Mobile and Telephony contracts

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Thirteen Group fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Thirteen Group,

Under the Freedom of Information Act, could you please kindly answer the questions below.

Telephony System
1. What is your current telephony system?
2. How many users of the telephony system?
3. When is the contract up for renewal?
4. If it isn't a VoIP system, will that be a consideration for the next contract cycle?
5. The email address of the primary contact for this contract?
6. Current annual spend?

Mobile phones
1. Who is your current mobile phone provider?
2. How many mobile connections?
3. When is the contract up for renewal?
4. How long do you contract for (24 or 36 months)?
5. The email address of the primary contact for this contract?
6. Current annual spend?

Crown Commercial Services frameworks

Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045)

Do you procure through the G-Cloud framework?

Yours faithfully,

Terry Shepherd

Customer Services, Thirteen Group

Thank you for contacting Thirteen.

 

Just confirming that we got your request and your message will now be
assigned to a member of our contact team and we will be in touch with you
shortly.

 

In the meantime you could always visit our website
at [1]www.thirteengroup.co.uk for FAQ's and updates on services and how
we're protecting everyone.

 

Please ask us about our exciting new Touchpoint self service portal called
My Thirteen and we’ll arrange to activate your online account and talk you
through how easy it is to use.

 

Stay safe and we’re here if you need us.

Customer Services



E  [email address]
www.thirteengroup.co.uk

Thirteen is the trading name for Thirteen Housing Group, 2 Hudson Quay,
Windward Way, Middlesbrough, TS2 1QG, a charitable Community Benefit
Society registered under the Co-operative and Community Benefits Societies
Act 2014 with registered number 7522 and registered with the Regulator of
Social Housing as a Registered Provider number L4522 VAT Reg No. 918548295

Thirteen does not accept responsibility for any errors or omissions that
are present in this message, or any attachment, that have arisen as a
result of e-mail transmission. If verification is required, please request
a hard-copy version.

Internet communications cannot be guaranteed to be secure or error-free.
Information could be intercepted, corrupted, lost, destroyed, arrive late,
be incomplete, or contain viruses. Thirteen has taken every reasonable
precaution to minimise the risk or virus infection and does not accept
liability for any loss or damage sustained as a result of software viruses
attached to the e-mail during transmission and advise you to carry out
your own virus checks.

References

Visible links
1. http://www.thirteengroup.co.uk/
http://www.thirteengroup.co.uk/