Lift Monitoring
Dear Sunderland City Council,
Please can you provide the following information under the Freedom
of Information Act?
1. The annual budget of Sunderland City Council spend on lift
Maintenance / Lift refurbishments?
2. Do Sunderland City Council manage the Lift maintenance for housing stock above 2 floors?
3. Or who are the consultants / contractors who deal with Sunderland City Council's Lifts?
4. How many lift breakdowns, entrapment's, incidents there are per
year?
5. What would the procedures be for lift breakdown or Lift
entrapment's?
Thank you for your assistance
Yours faithfully,
Cassie summerton
Thames Valley Controls Ltd
Re: Your request for information concerning: Lift monitoring
The Council aims to provide available information promptly and in any event within 20 working days, unless, exceptionally, there is a need to consider whether the information is exempt from disclosure.
I will contact you again soon in connection with your request.
Please quote the reference below if you contact the Council regarding this request.
Customer Request Number: 15-10-62
Dear Cassie Summerton,
I refer to your recent request for information under the Freedom of
Information Act 2000. I can confirm that the Council does hold this
information, as detailed below.
1. The annual budget of Sunderland City Council spend on lift Maintenance
/ Lift refurbishments?
April2014-March2015: £81,014.64 maintenance costs + £19,711.56 remedial
works costs = £100,726.20
April2015-March2016: £58,576.83 maintenance costs + £9,488.46 remedial
works costs = £68,065.29
2. Do Sunderland City Council manage the Lift maintenance for housing
stock above 2 floors?
The Council does not own general housing stock and therefore does not
manage lifts for housing stock above 2 floors although we do manage
maintenance of the Central Area Lift which serves residents of flats above
the City Shopping Centre and access to a car park.
3. Or who are the consultants / contractors who deal with Sunderland City
Council's Lifts?
Lift Maintenance Companies
a. Gartec
b. Kone
c. Orona
d. Otis
e. Schindler
f. Stannah
g. UK Lift & Escalator Company
4. How many lift breakdowns, entrapment's, incidents there are per year?
Over the last year the council has had 5 entrapments and has had cause to
call out lift companies outside of their regular servicing regime on 106
occasions.
5. What would the procedures be for lift breakdown or Lift entrapment's?
Lift Breakdown, entrapment procedure:
a. During Office hours on site staff will contact the Buildings
Maintenance Tech Support line where BS staff will:
i. Obtain premises address and postcode and premises
opening hours for access
ii. Complete a record of the contact with the whoever
reported the incident.
iii. Call the lift company and raise a call-out order
with details of the nature of the incident and the on site access
arrangements.
iv. Note the details of the call-out and inform the
onsite staff of the arrangements.
v. The Contractor will respond to an entrapment within
the hour.
b. The lift company will either:
i. Identify a fault covered by the existing
maintenance agreement and repair the lift and return it to service and
send a service visit report to SCC, or
ii. Identify a fault not covered by the maintenance
agreement (includes ‘misuse’ or where lift is running normally on arrival,
and may include a return visit if parts are required) but which can be
completed in-situ at limited cost to return the lift to service any strict
cost and invoice SCC accordingly
iii. The invoice is passed to Contract Management and
a PO raised.
iv. If the lift contractor Identifies a fault which
cannot be remedied in-situ and/or is more costly than at first thought
they will issue a quotation to Contract Management for agreement.
I hope this is satisfactory. If, however, you are dissatisfied with our
response to your request for information, you can ask for the decision to
be reviewed in reply to this letter. The review will be removed from the
Directorate and coordinated by the Council’s Information Governance
Officer. A request for review should be directed, by email to
[1][Sunderland City Council request email], by post or by hand addressed to;
Information Governance Officer, Governance Services, Civic Centre, PO Box
100, Sunderland SR2 7DN.
You are of course entitled to apply to the Information Commissioner at any
time, although the Commissioner will not usually investigate until the
public authority’s internal review procedure has been concluded.
Kind Regards
Steve Hanratty
Business Development Manager
Commercial Development Directorate
Sunderland City Council
Tel 0191 5617808
[2]www.sunderland.gov.uk
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