Locations of council houses

Waiting for an internal review by Ascham Homes of their handling of this request.

Dear Ascham Homes,

Please send me a map or list of properties which are used as council houses/flats in Walthamstow. In other words, a document which lists all properties used as council housing.

I did call your office about this today. But the person who answered would not give me this information.

Yours faithfully,
Michael Brand
0750 7875 772
[email address]

direct, Ascham Homes

Thank you for contacting Ascham Homes.

Your message has been received and will be responded to within 1 working day.

If you are an Ascham Homes tenant you can view your rent statements and monitor the progress of repairs on our website. To register with us please visit http://www.aschamhomes.org.uk/online-for...

If your message is urgent please contact us on 020 8496 4197.

Thank You

Ascham Homes

show quoted sections

Dear Ascham Homes,

Please send me a map or list of properties which are used as
council houses/flats in Walthamstow. In other words, a document
which lists all properties used as council housing.

I did call your office about this today. But the person who
answered would not give me this information.

Yours faithfully,
Michael Brand
0750 7875 772
[email address]

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From Tuesday 1st November 2011, the opening hours of Ascham Direct will change to 8am - 6pm, Monday to Friday. To report an emergency repair, from this date onwards, residents should call our new out of hours number: 0208 226 2631, which will be run by our Contractors Kier Services - Maintenance.

Ascham Homes Ltd. Registered in England & Wales. Company No. 04447876
Registered Office: Willow House, 869 Forest Road, Walthamstow, London, E17 4UH
VAT Registration No. 809 6113 33

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direct, Ascham Homes

 

Dear Michael

 

Thank you for your e-mail to Ascham Homes Ltd dated 20/04/2012

 

Please find attached below the link to the information requested,

[1]http://www.walthamforest.gov.uk/Pages/Se...

 

Kind Regards

 

 

Elva Williams

Responding Officer

Ascham Direct

 

 
 
 
From 2nd April 2012 Ascham Homes will be delivering more housing services
on behalf of Waltham Forest Council. As well as housing management
services, we will also be providing advice on housing options,
homelessness, sheltered housing and allocations.The reception at Willow
House will close and we will open a new Customer Service Centre for all
housing enquiries at: Cedar Wood House, 2d Fulbourne Road, Walthamstow E17
4GG For telephone enquiries call: 020 8496 4197 or email us at:
[Ascham Homes request email] Ascham Homes Ltd. Registered in England & Wales.
Company No. 04447876 Registered Office: Willow House, 869 Forest Road,
Walthamstow, London, E17 4UH VAT Registration No. 809 6113 33

>>> Michael Brand <[FOI #114101 email]> 20/04/2012
10:25 >>>
     Dear Ascham Homes,
    
     Please send me a map or list of properties which are used as
     council houses/flats in Walthamstow. In other words, a document
     which lists all properties used as council housing.
    
     I did call your office about this today. But the person who
     answered would not give me this information.
    
     Yours faithfully,
     Michael Brand
     0750 7875 772
     [email address]
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #114101 email]
    
     Is [Ascham Homes request email] the wrong address for Freedom of
     Information requests to Ascham Homes? If so, please contact us
     using this form:
     [2]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [3]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
     -------------------------------------------------------------------

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For more information please visit [4]http://www.symanteccloud.com
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______________________________________________________________________
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References

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Hello Elva Williams,

Thank you for your response.
The link you sent is for search results for "freedom of information" on the walthamforest.gov.uk website. Which is not what I requested.

Please send me the information I requested.

Yours sincerely,

Michael Brand

Dear direct,

The link you sent is for search results for "freedom of
information" on the walthamforest.gov.uk website. Which is not what I requested.
Which is a map or list of properties which are used as council houses/flats in Walthamstow. In other words, a document which lists all properties used as council housing.

Please send me the information I requested.

Yours sincerely,

Michael Brand

direct, Ascham Homes

Hi Mr Brand
 
It is unfortunate that you felt that the information we provided was not
to your satisfaction. At Ascham Homes we do not keep copies or a map of
council houses/flats in Walthamstow and an enquiry of this sort would need
to be referred to Walthamforest council.
 
