Missed bin collections data

The request was successful.

Dear Stevenage Borough Council,

Under the Freedom Of Information Act I would like to request the following data:

- The number of missed bin collections in 2018, 2019 and 2020

- How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020

- The additional costs to the council resulting from missed bin collections in 2018, 2019 and 2020

- The average weekly and annual costs to the council of collecting domestic waste, as in the regular landfill waste, food waste and recycling created by homes which is collected by the council.

Yours faithfully,

Lauren Smithson

FOI, Stevenage Borough Council

Thank you for your request. Due to the Covid-19 situation, staff members
are currently working remotely from home. We will endeavour to respond to
all requests as quickly as possible and thank you for your patience

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FOI, Stevenage Borough Council

Thank you for your request.  Due to the Covid-19 situation, staff members
are currently working remotely from home.  We will endeavour to respond to
all requests as quickly as possible and thank you for your patience

The information in this E-Mail is intended for the named recipients only.
It may contain privileged and confidential information. If you are not the
intended recipient you must not copy, distribute or take any action or
place reliance on it. If you have received this E-Mail in error, please
notify the sender immediately by using the E-Mail address and then delete
the message. The views expressed in this message are personal and not
necessarily those of Stevenage Borough Council.

Please be aware that E-Mails sent to or received from Stevenage Borough
Council may be intercepted and read by the Council. Interception will only
occur to ensure compliance with Council policies or procedures or
regulatory obligations, to prevent or deter crime, or for the purpose of
essential maintenance or support of the E-Mail system.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at www.stevenage.gov.uk/privacy-policy

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
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FOI, Stevenage Borough Council

Dear Sir/Madam,

Thank you for your recent request for information, which is now being
handled in accordance with the Freedom of Information Act 2000. Your
reference number, should you wish to note it, is 30426.

The Council will aim to provide you with the information requested by
Thursday 24th September 2020, unless there is a legitimate reason
preventing its release.

If the Council is unable to provide the information, you will be informed
of the reasons.

Yours sincerely

Ms D Williams
Freedom of Information & Data Protection
Stevenage Borough Council
Daneshill House, Danestrete, Stevenage, Herts, SG1 1HN

This email and any files transmitted with it may be confidential and are
intended for the sole use of the intended recipient, copyright remains
with Stevenage Borough Council. If you are not the intended recipient, any
use of, reliance upon, disclosure of or copying of this email is
unauthorised. If received in error, please notify us and delete all
copies. Please note that the Council does not accept responsibility for
viruses. Before opening or using any attachments, please check them for
viruses. All emails and attachments sent or received by Stevenage Borough
Council may be subject to disclosure under relevant legislation.

show quoted sections

FOI, Stevenage Borough Council

1 Attachment

Dear Sir/Madam,

 

RE Freedom of Information Request –Reference 30426

 

We write further to your request for information. Please find our response
as set out below:

 

Requested Information

1. The number of missed bin collections in 2018, 2019 and 2020
2. How many extra bin lorries had to be sent out to pick up bins missed
during their routine collections in 2018, 2019, 2020
3. The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020.
4. The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.

 

Response

 

1.    Please find table below with relevant information:

 

Year Refuse Green Recycling
2017/18 2489 1764 2618
2018/19 2389 1528 2323
2019/20 2460 1931 3264

 

Notes: Figures in the table above provided relate to all logged calls
received by the council for reported missed bin collections via its
customer service centre. These reports have not been verified as actual
bin misses. There are current plans in place to address all raised
queries, with procurement of relevant technologies to better accurately
record actual missed bins, and not just reported calls of missed bins.

2. There is one van that deals with narrow access, reactive orders, bin
deliveries and missed bins.

3. We do not hold this information.  Data relating to costs of missed bins
are incorporated into other service work streams.

4.  Accounts are not completed weekly. The actual 2019/20 cost for refuse
& recycling (including green & food recycling) is £1,599,915.

 

 

Yours sincerely,

 

Ms D Williams

Freedom of Information & Data Protection

Stevenage Borough Council

Daneshill House, Danestrete, Stevenage, Herts, SG1 1HN

 

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This email and any files transmitted with it may be confidential and are
intended for the sole use of the intended recipient, copyright remains
with Stevenage Borough Council. If you are not the intended recipient, any
use of, reliance upon, disclosure of or copying of this email is
unauthorised. If received in error, please notify us and delete all
copies. Please note that the Council does not accept responsibility for
viruses. Before opening or using any attachments, please check them for
viruses. All emails and attachments sent or received by Stevenage Borough
Council may be subject to disclosure under relevant legislation.

 

 

The information in this E-Mail is intended for the named recipients only.
It may contain privileged and confidential information. If you are not the
intended recipient you must not copy, distribute or take any action or
place reliance on it. If you have received this E-Mail in error, please
notify the sender immediately by using the E-Mail address and then delete
the message. The views expressed in this message are personal and not
necessarily those of Stevenage Borough Council.

Please be aware that E-Mails sent to or received from Stevenage Borough
Council may be intercepted and read by the Council. Interception will only
occur to ensure compliance with Council policies or procedures or
regulatory obligations, to prevent or deter crime, or for the purpose of
essential maintenance or support of the E-Mail system.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at www.stevenage.gov.uk/privacy-policy

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [2]Click Here.

References

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