MyCampus Problems Since 1st August 2012

Roedd y cais yn rhannol lwyddiannus.

Dear University of Glasgow,

Could you please answer the following questions:

a. How many problems have been reported by users of MyCampus since 1st August 2012?

b. How many of these problems have been resolved?

c. What has been the cost of fixing these problems in terms of person-days?

d. Has David Newall, the convenor of MyCampus project board, accepted the responsibility for the malfunction of MyCampus for the second year running? Please supply the documented evidence including the relevant minutes of meetings of the Senior Management Group and the Principal Advisory Group.

e. Has any member of the MyCampus Team been reprimanded for the failure to deliver a working system for the second year running? I am not interested in knowing the name of the person, a “Yes” or “No” answer will suffice.

f. If no one has been reprimanded could you please tell me why?

Yours faithfully,

Ann Campbell

FOI Office, University of Glasgow

1 Atodiad

Dear Ms Campbell,

Further to your Freedom of Information request, dated 5 September 2012 timed 09:47 hours, please find letter of acknowledgement attached.

You will find that the University's acknowledgement of your information request is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. To open a PDF file you can download a free program called Acrobat Reader and install it onto your computer by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 2523
Fax: 0141 330 3742

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

FOI Office, University of Glasgow

1 Atodiad

Dear Ms Campbell,

Please find attached the University's response to your Freedom of Information (Scotland) Act 2002 request dated 05 September 2012 timed 09:47 hours.

You will find that the University's response to your information request is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. To open a PDF file you can download a free program called Acrobat Reader and install it onto your computer by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 2523
Fax: 0141 330 3742

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

Gadawodd MyCampus Insider anodiad ()

They say “The University does not consider that MyCampus has malfunctioned “ and “a working system was delivered”! So, the rumours that “Del Boy” has been recruited to deal with FoI requests are true after all.

Let me tell you a bit about this “working system”: It was unavailable for the first couple of weeks of August; it needed experts from the USA to be fixed; it still is up and down like a yoyo; it is as slow as a three legged donkey; it looks horrible; it doesn’t work; it changes the data for no apparent reason; it doesn’t provide any management information; it needs a large team of people (over 80) to look after it; it costs millions; it is hated by everyone and trusted by no one.

One bit of advice to users/sufferers of MyCampys:

If the system’s functionality, user interfaces and performance are not up to your expectations, please lower your expectations or, even better, expect disaster and rest assured you won’t be disappointed!