Missed Bin Collections 2013-2018

Mr David Smith made this Rhyddid Gwybodaeth request to Bury Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Bury Metropolitan Borough Council,

Please provide the total number of missed bin collections, by bin type, for the years 2013, 2014, 2015, 2016, 2017 and 2018 (year to date).

Yours faithfully,

Mr David Smith

Customer Contact Team, Bury Metropolitan Borough Council

6 Atodiad

[cid:image001.gif@01D3676F.AD492880]<http://www.bury.gov.uk/EmailAutoReply/Bu...>

Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays.

During out of hours and only If your request is urgent and requires immediate attention please telephone 0161 253 6606.

You can use our online service to report a problem using this link www.bury.gov.uk/reportaproblem<http://www.bury.gov.uk/reportaproblem>

Customer Contact Team
Bury Council
.

[cid:image003.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Receive your council tax bill by e-mail.<http://www.bury.gov.uk/ebills>
Help reduce costs and preserve the environment

[cid:image004.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your council tax bill by direct debit<http://www.bury.gov.uk/directdebit>

[cid:image008.jpg@01D18A63.2D7961A0] <http://www.bury.gov.uk/EmailAutoReply/Bi...>

Find out when we will empty your bins and sign-up for e-mail reminders<http://www.bury.gov.uk/bincollections>

[cid:image009.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Did you know you can access your Business Rate Account on-line and have your Business Rate Bill sent to you by email?<http://www.bury.gov.uk/brebills>
http://www.bury.gov.uk/ebills

[cid:image010.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your Business Rate Account by direct debit?<http://www.bury.gov.uk/index.aspx?articl...>

________________________________
Did you know what services are available at Whittaker St Digital Hub?

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

Wednesday 9.30am - 12.30pm

Citizens Advice Drop in Session.

-----------------------------------------------------------------
Why not visit our website www.bury.gov.uk

dangos adrannau a ddyfynnir

Customer Contact Team, Bury Metropolitan Borough Council

6 Atodiad

[cid:image001.gif@01D3676F.AD492880]<http://www.bury.gov.uk/EmailAutoReply/Bu...>

Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays.

During out of hours and only If your request is urgent and requires immediate attention please telephone 0161 253 6606.

You can use our online service to report a problem using this link www.bury.gov.uk/reportaproblem<http://www.bury.gov.uk/reportaproblem>

Customer Contact Team
Bury Council
.

[cid:image003.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Receive your council tax bill by e-mail.<http://www.bury.gov.uk/ebills>
Help reduce costs and preserve the environment

[cid:image004.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your council tax bill by direct debit<http://www.bury.gov.uk/directdebit>

[cid:image008.jpg@01D18A63.2D7961A0] <http://www.bury.gov.uk/EmailAutoReply/Bi...>

Find out when we will empty your bins and sign-up for e-mail reminders<http://www.bury.gov.uk/bincollections>

[cid:image009.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Did you know you can access your Business Rate Account on-line and have your Business Rate Bill sent to you by email?<http://www.bury.gov.uk/brebills>
http://www.bury.gov.uk/ebills

[cid:image010.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your Business Rate Account by direct debit?<http://www.bury.gov.uk/index.aspx?articl...>

________________________________
Did you know what services are available at Whittaker St Digital Hub?

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

Wednesday 9.30am - 12.30pm

Citizens Advice Drop in Session.

-----------------------------------------------------------------
Why not visit our website www.bury.gov.uk

dangos adrannau a ddyfynnir

Bury Metropolitan Borough Council

 Customer Contact Team

--------------------------------------------------------------------------

Thank you for contacting us regarding your FOI Request, your request has
been passed to the appropriate departments(s):

Resources and Regulation

Should you need to speak to us regarding this, your reference is: 
3134938.

If you have any further questions about this issue please E-mail
[1][Bury Council request email] quoting your reference number.

Customer Contact Team
Bury Council

[2][IMG] [3]Receive your council tax bill by e-mail.
Help reduce costs and preserve the environment
[4][IMG] [5]Pay your council tax bill by direct debit
[6][IMG] [7]Find out when we will empty your bins

dangos adrannau a ddyfynnir

Adult Services Freedom Of Information, Bury Metropolitan Borough Council

Dear David Smith,

 

Request for Information - Freedom of Information Act 2000 (FOIA).
Reference - 10289

 

We confirm receipt of your email received by the Council on 23/11/2018 in
which you request the information below.

 

Your request is being dealt with under FOIA.

 

In accordance with FOIA you will receive a response within 20 working days
from the date we received your request for information. If this is not
possible, you will be advised accordingly.

 

Should you have any queries, please contact us on the email below.

