MSC Officers Complaints

[Name Removed] (Ataliwyd y cyfrif) made this Rhyddid Gwybodaeth request to Metropolitan Police Service (MPS)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

[Name Removed] (Ataliwyd y cyfrif)

Dear Metropolitan Police Service (MPS),

Can a Special Constable who is suspended make a formal complaint against the Sergeant who initially reported them?

Can you please advise the complaint procedure?

Yours faithfully,

[Name Removed]

Metropolitan Police Service (MPS)

Dear [name removed]

Freedom of Information Request Reference No: 2012050002321
I write in connection with your request for information  which was
received by the Metropolitan Police Service (MPS) on 21/05/2012.  I note
you seek access to the following information:

"Dear Metropolitan Police Service (MPS),   Can a Special Constable who is
suspended make a formal complaint against the Sergeant who initially
reported them?  Can you please advise the complaint procedure?

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party.  In some circumstances the MPS may be unable to achieve this
deadline.  If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Peter Deja on telephone number 02071613640 quoting the
reference number above.

Yours sincerely

Peter Deja
Policy and Support Officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.  

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear [name removed]

Freedom of Information Request Reference No:  2012050002321

I write in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 21/05/2012.  I note
you seek access to the following information:

* Dear Metropolitan Police Service (MPS),        
* Can a Special Constable who is suspended make a formal complaint
against the Sergeant who initially reported them?        
* Can you please advise the complaint procedure?

EXTENT OF SEARCHES TO LOCATE INFORMATION

To locate the information relevant to your request searches were
conducted at The Directorate of Professional Standards Complaint and
Satisfaction Team.

RESULT OF SEARCHES

The searches located records relevant to your request.

DECISION

I have today decided to disclose the located information to you in
full.

Please find attached information pursuant to your request above.

Specials hold the rank of Constable and cannot make complaints under
the Police Reform Act as they are under the direction and control of
the same chief officer.   However, everyone has the right to do so but
it is likelt that the matter will be 'non recorded'.  If such a
complaint was to be received by the Complaint and Satisfaction Team
the standard response would be:-

"I have to tell you that while we take a serious view of what you tell
us, this is not a complaint that we are legally required to take any
further. The Police Reform Act 2002 sets out the kind of complaints we
must always follow up. Yours does not fall into this category because
the Police Reform Act deals with complaints by members of the Public
about the on-duty conduct of Police officers. You wish to raise
matters about other officers. The Police Reform excludes complaints by
officers about other officers under the direction and control of the
same chief officer. Therefore I can not record a complaint from a
member of the Metropolitan Police Service about another member of the
Metropolitan Police Service. In such cases Officers are advised to
look at the wrong doing policy on the intranet (whereby you can report
wrong doing to your line manager,) call the right line anonymously on
69955 or seek legal advice.

This means I do not plan to take any further official action in
connection with your complaint.  

You have the right of appeal to the Independent Police Complaints
Commission (IPCC) against my decision not to record this as a formal
complaint against the police. You have 28 days within which to make
your appeal to the IPCC. You are advised to post your appeal in good
time to ensure it reaches the IPCC before the end of the 28th day. The
28th day is ******. Appeals received after 28 days may not be allowed
unless there are exceptional circumstances."

If the complaint is of a sensitive nature you can always contact the
Right Line where you can anonymously report wrongdoing electronically
as well as through the Right Line telephone 65599. The Right Line
On-Line is available to all MPS staff via the AWARE intranet system.
It is a simple to use, secure application that allocates a personal
postbox to allow 2-way communication between you and the DPS, whilst
at all times maintaining your anonymity.

The MPS is committed to delivering a professional service of the
highest standard to the public and expects its employees to conduct
themselves professionally, ethically and with the utmost integrity at
all times.  Any instance where the conduct of our staff brings the MPS
into disrepute is treated extremely seriously by the MPS.

This notice concludes your request for information. I would like to
take this opportunity to thank you for your interest in the MPS.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right
of complaint.

Should you have any further enquiries concerning this matter, please
write or contact Margaret Bunker on telephone number 02072303027
quoting the reference number above.

Yours sincerely

Margaret Bunker
Information Manager
In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information,
the Metropolitan Police Service will not breach the Copyright, Designs
and Patents Act 1988. However, the rights of the copyright owner of
the enclosed information will continue to be protected by law.
 Applications for the copyright owner's written permission to
reproduce any part of the attached information should be addressed to
MPS Directorate of Legal Services, 1st Floor (Victoria Block), New
Scotland Yard, Victoria, London, SW1H 0BG.
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think
the decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your
request.  

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is
to telephone the case officer that is nominated at the end of your
decision letter.

That person will be able to discuss the decision, explain any issues
and assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision
of the MPS made under the Freedom of Information Act 2000 (the Act)
regarding access to information you can lodge a complaint with the MPS
to have the decision reviewed.

Complaints should be made in writing, within forty (40) working days
from the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied
with the decision you may make application to the Information
Commissioner for a decision on whether the request for information has
been dealt with in accordance with the requirements of the Act.

For information on how to make application to the Information
Commissioner please visit their website at
www.informationcommissioner.gov.uk.  Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk