MET Use of Technology when Interacting with the Public

Matilda Woods made this Rhyddid Gwybodaeth request to Metropolitan Police Service (MPS)

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Roedd y cais yn rhannol lwyddiannus.

Dear Metropolitan Police Service (MPS),

I would like to request information for the following questions/queries:

What apps or chatbots does your force use to communicate with the public?

Can the app/chatbot be considered “smart” (obtaining natural language understanding, natural language generation and machine learning engines)?

If you do not make use of "smart" technology, what is your reasoning behind this decision?

Are these chatbots/apps used within third party applications or websites, such as Facebook?

Which service providers develop, deliver and/or maintain these apps/chatbots?

How much has been spent on this app/chatbot since the contract began?

What is the duration of the contract and has it been extended?

Please share any evaluation, review or report of the use of application or chatbot.

Please indicate how these chatbots or apps contribute to public confidence.

Please share the most recent force-level (NOT national level) document relating to how the force plans to gain or improve public confidence.

Please share any official protocol or guidance for the use of the app or bot.

Yours faithfully,

Matilda Woods

Metropolitan Police Service (MPS)

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Metropolitan Police Service (MPS)

2 Atodiad

Good morning,


Please see the attached in respect of your recent information request.  


Kind regards,


Data Office Triage Team

Information Rights Unit

Data Office

Metropolitan Police Service

[1][email address]

PO Box 313, Sidcup, DA15 0HH



dangos adrannau a ddyfynnir

Cyclops on behalf of Damion Baird, Metropolitan Police Service (MPS)

2 Atodiad

      Official Sensitive


Information Rights Unit
PO Box 313
DA15 0HH


Email: [1][the Met request email]



Our ref: 01/FOI/21/019696







Dear Ms Woods,


Freedom of Information Request Reference No: 01/FOI/21/019696


Please see the attached in respect of your Freedom of Information request
referenced above.


Yours sincerely



Damion Baird



      Official Sensitive


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