New Ombudsman

Stuart Hardwicke CARRUTHERS made this Rhyddid Gwybodaeth request to The Local Government and Social Care Ombudsman

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Stuart Hardwicke CARRUTHERS

Dear Local Government Ombudsmen,

Please provide details of the number of complaints that Jane Martin has personally determined in her first 20 days as an Local Government Ombudsman (11 January - 30 January). Please further identify the type of decision made. Please exclude all delegated decisions, but please additionally identify all delegated decisions made by the Coventry Office with outcomes.

Please identify the output of Tony Redmond and Anne Seex similarly and the output of their offices.

Finally, please identify the number of complaints personally determined by Jerry White for the last 20 days that he was in office and the type of decision made. Please also identify all delegated decisions with outcomes.

Yours faithfully,

Stuart Hardwicke CARRUTHERS

Foi Officer, The Local Government and Social Care Ombudsman

Dear Mr Carruthers

Our ref: CS/10/015

This is to acknowledge receipt of your request below received on 9 February. We will respond within the 20 working day target (which would be by 9 March 2010) or, if unable to do so, we will write to you again explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
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dangos adrannau a ddyfynnir

Foi Officer, The Local Government and Social Care Ombudsman

Dear Mr Carruthers

Our ref: CS/10/015

Part of your request below is for the number and type of decisions made by each office. The figures for the whole of January will eventually be available as part of the Commission's Performance Indicators report. The Ombudsmen personally take decisions on cases where reports have been issued (which is shown in the report), but don't usually take many, if any, decisions personally in other cases. Can I ask why you want this period of 20 days in particular?

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

dangos adrannau a ddyfynnir

Gadawodd Anne Hide anodiad ()

"Can I ask why you want this period of 20 days in particular?"

S-POOK-ED?

Stuart Hardwicke CARRUTHERS

Dear Foi Officer,

20 days hath FOI :-)

I am very interested in a direct comparison between the decision making of the Ombudsmen over the 20 day period.. and am especially looking forward to comparing this with the productivity of Jerry White and his staff over the last 20 days that Jerry White was in office.

Please supply the information requested.. as it allows direct comparison rather than different decisions in different months.. the information should be easily accessible.. if you collect it for performance monitoring

Yours sincerely,

Stuart Hardwicke CARRUTHERS

Stuart Hardwicke CARRUTHERS

Dear Local Government Ombudsmen,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Local Government Ombudsmen's handling of my FOI request 'New Ombudsman'.

Clarification has been provided. The information should be readily available.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/ne...

Yours faithfully,

Stuart Hardwicke CARRUTHERS

Foi Officer, The Local Government and Social Care Ombudsman

1 Atodiad

Dear Mr Carruthers

Our ref: CS/10/015

A little hasty, I think. We received you request on 9 February (as you sent it on 8 February at 9.40 pm) so today is the 20th day.

I attach my response.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

dangos adrannau a ddyfynnir

Stuart Hardwicke CARRUTHERS

Dear Foi Officer,

Internal review has already been requested.

20 days hath FOI and I recieved this message this morning..

Reply-To: WhatDoTheyKnow <[email address]>
To: Stuart Hardwicke CARRUTHERS <[email address]>
Subject: Delayed response to your FOI request - New Ombudsman
Auto-Submitted: auto-generated
Date: Tue, 09 Mar 2010 00:45:03 +0000

Local Government Ombudsmen have delayed.

They have not replied to your FOI request 'New Ombudsman' promptly,
as normally required by law.

Click on the link below to send a message to Local Government
Ombudsmen reminding them to reply to your request.

and made a request for internal review this morning following the computer generated identified breach of s10 FOIA by your goodselves.

Please conduct the review. The information requested should be easy to obtain.

Yours sincerely,

Stuart Hardwicke CARRUTHERS

Foi Officer, The Local Government and Social Care Ombudsman

But I've sent you a response now.

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

dangos adrannau a ddyfynnir

Stuart Hardwicke CARRUTHERS

Dear Foi Officer,

and I have still requested an internal review. So please conduct the review.

Yours sincerely,

Stuart Hardwicke CARRUTHERS

Gadawodd Sheila Oliver (Ataliwyd y cyfrif) anodiad ()

I am very interested in the work load of the Local Ombudsman Service. We complained about the Council building a school on what they knew from documents in their own archives to be a site intensively tipped with industrial waste from 1954 to 1974. The Council wanted to do no contamination remediation whatsoever (evidence available on request). It seemed to take the Local Ombudsman several years to reach a decision (totally in Stockport Council's favour, of course). We relied on our own initiative and finally forced Stockport Council to admit the site was entirely contaminated with lead, arsenic and probably asbestos. It should have opened in September 2008 and 500 primary children would have been in that contamination every day. A fat lot of use the Local Ombudsman was!

There is also the case of our town hall protester

You tube mypeacefulprotester

http://www.stockportexpress.co.uk/news/s...

Again, this innocent man, who only asked for counselling help for his from Stockport Council adopted daughters who had a terrible time with their birth parents, was actually repeatedly sent to a tough Manchester prison for a sneeze which didn't even take place. Obviously the Local Ombudsman should have found in his favour, especially following the Serious Case Reviews which stated the Council would help people who needed help with vulnerable children following the tragic two instances detailed below:-

http://www.stockportexpress.co.uk/news/s...

http://www.manchestereveningnews.co.uk/n...

Again, the Local Ombudsman was a fat lot of use!

I don't know the point of the Local Ombudsman Service. If they take years and years to deal with complaints and then just do a whitewash job, then I for one would rather they simply didn't exist and the money be put to better use.

Gadawodd Trevor R Nunn anodiad ()

Here here! A complete waste of taxpayers money. Especially the York Office.

Foi Officer, The Local Government and Social Care Ombudsman

1 Atodiad

Dear Mr Carruthers

Our ref: CS/10/015

I attach Mr Karney's response to your review request.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

dangos adrannau a ddyfynnir