Missed bin collections data

The request was successful.

Dear West Berkshire Council,

Under the Freedom Of Information Act I would like to request the following data:

- The number of missed bin collections in 2018, 2019 and 2020

- How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020

- The additional costs to the council resulting from missed bin collections in 2018, 2019 and 2020

- The average weekly and annual costs to the council of collecting domestic waste, as in the regular landfill waste, food waste and recycling created by homes which is collected by the council.

Yours faithfully,

Lauren Smithson

foi, West Berkshire Council

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foi, West Berkshire Council

FoI/2020/691

 

Dear Ms Smithson,

 

Request for information: Missed bin collections data

 

Thank you for your request received 1^st September 2020; a response will
be issued within twenty working days.

 

Yours sincerely,

 

Suzi Kenchington 

Information Compliance Officer

Information Management Team

Strategy & Governance

West Berkshire Council, Council Offices, Market Street, Newbury, RG14 5LD

[1][email address] | 01635 519860 | 2860

 

From: Lauren Smithson [mailto:[FOI #688296 email]]
Sent: 30 August 2020 05:36
To: foi <[West Berkshire Council request email]>
Subject: Freedom of Information request - Missed bin collections data

 

This is an EXTERNAL EMAIL. STOP. THINK before you CLICK links or OPEN
attachments.

Dear West Berkshire Council,

Under the Freedom Of Information Act I would like to request the following
data:

- The number of missed bin collections in 2018, 2019 and 2020

- How many extra bin lorries had to be sent out to pick up bins missed
during their routine collections in 2018, 2019, 2020

- The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020

- The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.

Yours faithfully,

Lauren Smithson

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[2][FOI #688296 email]

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show quoted sections

foi, West Berkshire Council

FoI/2020/691

 

Dear Ms Smithson,

 

Request for information: Missed bin collections data

 

Please see below the Council’s response to your request for information.

 

You have asked;

 

- The number of missed bin collections in 2018, 2019 and 2020.

There were 2273 confirmed missed collections in 2018, 1993 in 2019 and
1633 in 2020 (up until 31 August 2020). That equates to around 0.04% of
collections that are missed over a year.

- How many extra bin lorries had to be sent out to pick up bins missed
during their routine collections in 2018, 2019, 2020.

The fleet are fitted with an in-cab system through which Veolia (our waste
contractor) allocate out tasks in real time to the crews. The same crew
are then tasked with returning or, in the event that another vehicle is
closer, they will be tasked to return.

- The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020.

Due to the small percentage of collections that are missed each year and
the process around missed collections, we do not have an identifiable
figure for any associated additional costs.

- The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.  

The budget and spend per year on waste collection is published for
individual local authorities at
[1]https://www.gov.uk/government/collection...

 

If you are unhappy with the way your request has been handled or the
outcome of your request, you may ask for an internal review. You should
contact The FoI Reviewing Officer, Strategic Support, Council Offices,
Market Street, Newbury RG14 5LD, email [2][email address] , within 40
working days, if you wish to request a review.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF

 

Yours sincerely,

 

Suzi Kenchington 

Information Compliance Officer

Information Management Team

Strategy & Governance

West Berkshire Council, Council Offices, Market Street, Newbury, RG14 5LD

[3][email address] | 01635 519860 | 2860

 

From: Lauren Smithson
[[4]mailto:[FOI #688296 email]]
Sent: 30 August 2020 05:36
To: foi <[5][West Berkshire Council request email]>
Subject: Freedom of Information request - Missed bin collections data

 

This is an EXTERNAL EMAIL. STOP. THINK before you CLICK links or OPEN
attachments.

Dear West Berkshire Council,

Under the Freedom Of Information Act I would like to request the following
data:

- The number of missed bin collections in 2018, 2019 and 2020

- How many extra bin lorries had to be sent out to pick up bins missed
during their routine collections in 2018, 2019, 2020

- The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020

- The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.

Yours faithfully,

Lauren Smithson

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[6][FOI #688296 email]

Is [7][West Berkshire Council request email] the wrong address for Freedom of Information
requests to West Berkshire Council? If so, please contact us using this
form:
[8]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[10]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections