LGO investigations.

The request was successful.

Dear Sir or Madam,

During the last five years how many times has the Local Government Ombudsman (as a result of investigating a complaint against Enfield Council) brought to the attention of the council the fact that a member of Enfield Council staff had misled them, lied to them or done anything else to hinder their investigation. If they have what disciplinary action was taken against the individual(s) concerned by the council.

Yours faithfully,

Trevor R Nunn

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[1]Enfield Logo

Dear Sir/Madam,

Thank you for your enquiry, which we are currently dealing with.

[2]To update your question from our support site, click here.

Question Reference No090109-000004
Question: Freedom of Information request - LGO investigations.
Date Created: 09/01/2009 06.12 PM
Last Updated: 09/01/2009 06.12 PM
Status: Unresolved

Discussion Thread
Customer (Trevor R Nunn) 09/01/2009 06.12 PM
Dear Sir or Madam,

During the last five years how many times has the Local Government
Ombudsman (as a result of investigating a complaint against Enfield
Council) brought to the attention of the council the fact that a
member of Enfield Council staff had misled them, lied to them or
done anything else to hinder their investigation. If they have what
disciplinary action was taken against the individual(s) concerned
by the council.

Yours faithfully,

Trevor R Nunn

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[1]Enfield Logo

Dear Sir/Madam

Recently you contacted the London Borough of Enfield with a question.
Below is a summary of your question and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

[2]To update your question from our support site, click here.

Subject
Freedom of Information request - LGO investigations.

Discussion Thread
Response (Enfield Council) 21/01/2009 03.33 PM
Dear Trevor R Nunn

RE: Freedom of Information

Thank you for your email request reference number 090109-000004

This request needs to be put in writing to us at the following address

Freedom of Information
London Borough of Enfield
Civic Centre
Silver Street
Enfield
EN1 3XA

Yours sincerely
Richard Norris
Customer Services Centre
Enfield Council

Question Reference No090109-000004
Subject : Council and Democracy
Subject Level 2: Freedom of Information
Date Created: 09/01/2009 06.12 PM
Last Updated: 21/01/2009 03.33 PM
Status: Solved

References

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Dear Enfield Council,

I have made a valid Freedom of Information request and you have acknowledged it. I do not have to put my request in writing as you suggest. You have my email address and that is sufficient.

The full history of my request can be viewed here

http://www.whatdotheyknow.com/request/57...

Yours sincerely,

Trevor R Nunn

[1]Enfield Logo

Dear Sir/Madam,

Thank you for your enquiry, which we are currently dealing with.

[2]To update your question from our support site, click here.

Question Reference No090121-000007
Question: Internal review of Freedom of Information request - LGO investigations.
Date Created: 21/01/2009 05.41 PM
Last Updated: 21/01/2009 05.41 PM
Status: Unresolved

Discussion Thread
Customer (Trevor R Nunn) 21/01/2009 05.41 PM
Dear Enfield Council,

I have made a valid Freedom of Information request and you have
acknowledged it. I do not have to put my request in writing as you
suggest. You have my email address and that is sufficient.

The full history of my request can be viewed here

[3]http://www.whatdotheyknow.com/request/57...

Yours sincerely,

Trevor R Nunn

show quoted sections

[1]Enfield Logo

Dear Sir/Madam

Recently you contacted the London Borough of Enfield with a question.
Below is a summary of your question and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

[2]To update your question from our support site, click here.

Subject
Internal review of Freedom of Information request - LGO investigations.

Discussion Thread
Response (Enfield Council) 12/02/2009 05.07 PM
Dear Trevor R Nunn

RE: Freedom of Information

Thank you for your email request reference number 090121-000007

We do require that you put this request in writing so we can have a proper
audit trail of who the request is from and a full address of were we are
responding to. E-mail addresses are not acceptable. You can phone our
Freedom of Information Office for more clarification on 020 8379 4601.

Yours sincerely

Customer Services Centre
Enfield Council

Question Reference No090121-000007
Subject : Council and Democracy
Subject Level 2: Freedom of Information
Date Created: 21/01/2009 05.41 PM
Last Updated: 12/02/2009 05.07 PM
Status: Solved

References

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2. http://enfield-council.custhelp.com/cgi-... #5725 email]&p_next_page=myq_upd.php&p_iid=2705&p_created=1232559714

Dear Sir or Madam,

I have made a valid FOI request and you have responded. You do not need any other information to comply so please stop asking for it. In addition, Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Enfield Council's handling of my FOI request 'LGO investigations.'.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/lg...

Yours sincerely,

Trevor R Nunn

[1]Enfield Logo

Dear Sir/Madam,

Thank you for your enquiry, which we are currently dealing with.

[2]To update your question from our support site, click here.

