Loss of POL Laptops

Alan Bates (JFSA) made this Rhyddid Gwybodaeth request to Royal Mail Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn rhannol lwyddiannus.

Alan Bates (JFSA)

Dear Royal Mail Group Limited,

Does Post Office Limited keep records of stolen or lost laptop computers used by its staff? If so, how many have been lost or stolen during the last five years?

Did any of these lost/stolen computers hold information about or from the Horizon system? If so, was the data encrypted?

Yours faithfully,

Alan Bates

Royal Mail Group Limited

Dear Mr Bates,

Your Ref: AJME-8S4GCR

Thank you for your request for information that was received on 4 March
2012 and which we are considering under the Freedom of Information Act.
Under the Act you should expect a reply from us to be sent by 30 March
2012, which is twenty working days from receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving a
revised date by which we will reply.

Meantime, if you have any questions or would like to contact us about your
request, please contact us by telephone 0207 250 2227 or alternatively
email or write to us at the address below. Please be assured that we are
giving this our attention and will get back to you shortly.

Yours sincerely

Andrew Moore
[Royal Mail Group request email]
1st Floor, Bunhill Row Wing
148 Old Street
London
EC1V 9HQ

Post Office Ltd is registered in England and Wales. Registered No. 2154540.
Registered Office 148 Old Street, London, EC1V 9HQ. Post Office and the
Post Office logo are registered trade marks of Post Office Ltd.

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| | Alan Bates |
| | <request-108155-13d54649@whatdoth|
| | eyknow.com> |
| | Sent by: Alan Bates |
| | <request-108155-13d54649@whatdoth|
| | eyknow.com> |
| | |
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| | 04/03/2012 08:57 |
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| To: FOI requests at Royal Mail Group <[Royal Mail Group request email]> |
| cc: |
| Subject: Freedom of Information request - Loss of POL Laptops |
>----------------------------------------------------------------------------------------------|

Dear Royal Mail Group Limited,

Does Post Office Limited keep records of stolen or lost laptop
computers used by its staff? If so, how many have been lost or
stolen during the last five years?

Did any of these lost/stolen computers hold information about or
from the Horizon system? If so, was the data encrypted?

Yours faithfully,

Alan Bates

-------------------------------------------------------------------

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dangos adrannau a ddyfynnir

Alan Bates (JFSA)

Dear Royal Mail Group Limited,

By law, you should have supplied me with the details I requested by 30 March 2012.

Yours faithfully,

Alan Bates

Alan Bates (JFSA)

Dear Royal Mail Group Limited,

I am now writing to request a formal review of the failure of POL to provide the information requested in my FOI request dated the 4th March 2012 relating to the loss of POL laptop computers.

The reference given to my request: AJME-8S4GCR

Yours faithfully,

Alan Bates

Royal Mail Group Limited

Dear Mr Bates,

Your Ref: AJME-8S4GCR

Thank you for your email of the 3 April 2012 and please accept my sincere
apologies for not responding to you within timescale. Please be assured
that I am working on a response to your request and will be in a position
to reply by Monday 16th April 2012.

Meantime, if you have any questions or would like to contact us about your
request, please contact us by telephone 0207 250 2227 or alternatively
email or write to us at the address below.

Yours sincerely

Peter Johnson
[Royal Mail Group request email]
1st Floor, Bunhill Row Wing
148 Old Street
London
EC1V 9HQ

Post Office Ltd is registered in England and Wales. Registered No. 2154540.
Registered Office 148 Old Street, London, EC1V 9HQ. Post Office and the
Post Office logo are registered trade marks of Post Office Ltd.

|---------+-------------------------------------------->
| | Alan Bates |
| | <request-108155-13d54649@whatdoth|
| | eyknow.com> |
| | Sent by: Alan Bates |
| | <request-108155-13d54649@whatdoth|
| | eyknow.com> |
| | |
| | |
| | 03/04/2012 11:58 |
|---------+-------------------------------------------->
>----------------------------------------------------------------------------------------------|
| |
| To: [Royal Mail Group request email] |
| cc: |
| Subject: Re: Freedom of Information request - Loss of POL Laptops |
>----------------------------------------------------------------------------------------------|

Dear Royal Mail Group Limited,

By law, you should have supplied me with the details I requested by
30 March 2012.

Yours faithfully,

Alan Bates

dangos adrannau a ddyfynnir

Royal Mail Group Limited

Dear Mr Bates

Ref: AJME-8S4GCR

I am writing in response to your email received by Post Office Ltd on 04
March 2012, which I am dealing with under the terms of the Freedom of
Information Act 2000. Please accept my apologies for my tardy response.

In your email you have requested information in two parts;

Does Post Office Limited keep records of stolen or lost laptop
computers used by its staff? If so, how many have been lost or stolen
during the last five years?

Did any of these lost/stolen computers hold information about or from
the Horizon system? If so, was the data encrypted?

In response to your requests I can advise you that Post Office Ltd does
hold some of the information you have requested. In respect of part one;
information on stolen or lost laptops is captured, held and managed through
an incident management system. Incidents of stolen or lost laptops are
therefore recorded and monitored. However, this information is only
retained for a period of three years; it is not operationally necessary for
Post Office Ltd to keep data for longer.

During the three years relating to your request 55 Post Office Ltd laptops
have been lost or stolen. Post Office Ltd takes information security
seriously; information security is managed in accordance with international
standard ISO27001. Each of the 55 laptops were fully encrypted and
protected by strong password controls compliant with this standard, as are
all Post Office Ltd laptops.

In respect of whether the laptops hold information about or from Horizon,
it is not possible to definitively respond to your question; due to the
nature of your request. In all likelihood each of the laptops could contain
basic information about Horizon; for example they may possibly contain a
passing reference to Horizon within an email.

I am sorry that I cannot provide you with all of the information you have
requested, however, I hope the information I have provided on this occasion
is of use, if I can be of further help or you have any queries about this
response please contact me via the email address [Royal Mail Group request email].

If you are dissatisfied with the handling of this response, you do have a
right to request an internal review. Internal review requests should be
submitted to:

Head of Information Compliance
Royal Mail Group
Company Secretary's Office
100 Victoria Embankment
LONDON
EC4Y 0HQ
[Royal Mail Group request email]

If, having requested an internal review by Royal Mail, you are still not
satisfied with our response you also have a right of appeal to the
Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely

Peter Johnson
Information Manager

dangos adrannau a ddyfynnir