Lone Worker Devices

Gwrthodwyd y cais gan Hyde Housing Association.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

Lone Worker Devices:
http://ted.europa.eu/udl?uri=TED:NOTICE:...

The details we require are:
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract and what is their job title?

Thank you for your help.

Yours sincerely

Customer Services, Hyde Housing Association

Thank you for emailing Hyde Customer Services. Please accept this
automated response as an acknowledgement that we’ve received your email.

IF YOU WISH TO REPORT AN EMERGENCY REPAIR/SITUATION PLEASE CALL 0800 3282
282

An emergency is a repair which threatens your health, safety or security
or could cause significant damage to your home including flooding or total
loss of electricity or water.

For non-emergencies please follow the information below
We have updated our website with information
on the following concerns, please click the
links below to be taken to our website.
Covid - 19 FAQ
* [1]Repairs and services to our customers
* [2]Rent and payments
* [3]Vulnerable customers
* [4]Following the 'stay at home' guidance
* Call the National Gas Emergency number on
0800 111 999 (24 hours) immediately from a
nearby property (don't use a landline or
mobile phone in the affected property)
Reporting a Gas/CO2 Leak * Open all doors and windows
* Turn the gas off at the meter (unless the
[5]Gas leaks and meter is located in the cellar/basement)
emergencies * Put out cigarettes and don't use anything
with a naked flame
* Don't use electrical equipment
* Don't touch light switches as they might
cause a spark
An emergency is a repair which threatens your
health, safety or security or could cause
Emergency repairs significant damage to your home including
flooding or total loss of electricity or
[6]Emergency repairs water. To report these repairs, call 0800 3282
282 and select option 1 for emergency gas
repairs or option 2 for all other emergency
repairs.
Essential repairs You can report your essential repairs direct
to the contractor by filling out our online
[7]Report a repair contact contact form, please click the report a repair
form link.
All other repairs You can report your repair direct to the
contractor by filling out our online contact
[8]Report a repair contact form.
form
Repair responsibilities Information on what Hyde’s repair
responsibilities are as a landlord and what
[9]Hyde repair your responsibilities are as a tenant or home
responsibilities owner, can be found on our website.
Antisocial behaviour Use the ASB toolkit on our website to work out
what is and is not antisocial behaviour, and
[10]ASB what steps you need to take.
* My Account
* Direct debit
Different ways of paying * All pay app
rent and service charges * Pay online
* By telephone
[11]Paying rent and service * By Hyde payment card
charges * Text message
* Recurring payment
* Benefits
If you're chasing payment of an invoice please
Supplier enquiries contact the person requesting these
good/services directly.

Kind regards,
The Hyde Group Customer Service Team

Hyde is one of the largest housing associations working in England, owning
or managing circa 50,000 homes in London, Kent, Surrey, Sussex, Hampshire,
the East of England and East Midlands. This means that more than 100,000
residents have a home at a price at which they can afford, with long
tenancies that give them the chance to improve their life chances.
[12]www.hyde-housing.co.uk

References

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12. http://www.hyde-housing.co.uk/

Customer Services, Hyde Housing Association

3 Atodiad

Dear Mr Lewis,

 

Thank you for your e-mail.

Housing associations are not governed by the freedom of information act so
we’re not able to provide this information.

 

Kind Regards

 

James Barry

 

Customer Service Manager

-------------------------------------------------------------

 

 

The Hyde Group • Martlett House, Southern Gate

Chichester, West sussex, PO19 8SG

[1]www.hyde-housing.co.uk

 

Follow us: [2]Twitter • [3]Facebook • [4]LinkedIn • [5]YouTube

-------------------------------------------------------------

 

From: John Lewis <[FOI #723638 email]>
Sent: 03 February 2021 10:25
To: Customer Services <[email address]>
Subject: Freedom of Information request - Lone Worker Devices

 

This message originated from outside your organisation.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to the contract below.

Lone Worker Devices:

[6]http://ted.europa.eu/udl?uri=TED:NOTICE:...

The details we require are:

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

• Start date & duration of framework

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract and what is their job title?

Thank you for your help.

Yours sincerely

-------------------------------------------------------------------

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[7][FOI #723638 email]

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