Question Reference No090212-000008
Question: Internal review of Freedom of Information request - LGO
investigations.
Date Created: 12/02/2009 05.57 PM
Last Updated: 12/02/2009 05.57 PM
Status: Unresolved

Discussion Thread
Customer (Trevor R Nunn) 12/02/2009 05.57 PM
Dear Sir or Madam,

I have made a valid FOI request and you have responded. You do not
need any other information to comply so please stop asking for it.
In addition, Please pass this on to the person who conducts Freedom
of Information reviews.

I am writing to request an internal review of Enfield Council's
handling of my FOI request 'LGO investigations.'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
[3]http://www.whatdotheyknow.com/request/lg...

Yours sincerely,

Trevor R Nunn

-------------------------------------------------------------------
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published on the internet. Our privacy and copyright policies:
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References

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3. http://www.whatdotheyknow.com/request/lg...
4. http://www.whatdotheyknow.com/help/about...

[1]Enfield Logo

Dear Sir/Madam

Recently you contacted the London Borough of Enfield with a question.
Below is a summary of your question and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

[2]To update your question from our support site, click here.

Subject
Internal review of Freedom of Information request - LGO investigations.

Discussion Thread
Response (Enfield Council) 03/03/2009 12.21 PM
Dear Trevor R Nunn

RE: Internal review of Freedom of Information request - LGO
investigations.

Thank you for your email request reference number 090212-000008

Please find enclose link to were you can obtain this info

[3]http://www.enfield.gov.uk/nav2/200025.asp

Yours sincerely

Customer Services Centre
Enfield Council

Question Reference No090212-000008
Subject : Democracy & Voting
Subject Level 2: Freedom of Information
Date Created: 12/02/2009 05.57 PM
Last Updated: 03/03/2009 12.21 PM
Status: Solved

References

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3. http://www.enfield.gov.uk/nav2/200025.asp

Dear Enfield Council,

The information I requested is NOT available on the link you provided. Please stop messing me about. Supply the information within the next 10 days or I will submit a complaint to the Information Commissioner.

Yours sincerely,

Trevor R Nunn

[1]Enfield Logo

Dear Sir/Madam,

Thank you for your enquiry, which we are currently dealing with.

[2]To update your question from our support site, click here.

Question Reference No090304-000005
Question: Re: Freedom of Information request - LGO investigations.
Date Created: 04/03/2009 05.13 PM
Last Updated: 04/03/2009 05.13 PM
Status: Unresolved

Discussion Thread
Customer (Trevor R Nunn) 04/03/2009 05.13 PM
Dear Enfield Council,

The information I requested is NOT available on the link you
provided. Please stop messing me about. Supply the information
within the next 10 days or I will submit a complaint to the
Information Commissioner.

Yours sincerely,

Trevor R Nunn

show quoted sections

[1]Enfield Logo

Dear Sir/Madam

Recently you contacted the London Borough of Enfield with a question.
Below is a summary of your question and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

[2]To update your question from our support site, click here.

Subject
Re: Freedom of Information request - LGO investigations.

Discussion Thread
Response (Enfield Council) 05/03/2009 01.40 PM
Dear Trevor R Nunn

RE: Re: Freedom of Information request - LGO investigations.

Thank you for your email request reference number 090304-000005

The information you require is enclosed on this link.

[3]http://www.enfield.gov.uk/nav2/200025.asp

Look under Annual Complaints Report

Yours sincerely

Customer Services Centre
Enfield Council

Question Reference No090304-000005
Subject : Democracy & Voting
Subject Level 2: Freedom of Information
Date Created: 04/03/2009 05.13 PM
Last Updated: 05/03/2009 01.40 PM
Status: Solved

References

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3. http://www.enfield.gov.uk/nav2/200025.asp

Dear Enfield Council,

The information I requested is NOT available on the link you provided under the heading provided. Therefore, I repeat my earlier message, please stop messing me about. Supply the information within the next 10 days or I will submit a complaint to the Information Commissioner.

Yours sincerely,

Trevor R Nunn

Yours sincerely,

Trevor R Nunn

[1]Enfield Logo

Dear Sir/Madam,

Thank you for your enquiry, which we are currently dealing with.

[2]To update your question from our support site, click here.

Question Reference No090305-000000
Question: Re: Freedom of Information request - LGO investigations.
Date Created: 05/03/2009 02.27 PM
Last Updated: 05/03/2009 02.27 PM
Status: Unresolved

Discussion Thread
Customer (Trevor R Nunn) 05/03/2009 02.27 PM
Dear Enfield Council,

The information I requested is NOT available on the link you
provided under the heading provided. Therefore, I repeat my earlier
message, please stop messing me about. Supply the information
within the next 10 days or I will submit a complaint to the
Information Commissioner.

