MyCampus vs Users

Gwrthodwyd y cais gan University of Glasgow.

Donald Alexander

Dear University of Glasgow,

Users have now passed their judgement on MyCampus and here are some of their quotable comments.

On http://www.facebook.com/pages/The-awkwar...

Welsh Andy says: “Is it just me or does it look like a shopping website circa 2005? It is so slow and clunky and obviously doesn't work! Can the uni demand their/our money back pls?”

Eugene Yuri Zilberter says: “Garbage... and apparently (word of mouth), GU forked over 16 million for MyCampus...and theyre talking about cuts, get the fuck outta here...”

Amanda Dolan says: “Maybe they should have employed some IT staff that actually know what they are doing, and actually do it, when they were at it. A disgusting amount of money with all the cuts”

On http://www.twitter-trends.de/en/mycampus...

Stephen 91 says:“MyCampus has one of the worst GUI's ever. I was expecting something nice and shiny. Text Boxes should have rounded edges, ROUNDED EDGES!”

On http://twitter.com/#!/patrickorr3

patrickorr3 Patrick Orr says: “I am personally gonna kill "MyCampus Helpdesk" I feel I cannot legally be held responsible for my actions. Diminished responsibility.”

My questions are:

Q1: Did anyone involved with this project ever express any concern about this project and its outcome? If so, please tell me what each concern was, who raised it, and what, if anything, was done to resolve the issue.

Q2: Has the University conducted an assessment of the impact of Oracle’s departure on the outcome of this project? If so, please send me the outcome of the assessment.

Q3: I believe to date thousands and thousands of problems have been reported by students and staff to MyCampus Helpdesk. MyCampus Helpdesk is extremely slow in responding and many of the reported problems have not yet been resolved. This does not say much about the performance of MyCampus Team. What is the University going to do about this poor level of performance provided by such an expensive team within the University Services?

Q4: Have the University’s Principal, SMG and the University Court been informed of the level of users’ dissatisfaction with this system? Please send me the relevant correspondences.

Q5: What are your future plans to improve this system, with the exception of hiring more expensive consultants and appointing more highly-paid administrators?

Yours faithfully,

Donald Alexander

FOI Office, University of Glasgow

1 Atodiad

Dear Mr Alexander,

Further to your Freedom of Information request, dated 1 September 2011 timed 23:36 hours, please find letter of acknowledgement attached.

You will find that the University's acknowledgement of your information request is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. To open a PDF file you can download a free program called Acrobat Reader and install it onto your computer by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 3111
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

Gadawodd Donald Alexander anodiad ()

Joshua Lee:
"Apparently I'm either meant to travel to the future for classes, or extend my degree by 3 extra years."

John 'jd' Sinclair:
"Don't worry mate, I've had the same thing. Apparently I'm graduating in 2019. Go figure!"

Jennifer Byres:
‎"'add to shopping cart' 'make a payment'...soz i thought i was choosing my final year courses not shopping online at asda. Glasgow uni don't fix something that ain't broken, websurf was fine"

FOI Office, University of Glasgow

6 Atodiad

Dear Mr Alexander,

Please find attached the University's response to your Freedom of Information (Scotland) Act 2002 request dated 01 September 2011 timed 23:36 hours.

You will find that the University's response to your information request is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. To open a PDF file you can download a free program called Acrobat Reader and install it onto your computer by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 2523
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

Dear University of Glasgow,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of University of Glasgow's handling of my FOI request 'MyCampus vs Users'.

My reasons for requesting are:
1. You have demanded £21.50 for 3 days of work for locating, retrieving and collating feedback, emails and responses related to my first question. Stakeholders concerns should be recorded in the Project Issues Log , prioritised and then addressed. Had you done this you could have answered my question without any problem. I see no reason to pay for the inadequacies of your project management practices.
2. You have not answered my second question. i.e.: Have you assessed the impact of Oracle’s departure on the outcome of this project? Please send me the outcome of the assessment.
The last time SMG discussed this issue, according to Appendix E, was in October 2010 but the outcome of this project was not known until August 2011.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/my...

Yours faithfully,

Donald Alexander

FOI Office, University of Glasgow

1 Atodiad

Dear Mr Alexander,

Further to your Freedom of Information Request for a Review, dated 4 October 2011 timed 10:11 hours, please find letter of acknowledgement attached.
You will find that the University's acknowledgement of your Request for a Review is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. To open a PDF file you can download a free program called Acrobat Reader and install it onto your computer by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 3111
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

Gadawodd GU Eyes anodiad ()

If you are concerned about MyCampus please sign this petition:
http://www.ipetitions.com/petition/glasg...

FOI Reviews, University of Glasgow

2 Atodiad

Dear Mr Alexander

Please find attached a response to the above FOI review.

Gadawodd Donald Alexander anodiad ()

This response is a clear indication of the fact that those responsible for the Student Lifecycle Project did not have a clue what they were doing. It is time for the University to appoint an impartial person to review the state of this project not Frank Coton who is a member of this project’s Project Board.