Dear Parliamentary and Health Service Ombudsman,

Please provide the names of all MPs who made referrals during 2021/22 together with the number of referrals each made.

You have provided similar information for previous years:

https://www.whatdotheyknow.com/request/m...

Yours faithfully,

D Moore

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we aim to respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and we aim to respond within one calendar
month in accordance with the statutory time frame set out in the Act. We
may contact you before this time if we require further clarification or if
we need to extend the time required to complete your request.

Please note that we are currently experiencing a high demand, and might
not be able to comply with the statutory deadline for your request. Any
late responses can be referred to the Information Commissioner’s Office:

https://ico.org.uk/

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
https://www.ombudsman.org.uk/about-us/co...
If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
[email address]

Gadawodd D. Moore anodiad ()

PHSO supports the removal of the MP filter.

3 February 2022, PHSO response to MoJ Victims' Bill consultation

'The MP filter is a barrier to achieving justice for members of the public when they have been failed by the public services that should be supporting them. We think the low number of cases we currently receive about the Victims’ Code may be linked to the MP filter.

In a well-functioning democracy, there must be accountability when things go wrong in public services. In order for this to happen, the citizen must have free and open access when making a complaint. The Government has made it clear its aspirations to see a public sector that is more receptive to the citizen. The MP filter is directly contradictory to this policy objective.'

https://www.ombudsman.org.uk/sites/defau...

Parliamentary and Health Service Ombudsman

26/04/2022

Dear D Moore,

PHSO Reference 00000221

Acknowledgement of your request for information

Thank you for your correspondence of 23 April 2022.

Your correspondence will be handled as a request under the Freedom of
Information Act 2000. We aim to issue a full response by 23 May 2022.

If we require further information or cannot meet this deadline, we will
let you know.

You may find the information you are looking for on our website as part of
our  [1]Publication Scheme or [2]Casework.

To find out more about how we handle your personal data and information
requests, please see our [3]Privacy Policy.

Yours sincerely

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

References

Visible links
1. https://www.ombudsman.org.uk/about-us/co...
2. https://decisions.ombudsman.org.uk/
3. https://www.ombudsman.org.uk/about-us/co...

Parliamentary and Health Service Ombudsman

1 Atodiad

Dear D Moore

Thank you for your email of 23 April 2022 in which you requested
information from the Parliamentary and Health Service Ombudsman. Your
request has been handled in accordance with the Freedom of Information Act
2000.

Your request for information:

“Please provide the names of all MPs who made referrals during 2021/22
together with the number of referrals each made.

You have provided similar information for previous years:”

Our response:

Please find attached a list of MPs who have submitted requests in 2021/22
together with the number of requests each one made.

As you will see we have removed those complaints which were closed “Not
properly made - No MP referral”

On our Case Management System, a case will be recorded and assigned to an
MP based on the location of the complainant’s home address. Any of those
complaints that have not been referred form an MP will be closed as not
properly made.

We hope that this information is useful.

If you believe we have made an error in the way we have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[1][PHSO request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([2]www.ico.org.uk).

Yours sincerely

Angharad Jackson

Data Protection Officer

Parliamentary and Health Service Ombudsman

PHSO CityGate

47-51 Mosley Street

Manchester

M2 3HQ

E: [3][email address]

W: [4]www.ombudsman.org.uk

For information rights enquiries, please contact
[5][PHSO request email]

Want to know more about your information rights? Read our [6]privacy
notice

References

Visible links
1. mailto:[PHSO request email]
2. http://www.ico.org.uk/
3. mailto:[email address]
4. http://www.ombudsman.org.uk/
5. mailto:[PHSO request email]
6. https://www.ombudsman.org.uk/about-us/co...

Gadawodd D. Moore anodiad ()

Unless I have missed something, 67 MPs made no referrals and 22 made more than 10:

William Wragg 20
Stephen Hammond 16
Andy Slaughter 16
Rushanara Ali 15
Lucy Powell 12
Stephen Timms 12
Antony Higginbotham 12
Daniel Poulter 12
Alberto Costa 12
Catherine McKinnell 11
Sarah Owen 11
Jon Ashworth 11
Jess Phillips 11
Andrew Griffith 11
Vicky Foxcroft 11
Victoria Ford 11
Rupa Huq 11
James Murray 11
Apsana Begum 11
Jim McMahon 11
Edward Davey 11
Joy Morrissey 11

Gadawodd J Roberts anodiad ()

About 96 MPs made 1 referral and 93 made 2.

Gadawodd J Roberts anodiad ()

PHSO’s written submission to pre-legislative scrutiny of the draft Victims Bill

30 June 2022

'In PHSO’s consultation response to the Victims’ Code consultation on 28 May 2021 and in PHSO’s consultation response to the Victims’ Bill on 3 February 2022, we explained why it is vital to remove the MP filter. The Victims’ Bill provides the opportunity to do this, for complaints brought to PHSO under the Victims’ Code and for complaints brought to us by victims of crime, as currently proposed, but also for all other complaints in our parliamentary jurisdiction.

Issues with the MP filter for both MPs and members of the public include:

It can cause extra work for already stretched MPs offices...
Inconsistency across the four nations of the union...
It is outdated....
It is burdensome and confusing for members of the public...
It causes additional delay...
MPs can choose not to refer a complaint...'

There is a useful bar chart on page 9 showing the number of referrals from MPs in 2020/21 - 71 MPs did not refer a single complaint.

https://www.ombudsman.org.uk/publication...