It may be useful that if you require a document which lists all properties
used for council housing, that you contact the below address.
 
Write to
London Borough of Walthamforest
Land registry
Town Hall
701 Forest Road
Walthamstow
E17 4JF 
 
Alternatively you can contact the Walthamforest Direct on 0208 496 3000
 
email:www.walthamforest.gov.uk
 
Regards
 
 
 
 
From 2nd April 2012 Ascham Homes will be delivering more housing services
on behalf of Waltham Forest Council. As well as housing management
services, we will also be providing advice on housing options,
homelessness, sheltered housing and allocations.The reception at Willow
House will close and we will open a new Customer Service Centre for all
housing enquiries at: Cedar Wood House, 2d Fulbourne Road, Walthamstow E17
4GG For telephone enquiries call: 020 8496 4197 or email us at:
[Ascham Homes request email] Ascham Homes Ltd. Registered in England & Wales.
Company No. 04447876 Registered Office: Willow House, 869 Forest Road,
Walthamstow, London, E17 4UH VAT Registration No. 809 6113 33

>>> Michael Brand <[FOI #114101 email]> 14/05/2012
09:47 >>>
     Dear direct,
    
     The link you sent is for search results for "freedom of
     information" on the walthamforest.gov.uk website. Which is not what
     I requested.
     Which is a map or list of properties which are used as council
     houses/flats in Walthamstow. In other words, a document which lists
     all properties used as council housing.
    
     Please send me the information I requested.
    
     Yours sincerely,
    
     Michael Brand
    
    

show quoted sections

Dear direct,

The information that you provided was not to my satisfaction because it was not what I asked for, nor was it similar to what I asked for. For your future reference, when people want one thing and you give them something entirely different, they will not be satisfied with your actions.

It was an agent of Walthamstow Council which advised me to contact Ascham Homes about this matter. This makes sense because Ascham Homes manages the council properties in Walthamstow.

You're telling me that Ascham Homes does not keep records of properties which they work with. I find that difficult to believe.

Yours sincerely,

Michael Brand

direct, Ascham Homes

Hi Mr Brand
 

Thank you for your e-mail to Ascham Homes Ltd dated 14.05.2012

 

Just to inform you that I have forwarded your e-mail to Mr Andrew Marsh
Head of Asset Management  and he will respond to you directly.

 

Kind Regards

 

 

E Williams

Responding Officer

Ascham Direct

 

 
 
From 2nd April 2012 Ascham Homes will be delivering more housing services
on behalf of Waltham Forest Council. As well as housing management
services, we will also be providing advice on housing options,
homelessness, sheltered housing and allocations.The reception at Willow
House will close and we will open a new Customer Service Centre for all
housing enquiries at: Cedar Wood House, 2d Fulbourne Road, Walthamstow E17
4GG For telephone enquiries call: 020 8496 4197 or email us at:
[Ascham Homes request email] Ascham Homes Ltd. Registered in England & Wales.
Company No. 04447876 Registered Office: Willow House, 869 Forest Road,
Walthamstow, London, E17 4UH VAT Registration No. 809 6113 33

>>> Michael Brand <[FOI #114101 email]> 14/05/2012
19:02 >>>
     Dear direct,
    
     The information that you provided was not to my satisfaction
     because it was not what I asked for, nor was it similar to what I
     asked for. For your future reference, when people want one thing
     and you give them something entirely different, they will not be
     satisfied with your actions.
    
     It was an agent of Walthamstow Council which advised me to contact
     Ascham Homes about this matter. This makes sense because Ascham
     Homes manages the council properties in Walthamstow.
    
     You're telling me that Ascham Homes does not keep records of
     properties which they work with. I find that difficult to believe.
    
     Yours sincerely,
    
     Michael Brand
    
    

show quoted sections

Dear direct,

Mr Marsh never contacted me and the information I asked for about the locations of current council housing has not been answered.

Yours sincerely,

Michael Brand