 

Yours sincerely

 

Freedom of Information

Communities and Wellbeing

 

Bury Council, Department for Communities and Wellbeing

Performance and Intelligence

First Floor, 3 Knowsley Place, Duke Street, Bury, BL9 0EJ

 

Email:          [1][email address]

 

 

 

 

From: [2][email address]
[[3]mailto:[email address]]
Sent: 23 November 2018 11:33
To: CEX-FOI Requests <[4][email address]>
Subject: Freedom of Information Request Resources and Regulation

 

     Customer Contact Team

--------------------------------------------------------------------------

Call details (Crm number): 3134938 Recorded: 23/11/2018 11:33:22

Name/Business: david smith
Address: 

Contact Number: , Mobile Phone: 

Email Address: [5][FOI #534578 email]

--------------------------------------------------------------------------

Freedom of Information Request for Resources and Regulations

Teams selected: Depot - Stores - Bradley Fold
Please provide the total number of missed bin collections, by bin type,
for the years 2013, 2014, 2015, 2016, 2017 and 2018 (year to date).

The request has been sent to the following departments: Resources and
Regulation

If you have any further questions about this issue please ring 5353, or
Email [6][Bury Council request email] quoting the CRM reference
number. 

--------------------------------------------------------------------------

Yours faithfully
Customer Contact Team
Bury Council

dangos adrannau a ddyfynnir

Adult Services Freedom Of Information, Bury Metropolitan Borough Council

3 Atodiad

Dear Mr Smith,

             

Request for Information - Freedom of Information Act 2000 (FOIA) - 10289
SMITH

 

I write further to your e-mail received by the Council on 23/11/2018 where
you made the following request for information.

 

The Council’s response to your request is as follows;

 

Request; Please provide the total number of missed bin collections, by bin
type, for the years 2013, 2014, 2015, 2016, 2017 and 2018 (year to date).

 

Response; Please see the table below.

 

+------------------------------------------------------------------------+
| Number of Missed Bin Collections by Bin Type |
|------------------------------------------------------------------------|
| YEAR | BLUE | GREEN | BROWN | GREY |
|--------------+--------------+---------------+-------------+------------|
| 2013 | 922 | 1468 | 1678 | 2509 |
|--------------+--------------+---------------+-------------+------------|
| 2014 | 1154 | 1309 | 2108 | 3048 |
|--------------+--------------+---------------+-------------+------------|
| 2015 | 1043 | 984 | 1910 | 2840 |
|--------------+--------------+---------------+-------------+------------|
| 2016 | 1132 | 1206 | 2419 | 2552 |
|--------------+--------------+---------------+-------------+------------|
| 2017 | 973 | 1078 | 1735 | 2257 |
|--------------+--------------+---------------+-------------+------------|
| 2018 | 1210 | 1266 | 2014 | 2469 |
+------------------------------------------------------------------------+

 

 

Please note: The supply of information in response to a Freedom of
Information request does not confer an automatic right to re-use the
information.  Under UK copyright law you can use any information supplied
for the purpose of private study and non-commercial research without
requiring permission.  Similarly, information supplied can also be re-used
for the purposes of news reporting.  An exception to this is photographs.

 

 

For other forms of re-use, for example publishing the information, you
would need the permissions of the organisation or the person who owns the
copyright.  In the case of information produced by government departments
and agencies you can re-use the information under the Open Government
Licence.  For more information about this please see:-

 

[1]http://www.nationalarchives.gov.uk/doc/o...

 

If, however, the copyright is identified as belonging to somebody else,
you will need to apply for permission.  For information how to obtain
permission from a third party, please go to Intellectual Property Office’s
website at [2]www.ipo.gov.uk

For transparency purposes, it is now the Council's policy to advise on the
costs of dealing with each Freedom of Information request.  Please note
that to deal with this request it has cost the Council £25 per hour.

 

Should you have any queries regarding this, please contact me on 0161 253
6622.

 

Yours sincerely

 

Glenn Stuart

Head of Waste Management

 

Freedom of Information

Communities and Wellbeing

 

Bury Council, Department for Communities and Wellbeing

Performance and Intelligence

First Floor, 3 Knowsley Place, Duke Street, Bury, BL9 0EJ

 

Email:          [3][email address]

 

 

 

 

From: [4][email address]
[[5]mailto:[email address]]
Sent: 23 November 2018 11:33
To: CEX-FOI Requests <[6][email address]>
Subject: Freedom of Information Request Resources and Regulation

 

     Customer Contact Team

--------------------------------------------------------------------------

Call details (Crm number): 3134938 Recorded: 23/11/2018 11:33:22

Name/Business: david smith
Address: 

Contact Number: , Mobile Phone: 

Email Address: [7][FOI #534578 email]

--------------------------------------------------------------------------

Freedom of Information Request for Resources and Regulations

Teams selected: Depot - Stores - Bradley Fold
Please provide the total number of missed bin collections, by bin type,
for the years 2013, 2014, 2015, 2016, 2017 and 2018 (year to date).

The request has been sent to the following departments: Resources and
Regulation

If you have any further questions about this issue please ring 5353, or
Email [8][Bury Council request email] quoting the CRM reference
number. 

--------------------------------------------------------------------------

Yours faithfully
Customer Contact Team
Bury Council

dangos adrannau a ddyfynnir