection, Trafford Metropolitan Borough Council

1 Atodiad

Dear Dr Parker
Thank you for your email of 10 November 2016 where you requested information about Trafford Council website www.my.trafford.gov.uk
The information you requested is enclosed.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: Information Governance Manager, Trafford Council, Town Hall, Talbot Road StretfordM33 0TH or via email to [Trafford Council request email]

Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The supply of information in response to a freedom of information request does not confer an automatic right to re-use the information.  Under UK copyright law you can use any information supplied for the purposes of private study and non-commercial research without requiring permission.  Similarly, information supplied can also be re-used for the purposes of news reporting. An exception to this is photographs.
For other forms of re-use, for example publishing the information, you would need the permission of the organisation or person who owns the copyright.  In the case of information produced by government departments and agencies you can re-use the information under the Open Government Licence.  For information about this please see http://www.nationalarchives.gov.uk/doc/o...
If, however, the copyright is identified as belonging to somebody else, you will need to apply for permission.  For information about how to obtain permission from a third party, please go to Intellectual Property Office’s website at www.ipo.gov.uk

Yours sincerely,

Information Governance
Legal Services | Trafford Council | Trafford Town Hall | Talbot Road | Stretford | M32 0TH
Email: [email address]

dangos adrannau a ddyfynnir

Dear Trafford Metropolitan Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Trafford Metropolitan Borough Council's handling of my FOI request 'New website'.

Please note points 3 and 4 asked for specific costs in terms of the development cost for the new website/CRM and ongoing costs. Providing a website URL and an available month of January 2017 is not acceptable as it does not answer the specific questions raised within the FOI request.

I look forward to a more concise and detailed response.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Dr kevin parker

Data Protection, Trafford Metropolitan Borough Council

Dear Dr Parker

Thank you for your email in which you expressed dissatisfaction with our response to your FOI, reference 4245

Your request has now been passed for internal review. We aim to complete all internal reviews within 20 working days. We will notify you of the outcome of the review and, where appropriate, provide the requested information.

If you require any further information in the meantime, please do not hesitate to contact us

Kind regards

dangos adrannau a ddyfynnir

Data Protection, Trafford Metropolitan Borough Council

Dear Dr Parker,

 

I refer to your request for an internal review to be carried out into the
response you received to FOI 4145 under the Freedom of Information Act
2000.

 

Under the Act, Trafford Council has a duty to supply any information upon
request, unless there is an exemption. It is the Council’s policy only to
apply the exemptions where there is a genuine risk of harm or prejudice.
In such cases, we will still provide information if it is in the public
interest to do so.

 

Under Section 22 of the Freedom of Information Act, we are not obliged to
provide information that is intended for future publication. The
information you requested in questions 3 and 4 of your original request is
intended for future publication and will be to published no later than
close of play 31^st January 2017. The web address or link provided in our
original FOI response will allow you to access this information when it is
publication.

 

In line with the terms of this exemption in the Freedom of Information
Act, we have also considered whether it would be in the public interest
for us to provide you with the information ahead of publication, despite
the exemption being applicable. In this case, we have concluded that the
public interest favours withholding the information and therefore we agree
with the original response issued to you.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

Kind regards,

 

 

 

 

Information Governance Manager

Legal Services | Trafford Council | Trafford Town Hall | Talbot Road |
Stretford | M32 0TH

Email: [1][email address]

Tel: 0161 912 1327

Fax: 0161 912 4294

[mobile number]

 

Trafford Council is a well-performing, low-cost council delivering
excellent services to make Trafford a great place to live, learn, work and
relax. You can find out more about us by visiting [2]www.trafford.gov.uk

 

 

dangos adrannau a ddyfynnir

Dear Data Protection,

Many thanks for confirming when the answers to my specific FOI questions will be available/published (Question 3 & 4).
I will check the website link you already provided on the 1st February 2017 to collate the information to my specific FOI request questions.

Yours sincerely,

Dr kevin parker

Dear Trafford Metropolitan Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Trafford Metropolitan Borough Council's handling of my FOI request 'New website'.

Further to your responses, I have checked the url link you provided (Contracts register).
You confirmed the information would be updated by the 1st February 2017, but I am unable to find the information in relation to my FOI request (Points 3/4).

I have made a complaint to the ICO who have confirmed acceptance of the complaint.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Dr kevin parker

Data Protection, Trafford Metropolitan Borough Council

1 Atodiad

Dear Dr Parker,

 

Further to your email below, I provide further detail in response to
questions 3 and 4 as part of FOI 4145.

 

3. What was the total development cost for the new website?

The website you refer to in FOI 4145 forms a part of the Council’s new CRM
system. The CRM project is not complete so we cannot provide you with the
final development costs for this project. Furthermore, the costs of the
“mytrafford” website are not itemised as part of the overall CRM project.
The estimated costs to date of the overall CRM project are available by
following the URL link previously provided to the transparency contract
register. However, I have filtered and attached a section of the relevant
part of the register for ease of reference.

 

4. What are the ongoing costs for the new website in terms of updates,
technical changes and technical support?

To date, there are zero costs in terms of updates, technical changes and
technical support as the CRM project is not complete.

 

 

Although the ICO provided a case reference number FS50663623 on 01/02/17,
to date we have not received any further instruction from them.

 

Regards,

 

 

Paul Fox , Information Governance Manager

Legal Services | Trafford Council | Trafford Town Hall | Talbot Road |
Stretford | M32 0TH

Email: [email address]

Tel: 0161 912 1327

Fax: 0161 912 4294

[mobile number]

 

Trafford Council is a well-performing, low-cost council delivering
excellent services to make Trafford a great place to live, learn, work and
relax. You can find out more about us by visiting www.trafford.gov.uk

 

 

dangos adrannau a ddyfynnir