Language services costs

The request was partially successful.

Dear Derbyshire Police and Crime Commissioner,

Under FOI legislation, could you please provide me with financial
information relating to the:
• costs of interpreters
• costs of telephone interpreting
• costs of translation services
all of the above for the last 3 financial years, the current year and budget for next
year?

I would be grateful if you could provide information that includes:
• The annual cost of the services
• Breakdown of the top 10 most popular languages
• Spend per language service provider (LSP)
• When current contract LSP’s are due to end?
• Where appropriate volumes, i.e. no. of telephone interpreting minutes, words translated, no. of hours of interpreters.

Yours faithfully,

John

Freedom of Information Office,

John,

 

Thank you for your recent request which has been forwarded to the
Derbyshire Constabulary FOI team for response.  However, in line with our
responsibilities under Section 16 of the Freedom of Information Act 2000
(Acknowledging a Request and Providing Assistance) before I will accept
your application as valid I require your full name as specified under
Section 8(1)(b) of the Act.

 

Please be advised that no action will be taken pending such receipt.

Kevin Lea

Freedom of Information Officer

Derbyshire Constabulary, Police Headquarters, Butterley Hall, Ripley,
Derbyshire.  DE5 3LX

Tel: 101   Direct Dial: 01773 572776 

Email: [1][email address]

Web: [2]http://www.derbyshire.police.uk

 

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References

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Kelly, Elizabeth, 4817, Derbyshire Police and Crime Commissioner

1 Attachment

Dear Sir
 
Further to your request for Information under the Freedom of Information
Act, please find attached our letter in response.
 
Kind Regards
 
Liz Kelly
Meetings Officer
Office of the Police and Crime Commissioner for Derbyshire
Tel:  01773 733799 Internal:  7003799
Email:  [1][email address]
 

Web: [2]http://www.derbyshire-pcc.gov.uk

 
 
 
 

PLEASE NOTE: This e-mail message is intended solely for the person to whom
it is addressed and may contain information of a confidential or legally
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does not accept liability for any statement or opinion expressed. Please
be aware Derbyshire Constabulary monitors all internet e-mail activity and
content to maintain system performance and appropriate business usage.

 

WEBSITE: Join the policing family at Derbyshire Constabulary. We are
recruiting Special Constables. For more details visit
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WARNING: E-mail may be susceptible to data corruption, interception,
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delay.

 

References

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Dear Kelly, Elizabeth, 4817,

Sorry the inconvenience, my surname is Hancock.

Yours sincerely,

John Hancock

Kelly, Elizabeth, 4817,

Thank you for your email. I will be away from the office until Monday 24 December 2012. If your message is urgent please re-direct your email to [email address] (telephone 01773 733798) or to [email address] (telephone 01773 733771)

Freedom of Information Office,

Mr Hancock,

 

I write in connection with your request for information as shown below.

 

Under FOI legislation, could you please provide me with financial

information relating to the:

• costs of interpreters

• costs of telephone interpreting

• costs of translation services

all of the above for the last 3 financial years, the current year and
budget for next year?

 

I would be grateful if you could provide information that includes:

• The annual cost of the services

• Breakdown of the top 10 most popular languages

• Spend per language service provider (LSP)

• When current contract LSP’s are due to end?

• Where appropriate volumes, i.e. no. of telephone interpreting minutes,
words translated, no. of hours of interpreters.

 

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act). You should expect to receive a response
within the statutory timescale of 20 working days as defined by the Act,
subject to the information not being exempt or containing a reference to a
third party. In some circumstances Derbyshire Constabulary may be unable
to achieve this deadline. If this is likely you will be informed and given
a revised timescale at the earliest opportunity.

 

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you choose not to make payment then your request will remain
unanswered.

 

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

 

Should you have any further enquiries concerning this matter, please write
or contact the Freedom of Information Officer, on the telephone number
below quoting the reference number shown in the header of this e-mail.

 

Yours sincerely

Kevin Lea

Freedom of Information Officer

Derbyshire Constabulary, Police Headquarters, Butterley Hall, Ripley,
Derbyshire.  DE5 3LX

Tel: 101   Direct Dial: 01773 572776 

Email: [1][email address]

Web: [2]http://www.derbyshire.police.uk

 

PLEASE NOTE: This e-mail message is intended solely for the person to whom
it is addressed and may contain information of a confidential or legally
privileged nature which should not be disclosed. If you have received this
message in error, please notify the sender immediately and delete the
message and any attachments or copies. Any review, re-transmission,
dissemination or other use of, or taking action in reliance upon, this
message by persons or entities other than the intended recipient is
prohibited. Any views or opinions expressed in this e-mail are solely
those of the author and do not necessarily represent the views of
Derbyshire Constabulary or any other person and Derbyshire Constabulary
does not accept liability for any statement or opinion expressed. Please
be aware Derbyshire Constabulary monitors all internet e-mail activity and
content to maintain system performance and appropriate business usage.

 

WEBSITE: Join the policing family at Derbyshire Constabulary. We are
recruiting Special Constables. For more details visit
http://www.derbyshire.police.uk

 

WARNING: E-mail may be susceptible to data corruption, interception,
viruses, unauthorised amendments and unforeseen delays. All e-mail has
been scanned for viruses, but Derbyshire Constabulary cannot accept
liability for any loss or damage incurred as a result of virus infection
or any other data corruption, interception, unauthorised amendment or
delay.

