MET Use of Technology when Interacting with the Public
Dear Metropolitan Police Service (MPS),
I would like to request information for the following questions/queries:
What apps or chatbots does your force use to communicate with the public?
Can the app/chatbot be considered “smart” (obtaining natural language understanding, natural language generation and machine learning engines)?
If you do not make use of "smart" technology, what is your reasoning behind this decision?
Are these chatbots/apps used within third party applications or websites, such as Facebook?
Which service providers develop, deliver and/or maintain these apps/chatbots?
How much has been spent on this app/chatbot since the contract began?
What is the duration of the contract and has it been extended?
Please share any evaluation, review or report of the use of application or chatbot.
Please indicate how these chatbots or apps contribute to public confidence.
Please share the most recent force-level (NOT national level) document relating to how the force plans to gain or improve public confidence.
Please share any official protocol or guidance for the use of the app or bot.
Thank you for your email to the Metropolitan Police Service Data Office.
Please note the Data Office Triage Team operate Monday to Friday only,
this department is closed during bank holidays.
A response will follow in due course.
We do receive a very high volume of requests and although we endeavour to
respond to all of them as quickly as possible, there may, at times, be a
few days turnaround time, should that be the case with regards to
responding to your email, we do respectfully ask you to bear with us while
we clear all the emails we received prior to yours.
The following applications are currently processed through the Data Office
Triage Team mailbox:
• Right of Access Requests (Formerly Subject Access Requests)
• Freedom of Information Act Requests
• Association of British Insurers/NPCC Memorandum of Understanding
• Right to Erasure and Right to Rectification Requests
• Requests under the Environmental Information Regulations 2000 (EIR)
Please visit www.met.police.uk for enquiries relating to:
I. Road Traffic Collisions,
II. Sarah’s Law – Registered sex offender data
III. Clare’s Law – Domestic violence offender data
IV. Disclosures for family court proceedings
V. Publication Scheme and statistics
NOTICE - This email and any attachments are solely for the intended
recipient and may be confidential. If you have received this email in
error, please notify the sender and delete it from your system. Do not
use, copy or disclose the information contained in this email or in any
attachment without the permission of the sender. Metropolitan Police
Service (MPS) communication systems are monitored to the extent permitted
by law and any email and/or attachments may be read by monitoring staff.
Only specified personnel are authorised to conclude binding agreements on
behalf of the MPS by email and no responsibility is accepted for
unauthorised agreements reached with other personnel. While reasonable
precautions have been taken to ensure no viruses are present in this
email, its security and that of any attachments cannot be guaranteed.
Please see the attached in respect of your recent information request.
Data Office Triage Team
Information Rights Unit
Metropolitan Police Service
PO Box 313, Sidcup, DA15 0HH
Information Rights Unit
PO Box 313
Email: [the Met request email]
Our ref: 01/FOI/21/019696
Dear Ms Woods,
Freedom of Information Request Reference No: 01/FOI/21/019696
Please see the attached in respect of your Freedom of Information request
1. mailto:[the Met request email]
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now