Dear Norfolk County Council,
I am writing to you under the Freedom of Information Act 2000 to request the following information:
Medication prompts are defined as:
The definition of 'prompting' is: 'the action of saying something to persuade, encourage or remind someone to do or say something'. Prompting of medication is reminding a person of the time and asking if they have or are going to take their medicines. (Google.com)
1. Do you fund Medication Prompts?
2. If yes, under which funding budget line/service is it allocated? (i.e Pharmacy, IPP, CHC, DTOC etc)
3. Do you joint fund Medication Prompts with your local Clinical Commissioning Group / Health Funding Authority?
4. How many clients do you currently fund?
5. What is your predicted annual spending for Medication Prompts 2019/2020?
6. How long / since when have you funded Medication Prompting Service?
Please provide the information in electronic format at this email address. However, I am happy to receive them by post if that is more convenient.
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.
If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary?
If you have any queries please don’t hesitate to contact me via email and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.
If you are not the appropriate authority for this request, or for part of it, please let me know as soon as is convenient.
If the information requested contains sections of confidential information, please blank out or remove these sections, and mark clearly that they have been removed.
Thank you for your help, I look forward to your response.
Freedom of Information Act 2000 – Information Request ENQ-379253-F3K7X3
Thank you for your request for information under the Freedom of Information Act 2000 received on 25 November 2019.
We have up to 20 working days in which to deal with your request. If we require clarification regarding your request, we will contact you to explain this. The 20 working day period will then start from the day that we receive your clarification.
You will also be informed in advance if there is a charge for supplying copies of the information.
Please also be aware that, if the requested information contains references to any third parties, we may need to consult these individuals about the release of their personal data before making a decision whether or not to release the information to you.
We will also provide an explanation if any information is not released to you.
Should you have any queries regarding your request, please contact the team by email [email address] or by telephone 01603 222661.
Sarah Cooper, Business Support Assistant
Information Compliance Team
Dept: 01603 222661
Bay 7-9, Ground Floor, County Hall, Norwich
Dear Tanne Ray
Freedom of Information Request ENQ- 379253-F3K7X3
I refer to your request for information dated 25 November 2019.
You asked for:
1. Do you fund Medication Prompts?
a) Norfolk County Council currently funds a telephone prompting
service. Almost all of the calls made by this service are for medication
prompting (we are currently reviewing this service and it is due to cease
in its current form in 2020).
b) Medication prompts can be funded by Norfolk County Council as part
of someone’s care and support package if this is incidental or ancillary
to doing something else to meet needs under sections 18 to 20 of the Care
c) Norfolk County Council’s Assistive Technology Service provides a
range of equipment to support people to live independently in their own
homes. Some of these devices can be set up to provide a range of relevant
prompts, including medication prompts
2. If yes, under which funding budget line/service is it allocated?
(i.e Pharmacy, IPP, CHC, DTOC etc)
a) Telephone prompting is funded from Adult Social Services’ Early
Help and Prevention budget
b) Medication prompting as part of a package of support is funded
from Adult Social Services’ Purchase of Care budget.
c) Assistive Technology equipment is funded from Adult Social
Services’ Early Help and Prevention budget
3. Do you joint fund Medication Prompts with your local Clinical
Commissioning Group / Health Funding Authority?
a) Telephone prompting – no
b) Medication prompting as part of a care package – some packages of
care and support may be jointly funded by Health and Social Services
c) Assistive Technology equipment - no
4. How many clients do you currently fund?
a) Telephone prompting – approx. 133 people are currently receiving
With regard to b) Medication prompting as part of packages of care and
support, and c) Assistive Technology equipment, your request has been
considered, however it is refused under section 12 of the Act. In
accordance with the Act, this letter acts as a Refusal Notice.
This is because the cost of locating and retrieving the information
exceeds the "appropriate limit" of £450 as stated in the Freedom of
Information & Data Protection (Appropriate Limit & Fees) Regulations 2004.
The information you have requested is not recorded in a reportable format
that would enable this to be retrieved. For both a) Medication prompting
as part of packages of care and support and b) Assistive Technology
equipment, this information is only held on individual case files. The
manual search required of all individual records would be a huge
undertaking and take in excess of 18 hour of officer time.
5. What is your predicted annual spending for Medication Prompts
a) Telephone prompting – estimated spend for 2019/20 is approx.
b) Medication prompting as part of a package of care and support – a
breakdown of financial information at this level is not held.
c) Assistive Technology – This element of your request is refused
under Section 12 of the Act. We are not able to provide this level of data
from a central source. This information is held on individuals’ case files
and would require a manual search of all individuals records which would
exceed the “appropriate limit”, as detailed above.
6. How long / since when have you funded Medication Prompting
a) The telephone prompting service has been funded since approx.
b) Medication prompting has formed a part of care and support
packages for many years.
c) The Assistive Technology service has been funded since approx.
If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:
or Information Compliance Team
An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".
If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act. Refer to the ICO
Website at: https://ico.org.uk/concerns/ for advice on how to report a
concern. Or you can write to them at:
First Contact Team
Information Commissioner's Office
Water Lane, Wilmslow
Bev Whittaker, Information Compliance Officer
Tel: 01603 638017 | Dept: 01603 222661
Bays 7,8 & 9, Ground Floor, South Wing, County Hall, Martineau Lane,
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