Yours sincerely,

Trevor R Nunn

Yours sincerely,

Trevor R Nunn

show quoted sections

[1]Enfield Logo

Dear Sir/Madam

Recently you contacted the London Borough of Enfield with a question.
Below is a summary of your question and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

[2]To update your question from our support site, click here.

Subject
Re: Freedom of Information request - LGO investigations.

Discussion Thread
Response (Enfield Council) 05/03/2009 04.45 PM
Dear Trevor R Nunn

RE: : Freedom of Information request

Thank you for your email request reference number 090305-000000

I have provided you with the information that you have asked for. If you
are not satisfied please contact the Ombudsman direct at

Hilary Pook
Communications and Records Manager
Local Government Ombudsman Office
10th Floor
Millbank Tower
Millbank
London
SW1P 4QP

Telephone 020 7217 4620

email [3][email address]

Yours sincerely

Customer Services Centre
Enfield Council

Question Reference No090305-000000
Subject : Democracy & Voting
Subject Level 2: Statistics and Census Information
Date Created: 05/03/2009 02.27 PM
Last Updated: 05/03/2009 04.45 PM
Status: Solved

References

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3. mailto:[email address]

Dear Enfield Council,

I have already tried to obtain this information from the LGO rather than the councils. That's why I am asking all councils for the information. They don't have the same excemption that the LGO does. [Under the Local Government Act 1974 (section 32(2)), the Ombudsman is not permitted to disclose any information obtained in the course of, or for the purposes of, the investigation of a complaint, unless he or she considers it is necessary for the purposes of the investigation.] In addition if I am not satisfied with your response the ICO is the appropriate person to complain to not the LGO.

Complaint with the ICO. Failure to supply the information requested.

Yours sincerely,

Trevor R Nunn

[1]Enfield Logo

Dear Sir/Madam,

Thank you for your enquiry, which we are currently dealing with.

[2]To update your question from our support site, click here.

Question Reference No090306-000003
Question: Re: Freedom of Information request - LGO investigations.
Date Created: 06/03/2009 03.13 PM
Last Updated: 06/03/2009 03.13 PM
Status: Unresolved

Discussion Thread
Customer (Trevor R Nunn) 06/03/2009 03.13 PM
Dear Enfield Council,

I have already tried to obtain this information from the LGO rather
than the councils. That's why I am asking all councils for the
information. They don't have the same excemption that the LGO does.
[Under the Local Government Act 1974 (section 32(2)), the Ombudsman
is not permitted to disclose any information obtained in the course
of, or for the purposes of, the investigation of a complaint,
unless he or she considers it is necessary for the purposes of the
investigation.] In addition if I am not satisfied with your
response the ICO is the appropriate person to complain to not the
LGO.

Complaint with the ICO. Failure to supply the information
requested.

Yours sincerely,

Trevor R Nunn

show quoted sections

Enfield Council

Dear Mr Nunn,

I refer to your freedom of information request in relation to Ombudsman
reports.

I would like to apologise for the way in which your request was initially
handled. Clearly, you had submitted a valid request and should not have
been asked subsequently to put it in writing. As a result, I am reviewing
the procedures for receiving requests via the e mail address you used.

I can confirm that the information you have requested is not held within
the spreadsheet used to record Ombudsman cases, nor is there reference to
such cases in the Ombudsman's annual letter sent to the Council. It may be
possible however that recorded information is held within individual
Ombudsman reports following investigations during the last 5 years. This
may take some time to establish and possibly exceed the £450 threshold. I
will therefore write to you again within 10 working days with more
information.

John Austin
Assistant Director Corporate Governance
( 020 8379 4094

show quoted sections

Dear Mr Austin,

You Monitoring officer is obliged under the council constitution to bring matters like this to the attention of the council. Therefore, there is no need to search all the complaints records just ask the monitoring officer for their records. Assuming of course your monitoring officer has been doing their job correctly.

Yours sincerely,

Trevor R Nunn

Enfield Council

Dear Mr. Nunn,

I refer to your freedom of information request in relation to Ombudsman
reports and my subsequent email to you dated 3 April 2009.

I can confirm that the London Borough of Enfield do not hold any recorded
information of the description specified in your e-mail dated 9 January
2009. This is because there has not been any such reference or concern
from the Local Government Ombudsman to this Authority.

I apologise again for the fact that your request was not initially dealt
with as it should have been. I have subsequently amended our procedures.

John Austin
Assistant Director Corporate Governance
( 020 8379 4094

show quoted sections

Trevor R Nunn left an annotation ()

Just a pity it needed the ICO to force them to respond properly.

Trevor R Nunn left an annotation ()

I submitted this FOI request to every English Council. I have now collated the results and the full story can be read here

http://ombudsmanwatchers.org.uk/evidence...

Katerina Panagiotou left an annotation ()

A summary of this request of information is on its way.