 

References

Visible links
1. blocked::mailto:[email address]
mailto:[email address]
2. blocked::http://www.derbyshire.police.uk/
http://www.derbyshire.police.uk/
http://www.derbyshire.police.uk/

Freedom of Information Office,

Mr Humphreys

 

I refer to your recent FOI request concerning the above.  I am in the
process of collating the information in order to prepare a response but
have some issues that I wish to discuss with you in order to fulfil the
Constabulary’s requirements under Section 16, Providing Assistance, of the
Freedom of Information Act.  Would you be happy to contact me on the
number shown below in order that we can discuss please?

Kevin Lea

Freedom of Information Officer

Derbyshire Constabulary, Police Headquarters, Butterley Hall, Ripley,
Derbyshire.  DE5 3LX

Tel: 101   Direct Dial: 01773 572776 

Email: [1][email address]

Web: [2]http://www.derbyshire.police.uk

 

PLEASE NOTE: This e-mail message is intended solely for the person to whom
it is addressed and may contain information of a confidential or legally
privileged nature which should not be disclosed. If you have received this
message in error, please notify the sender immediately and delete the
message and any attachments or copies. Any review, re-transmission,
dissemination or other use of, or taking action in reliance upon, this
message by persons or entities other than the intended recipient is
prohibited. Any views or opinions expressed in this e-mail are solely
those of the author and do not necessarily represent the views of
Derbyshire Constabulary or any other person and Derbyshire Constabulary
does not accept liability for any statement or opinion expressed. Please
be aware Derbyshire Constabulary monitors all internet e-mail activity and
content to maintain system performance and appropriate business usage.

 

WEBSITE: Join the policing family at Derbyshire Constabulary. We are
recruiting Special Constables. For more details visit
http://www.derbyshire.police.uk

 

WARNING: E-mail may be susceptible to data corruption, interception,
viruses, unauthorised amendments and unforeseen delays. All e-mail has
been scanned for viruses, but Derbyshire Constabulary cannot accept
liability for any loss or damage incurred as a result of virus infection
or any other data corruption, interception, unauthorised amendment or
delay.

 

References

Visible links
1. blocked::mailto:[email address]
mailto:[email address]
2. blocked::http://www.derbyshire.police.uk/
http://www.derbyshire.police.uk/
http://www.derbyshire.police.uk/

Freedom of Information Office,

Mr Hancock,

 

Please accept my sincere apologies for the error in my previous email. 

 

Kevin Lea

Freedom of Information Officer

Derbyshire Constabulary, Police Headquarters, Butterley Hall, Ripley,
Derbyshire.  DE5 3LX

Tel: 101   Direct Dial: 01773 572776 

Email: [1][email address]

Web: [2]http://www.derbyshire.police.uk

 

PLEASE NOTE: This e-mail message is intended solely for the person to whom
it is addressed and may contain information of a confidential or legally
privileged nature which should not be disclosed. If you have received this
message in error, please notify the sender immediately and delete the
message and any attachments or copies. Any review, re-transmission,
dissemination or other use of, or taking action in reliance upon, this
message by persons or entities other than the intended recipient is
prohibited. Any views or opinions expressed in this e-mail are solely
those of the author and do not necessarily represent the views of
Derbyshire Constabulary or any other person and Derbyshire Constabulary
does not accept liability for any statement or opinion expressed. Please
be aware Derbyshire Constabulary monitors all internet e-mail activity and
content to maintain system performance and appropriate business usage.

 

WEBSITE: Join the policing family at Derbyshire Constabulary. We are
recruiting Special Constables. For more details visit
http://www.derbyshire.police.uk

 

WARNING: E-mail may be susceptible to data corruption, interception,
viruses, unauthorised amendments and unforeseen delays. All e-mail has
been scanned for viruses, but Derbyshire Constabulary cannot accept
liability for any loss or damage incurred as a result of virus infection
or any other data corruption, interception, unauthorised amendment or
delay.

 

References

Visible links
1. blocked::mailto:[email address]
mailto:[email address]
2. blocked::http://www.derbyshire.police.uk/
http://www.derbyshire.police.uk/
http://www.derbyshire.police.uk/

Freedom of Information Office,

2 Attachments

Mr Hancock,

Thank you for making a Freedom of Information request to the Derbyshire Constabulary.

Please find attached our response to your request.

Yours sincerely,

Kevin Lea

Freedom of Information Officer

Derbyshire Constabulary, Police Headquarters, Butterley Hall, Ripley, Derbyshire. DE5 3LX

Tel: 101 Direct Dial: 01773 572776

Email: [email address]

Web: http://www.derbyshire.police.uk


PLEASE NOTE: This e-mail message is intended solely for the person to whom it is addressed and may contain information of a confidential or legally privileged nature which should not be disclosed. If you have received this message in error, please notify the sender immediately and delete the message and any attachments or copies. Any review, re-transmission, dissemination or other use of, or taking action in reliance upon, this message by persons or entities other than the intended recipient is prohibited. Any views or opinions expressed in this e-mail are solely those of the author and do not necessarily represent the views of Derbyshire Constabulary or any other person and Derbyshire Constabulary does not accept liability for any statement or opinion expressed. Please be aware Derbyshire Constabulary monitors all internet e-mail activity and content to maintain system performance and appropriate business usage.

WEBSITE: Join the policing family at Derbyshire Constabulary. We are recruiting Special Constables. For more details visit http://www.derbyshire.police.uk

WARNING: E-mail may be susceptible to data corruption, interception, viruses, unauthorised amendments and unforeseen delays. All e-mail has been scanned for viruses, but Derbyshire Constabulary cannot accept liability for any loss or damage incurred as a result of virus infection or any other data corruption, interception, unauthorised amendment or delay.