Mistakes by the Devon and Cornwall Police

Roedd y cais yn rhannol lwyddiannus.

Dear Devon and Cornwall Constabulary,

Thank you for recently sending me the number of non recorded complaints by Devon and Cornwall police.

When I look at the IPCC website approximately 20% of complains that Devon and Cornwall police refuse to record, when a person appeals to the Independent Police Complaints Commission that Devon and Cornwall police refused to record their complaint, the person appeal is upheld by the Independent Police Complaints Commission, and Devon and Cornwall police are instructed by the IPCC to provide the complaint with a recording decision.

I find an approximately 20% mistake rate by the standards department of Devon and Cornwall police in refusing to record a person's complaint extraordinarily high, in any business a 20% mistake rate would not be acceptable.

Can you send me the Devon and Cornwall police management plan to reduce this mistake rate if a management exists.

Yours faithfully,

G Bourke

Apologies by mistake I deleted the word ''plan'' please see my revised request.

Dear Devon and Cornwall Constabulary,

Thank you for recently sending me the number of non recorded complaints by Devon and Cornwall police.

When I look at the IPCC website approximately 20% of complains that Devon and Cornwall police refuse to record, when a person appeals to the Independent Police Complaints Commission that Devon and Cornwall police refused to record their complaint, the person appeal is upheld by the Independent Police Complaints Commission, and Devon and Cornwall police are instructed by the IPCC to provide the complaint with a recording decision.

I find an approximately 20% mistake rate by the standards department of Devon and Cornwall police in refusing to record a person's complaint extraordinarily high, in any business a 20% mistake rate would not be acceptable.

Can you send me the Devon and Cornwall police management plan to reduce this mistake rate if a management ''plan'' exists.

Yours faithfully,

G Bourke

FOI, Devon and Cornwall Constabulary

1 Atodiad

Dear Mr Bourke

 

We acknowledge receipt of your Freedom of Information Request received
08/08/2017:

 

I find an approximately 20% mistake rate by the standards department of
Devon and Cornwall police in refusing to record a person's complaint
extraordinarily high, in any business a 20% mistake rate would not be
acceptable.

 

Can you send me the Devon and Cornwall police management plan to reduce
this mistake rate if a management plan exists.

 

Your request will be considered in accordance with the Freedom of
Information Act 2000. You should expect to be sent a response within the
statutory limit of 20 working days, subject to the provisions of the Act. 

 

Should you have any further inquiries concerning this matter, please
contact me quoting my reference number as above.

 

Please note that all Freedom of Information disclosures will be published
on the Force website, therefore accessible to all members of the public.

[1]https://www.devon-cornwall.police.uk/you...

 

Yours sincerely

 

Hattie Ashford

Alliance Freedom of Information Officer

Devon & Cornwall Police Headquarters, Middlemoor

Tel: 01392 226220   internal. 303220 (Mon-Wed)

Email: [2][email address] (Mon-Wed)

Or :     [3][Devon and Cornwall Constabulary request email]

 

Alliance Information Management Department

Devon & Cornwall Police and Dorset Police

Working together to serve the public

 

 

 

E-mail should not be regarded as a secure means of communication, we take
all reasonable steps to ensure that e-mails are protected from malware,
but cannot accept liability for any loss or damage, howsoever arising, as
a result of their transmission to the recipients' computer or network.
*************************************************************************
For more information, or to contact us, please visit us at
[4]www.devon-cornwall.police.uk or [5]www.dorset.police.uk or e-mail
[6][email address] or [7][email address]

References

Visible links
1. https://www.devon-cornwall.police.uk/you...
2. mailto:[email address]
3. mailto:[Devon and Cornwall Constabulary request email]
4. http://www.devon-cornwall.police.uk/
5. http://www.dorset.police.uk/
6. mailto:[email address]
7. mailto:[email address]

FOI, Devon and Cornwall Constabulary

1 Atodiad

Dear Mr Bourke

 

Please find attached the response to your above numbered Freedom of
Information Request to Devon & Cornwall Police.

 

Should you have any further queries please do not hesitate to contact me.

 

Yours sincerely

 

Hattie Ashford

Alliance Freedom of Information Officer

Devon & Cornwall Police Headquarters, Middlemoor

Tel: 01392 226220   internal. 303220 (Mon-Wed)

Email: [1][email address] (Mon-Wed)

Or :     [2][Devon and Cornwall Constabulary request email]

 

Alliance Information Management Department

Devon & Cornwall Police and Dorset Police

Working together to serve the public

 

 

E-mail should not be regarded as a secure means of communication, we take
all reasonable steps to ensure that e-mails are protected from malware,
but cannot accept liability for any loss or damage, howsoever arising, as
a result of their transmission to the recipients' computer or network.
*************************************************************************
For more information, or to contact us, please visit us at
[3]www.devon-cornwall.police.uk or [4]www.dorset.police.uk or e-mail
[5][email address] or [6][email address]

References

Visible links
1. mailto:[email address]
2. mailto:[Devon and Cornwall Constabulary request email]
3. http://www.devon-cornwall.police.uk/
4. http://www.dorset.police.uk/
5. mailto:[email address]
6. mailto:[email address]