Mobile and Telephony contracts

The request was successful.

Dear County Durham and Darlington Fire and Rescue Service,

I hope you are well.
Under the Freedom of Information Act, could you please kindly answer the questions below.

Telephony System
1. What is your current telephony system?
2. How many users of the telephony system?
3. When is the contract up for renewal?
4. Are you considering or interested in Microsoft Teams Voice (Direct Routing)?
5. The name (separately) and email address of the primary contact for this contract?
6. Current annual spend?

Mobile phone contracts
1. Who is your current mobile phone provider?
2. How many mobile connections?
3. When is the contract up for renewal?
4. How long do you contract for (24 or 36 months)?
5. The name (separately) and email address of the primary contact for this contract?
6. Current annual spend?

Crown Commercial Services frameworks
Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045)
If not, how do you procure mobiles and telecommunication services/solutions?

Yours faithfully,

Terry Shepherd

Brigade HQ, County Durham and Darlington Fire and Rescue Service

Good Morning

Thank you for your email.

It has been passed to our Information Team.

Regards

Darlene Tait
Receptionist
Service Headquarters

Tel: 0191 3755550

Email:
[email address]
[email address]

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#Information Services, County Durham and Darlington Fire and Rescue Service

Dear Terry

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

I acknowledge your request for information received on 8 January 2021.

Your request is being considered and you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom of Information Act 2000, subject to the information not being exempt or containing a reference to a third party.

For your information, the act defines a number of exemptions which may prevent release of the information you have requested. There will be an assessment and if any of the exemption categories apply then the information will not be released. You will be informed if this is the case, including your rights of appeal.

Update March 2020 – Corona virus: It's possible we'll take more than 20 working days to supply information for Freedom of Information Requests. The Information Commissioner recognises that longer time may be needed when CDDFRS staff have to prioritise other work to keep services running during the Corona virus situation. Thank you for your patience.

If you have any queries or concerns then please contact me on my details below.

Yours sincerely

Angela Harmston
System Administrator

Information Services
Tel: 0191 9160218
Email: [email address]
www.ddfire.gov.uk

Safest People, Safest Places

2 or 3 breaths of toxic smoke and you’re unconscious Don’t drown in toxic smoke Test your smoke alarm today

County Durham and Darlington Fire and Rescue Service Service Headquarters, Belmont Business Park, Durham DH1 1TW

Please consider the environment before printing this email.

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#Information Services, County Durham and Darlington Fire and Rescue Service

Dear Terry

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

 

Your request for information has now been considered and I am pleased to
provide you with the below information.

 

 

Telephony System

1. What is your current telephony system?

Mitel 3300

 

2. How many users of the telephony system?

600

 

3. When is the contract up for renewal?

05/04/2023

 

4. Are you considering or interested in Microsoft Teams Voice (Direct
Routing)?

No

 

5. The name (separately) and email address of the primary contact for this
contract?

Lee Heightley - [email address]

 

6. Current annual spend?

£54,000

 

Mobile phone contracts

1. Who is your current mobile phone provider?

Class Networks

 

2. How many mobile connections?

200

 

3. When is the contract up for renewal?

01/03/2024

 

4. How long do you contract for (24 or 36 months)?

36 Months

 

5. The name (separately) and email address of the primary contact for this
contract?

Lee Heightley - [email address]

 

6. Current annual spend?

£33,600

 

Crown Commercial Services frameworks

Do you procure through the Networks Services 2 framework? (RM3808
previously RM1045) If not, how do you procure mobiles and
telecommunication services/solutions?

Yes

 

 

If you are unhappy with the way your request for information has been
handled, you can request a review by contacting the Freedom of Information
Officer at the address below.

 

If you remain dissatisfied with the handling of your request or complaint,
you have the right of appeal to the Information Commissioner at: The
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, Telephone: 01625 545745 or 08456 306060 Website:
www.ico.gov.uk.

 

Yours sincerely

 

 

Angela Harmston

System Administrator

 

Information Services

Tel: 0191 9160218

Email: [1][email address]

[2]www.ddfire.gov.uk

 

Safest People, Safest Places

 

2 or 3 breaths of toxic smoke and you’re unconscious

Don’t drown in toxic smoke

Test your smoke alarm today

 

County Durham and Darlington Fire and Rescue Service

Service Headquarters, Belmont Business Park, Durham DH1 1TW

 

Please consider the environment before printing this email.

 

 

 

 

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