Dear Department for Transport,
GWR have some shockingly lenient definitions of what constitutes "on time". Please provide the details of meetings and agreements where their punctuality KPIs were agreed.
In a recent FOI (F0016180) you stated that "Great Western Railway (GWR) do not currently operate a Delay Repay scheme. The DfT have asked a number of train operating companies for proposals, including GWR, to implement Delay Repay 15. This will be introduced if the proposals are affordable and represent value for
money for taxpayers."
I would also like you to provide the minutes of the meeting where it was agreed that they would not have to compensate passengers in this way, and why.
Dear Magnus Ponsonby-Talbot,
I am writing to acknowledge receipt of your request for information which
has been allocated reference number P0017027.
A response will be issued to you in due course.
Department for Transport
FOI Advice Team
Sedlescombe Road North
St Leonards on Sea
Dear Mr Ponsonby-Talbot
Please find a response to your Freedom of Information request.
[IMG] Paul Roberts
Correspondence Manager, Passenger Services
4/15, Great Minster House
33 Horseferry Road, London, SW1P 4DR
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