MCA 2005 duties in the NHS Standard Contract

Sylvia Rushbrooke made this Rhyddid Gwybodaeth request to NHS England

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai NHS England fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear NHS England,
Please can you send me MCA duties in the NHS Standard Contract that applied to GPs in 2016
and hospitals in 2016

Yours faithfully,

Sylvia Rushbrooke

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Customer,
 
Thank you for your email.
 
Due to the coronavirus (COVID-19) outbreak, NHS England has paused the
investigation of new and existing complaints. This enables clinical staff,
including GPs, to focus on front line patient care. It also enables our
complaints teams to provide vital support to the NHS.

We will continue to review and acknowledge all new complaints and will act
upon any concerns about patient safety or safeguarding. However, we will
not investigate the complaint or respond until further notice.

All customers awaiting a response to a complaint will be notified that the
investigation is on hold.

 

We will resume our complaints service as soon as possible. In the
meantime, thank you for your patience and understanding.

We are currently receiving a higher than usual volume of emails so it may
take us a little longer to respond. In the meantime, you may find the
following information helpful.
Please note: our normal working hours are 08:00 to 18:00 from Monday to
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NHS England Customer Contact Centre

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FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Sylvia Rushbrooke,
 
Thank you for your communication dated 21st June 2020.
 
NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.
 
For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website.
 
If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.
 
Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].
 
Yours sincerely, 

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

 

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Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),

Thank you - when can I expect a response to my request?

Yours sincerely,

Sylvia Rushbrooke

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Sylvia Rushbrooke,

Thank you for your email regarding your Freedom of Information (FOI) with
reference number FOI-2006-1203375.

As previously advised in our acknowledgement email, your request is
currently being dealt with under the terms of the FOI Act and we will aim
to provide you with a response within twenty working days of you
submitting your request, however, we will be in contact of any delays.
 
For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [1][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [2][NHS England request email]
 
 

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Sylvia Rushbrooke

Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),
By law, under all circumstances, you should have responded by now

Yours sincerely,

Sylvia Rushbrooke

Gadawodd Sylvia Rushbrooke anodiad ()

As usual the NHS do exactly as they wish - withhold information and play for time.
The MCA 2005 has been in place since 2007 - 13 years it is still bypassed as are the rights of those who lack capacity and their attorney representatives - contracted services are also supposed to comply but do not and no one holds them accountable especially not the CCGS who are obliged by the DH to have MCA leads to ensure such complaince - but no one does seeminlgy an Act that has no teeth and fails to protect those it was designed for, the most vunerable. CCGs who hide their MCA leads under the title of lead safety nurse and fail to make them accessible to service users - fail to make them visible on their web sites and fail to give out such relevant information when asked preferring to ignore such requests. As they fail the service users who are supposed to be protected under this Act

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Sylvia Rushbrooke,

Thank you for your email below regarding Freedom of Information request
reference FOI-2006-1203375

Please accept our apologies for the delay in responding to your request.
NHS England is currently facing unprecedented challenges during the
coronavirus (COVID-19) pandemic. Whilst we take our statutory duties in
respect of Freedom of Information seriously, we ask for your understanding
that, at this time, we have been unable to respond to your request within
the statutory timescale.

This is as a result of our need to prioritise our resources in dealing
with the pandemic. We would like to apologise for any inconvenience that
this may cause and will, in all cases, aim to provide you with a response
as soon as possible.

Please be aware that you have the right to apply directly to the
Information Commissioner for a decision. The Information Commissioner’s
Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [1][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [2][NHS England request email]

‘Health and high quality care for all, now and for future generations’

 
 
 

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