Mental Health Operations

A made this Rhyddid Gwybodaeth request to West Midlands Ambulance Service University NHS Foundation Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn llwyddiannus.

Dear West Midlands Ambulance Service NHS Foundation Trust,

I am requesting under the Freedom of Information Act 2000 for the details below. For avoidance of doubt I would like to point out that any reference to call handlers means call res ponders or non-care professional (e.g. paramedic, doctor or nurse etc) answering non-/emergency calls.

1. Any operational written policies or guidance that call handlers must adhere to when dealing with a patient who maybe exhibiting a mental health difficulty, self-harming or suicidal behaviours.

2. In regards to the organisational structure, any information or advice you can give about whom call handlers are responsible and accountable to (e.g. Paramedics).

3. The number of patients that have contacted you as non-/emergency, reporting a mental health difficulty, self-harming or suicidal behaviours, within the last five years to date.

4. The number of patients that have actually been seen by a paramedic after making contact with you, due to their mental health difficulty, self-harming or suicidal behaviours, within the last five years to date. Please also distinguish them between their call severity levels.

5. Any contact methods (e.g. telephone or fax etc) that you have for paramedics to make to mental health services (e.g. crisis assessment/home treatment teams, liaison psychiatry, emergency rooms and Out of Hours GPs etc)

I hope to read your full response within twenty working days.

Yours faithfully,

Akib

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

Good morning

Thank you for your below enquiry which we acknowledge.

We shall contact you again shortly.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

dangos adrannau a ddyfynnir

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

2 Atodiad

Good afternoon

Please see the attached letter in respect of your recent request for information under the Freedom of Information Act.

We have also attached a quick survey and we were wondering if we could spare a few moments of your time to complete and return to either myself or the Head of Governance and Risk [email address] to help us improve the service we currently provide.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

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Might want to ask them what is their NHS Directory of Services, some time in the future.