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JJ Evans made this Rhyddid Gwybodaeth request to NHS England

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Roedd y cais yn llwyddiannus.

Dear NHS England,

Under FOIA, please provide:

A copy of the latest Service Level Agreement between NHS England the United Kingdom Haemophilia Centre Doctors’ Organisation

Yours faithfully,

JJ Evans

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A
MEMBER OF THE TEAM ALSO​​**

   

Thank you for your email.   

  

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries.  

   

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website  

 

If you are contacting us about new COVID-19 treatments, more information
is available on the [3]NHS website. 

  

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding.  

  

In the meantime, you may find the following information helpful.  

   

How can the Customer Contact Centre help me?  

  

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.  

  

We can also help with enquiries, concerns, or complaints about healthcare
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people with a range of rare and complex conditions.   

  

You may be able to find the answer you are looking for in our Frequently
Asked Questions:  

  

[4]https://www.england.nhs.uk/contact-us/ho...

  

You can find out how to feedback or make a complaint about an NHS service
here:  

  

[5]https://www.england.nhs.uk/contact-us/co...

 

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No. Our advisors are not clinically trained and are unable to provide
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For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

  

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
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There is more information about getting medical help on the [8]NHS
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All hospitals have a Patient Advice and Liaison Service (PALS):  

  

[9]https://www.nhs.uk/common-health-questio....
  

  

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:  

  

[10]https://www.nhs.uk/Service-Search/Clinic...

  

How do I report a change of name or address?  

You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.  

You should also advise your dentist or optician of a change of name or
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Where can I find further information about NHS England and NHS
Improvement?

  

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website: [11]https://www.england.nhs.uk/about/   

How do you use my information?

  

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [12]https://www.england.nhs.uk/contact-us/pr...

  

NHS England Customer Contact Centre  

 

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FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear JJ Evans,

Thank you for your communication dated 8 January 2022.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

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Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),

Over due, please respond.

Yours sincerely,

JJ Evans

Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),

Gone to ICO today

Yours sincerely,

JJ Evans

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

1 Atodiad

Freedom of Information Request (Our Ref: FOI-2201-1659751)

Dear Jason Evans,  

Thank you for your Freedom of Information (FOI) request dated 8 January
2021. Please accept our apologies for the delay in responding.

Your exact request was:

“Under FOIA, please provide:

A copy of the latest Service Level Agreement between NHS England the
United Kingdom Haemophilia Centre Doctors’ Organisation”

NHS England holds information in relation to your request.

Please see the attached Service Level Agreement. We are withholding some
personal data under section 40 of the FOI Act.

Section 40 – personal data

Section 40(2) states that requested information is exempt from disclosure
if the first or the second condition at section 40(3A)(a) of the FOI Act
is satisfied.

We are withholding the names of non-senior staff members and job titles on
the grounds that it amounts to personal data and the first condition under
section 40(3A)(a) is satisfied, namely that disclosure would amount to a
breach of the first data protection principle (personal data should be
processed lawfully, fairly and in a transparent manner). The individuals
concerned have a reasonable expectation that these particular items of
personal information would not be disclosed into the public domain.

Section 40 is an absolute exemption and consideration of the public
interest test in disclosure is not required.
                                                                             
Review Rights

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [1][NHS England request email]

Please quote the reference number FOI-2201-1659751 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:

[2]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]

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