Laminate flooring

Mr Akhtar made this Rhyddid Gwybodaeth request to Network Homes
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn rhannol lwyddiannus.

Dear Network Housing Group,

Under the Environmental Information Regulations (and in the context of nuisance covered by The Environmental Health Act 1990), please provide the following information:

1) Does the trust have a policy for the prevention of noise nuisance by its lease holders and/or tenants for the prevention of noise nuisance emanating from laminate flooring?

2) Does the trust have a policy of requiring permission to be sought for the installation of laminate flooring (thereby minimizing the effects) and if so when was this introduced?

3) For the last full year (calendar or fiscal) please provide (i) the number of times permission was sought, (ii) the number of times it was granted and (iii) were any conditions attached to permissions for the installation to reduce the likelihood of a
nuisance being created?

4) Does the Trust have a policy of retrospective permissions for laminate flooring for the same last full year and if so how many times was it sought and of those how many times was it granted?

5) Please provide for the same last full year (calendar or fiscal) the number of complaints received for nuisance arising from laminate flooring?

6) Please confirm for the same period the number of times action was taken over nuisance complaints from laminate flooring informally (i.e. remove flooring, etc)?

7) Please confirm for the same period the number of times formal action has been taken?

8) Please provide a copy of policies relating to noise nuisance emanating from laminate flooring including internal guidance to those members of staff with the powers to deal with this aspect.

I look forward to receiving the information requested but should you require clarification on any points or if I can help in anyway, please do not hesitate to contact me.

Yours faithfully,

Mr Akhtar

Dear Network Housing Group,

Apologies my request for information should read Environmental Protection Act 1990 and not Environmental Health Act 1990.

Yours faithfully,

Mr Akhtar

Dear Network Housing Group,

It appears that my request for information under the EIR has not been answered.

Please treat this email as a request for an internal review in the handling of that request.

Yours faithfully,

Mr Akhtar

Network Stadium,

Dear Mr Akhtar

Thank you for your email

Apologies nobody has gotten back to you in regards to your request

Your enquiry has now been forwarded to Richard Regar who is the Company Secretary who will respond to you directly

Kind Regards

Customer Service

dangos adrannau a ddyfynnir

Richard Reger,

Dear Mr Akhtar

 

Thank you for your request for detailed information under the EIR.

 

The Information Commissioner’s Office reviewed Network’s status in 2011
and decided that Network does not fall under the definition of a public
body for the purposes of the EIR.

 

If you are affected by noise from a flat owned or managed by Network
Stadium, please contact our Customer Service Centre on  0300 373 3000. 

 

Yours sincerely

 

Please consider the environment before printing this email or its
attachments

Richard Reger
Group Company Secretary
Network Housing Group Limited
Olympic Office Centre
8 Fulton Road, Wembley HA9 0NU
Tel: 020 8782 4323
[1]Email: [email address]
[2]www.networkhg.org.uk

dangos adrannau a ddyfynnir

References

Visible links
1. mailto:[email address]
2. http://www.networkhg.org.uk/

Gadawodd Raphael Clifford anodiad ()

You need to find the specific housing association within the Network Housing Group and make the EIR request to them directly. The six housing associations are listed at http://www.networkhg.org.uk/ . You can make separate requests to all of them.

Richard Reger,

Dear Mr Akhtar,

 

Following my previous email, I have managed to find some information for
you in order to give a partial response to your question, but as stated in
my previous reply, Network does not fall under the definition of a public
body for the purposes of the EIR.

 

1) Does the trust have a policy for the prevention of noise nuisance by
its lease holders and/or tenants for the prevention of noise nuisance
emanating from laminate flooring?

Our Tenancy Agreements and Leases contain clauses that require the
resident not to cause or permit nuisance or annoyance.

 

Most leases and tenancy agreements make the resident responsible for
suitable floor covering.  Also, residents of rented properties sign an
Anti Social Behaviour statement when they are signed up to their tenancy
and this states that they are not allowed to install laminate flooring.

 

2) Does the trust have a policy of requiring permission to be sought for
the installation of laminate flooring (thereby minimizing the effects) and
if so when was this introduced?

See answer to 1) above.  We only grant permission if the tenant has a
medical condition and with the requirement that the flooring must be well
insulated.

 

3) For the last full year (calendar or fiscal) please provide (i) the
number of times permission was sought, (ii) the number of times it was
granted and (iii) were any conditions attached to permissions for the
installation to reduce the likelihood of a nuisance being created?

This information is not collated. 

 

4) Does the Trust have a policy of retrospective permissions for laminate
flooring for the same last full year and if so how many times was it
sought and of those how many times was it granted?

No such policy.

 

5) Please provide for the same last full year (calendar or fiscal) the
number of complaints received for nuisance arising from laminate flooring?

Not separately recorded.

 

6) Please confirm for the same period the number of times action was taken
over nuisance complaints from laminate flooring informally (i.e. remove
flooring, etc)?

For general rented tenancies, we record noise nuisance but do not
categorise it according to cause.  We are not aware of any cases where
tenants have been asked to remove laminate flooring.  We know of two cases
where we have asked resident to put down carpet or rugs.  We carpeted in
one property because of noise nuisance.

 

7) Please confirm for the same period the number of times formal action
has been taken?

None.

 

8) Please provide a copy of policies relating to noise nuisance emanating
from laminate flooring including internal guidance to those members of
staff with the powers to deal with this aspect.

We have an antisocial behaviour statement for general needs tenancies,
mentioned above, along with clauses in tenancy agreements and leases.

 

Yours sincerely

 

Richard Reger

 

 

 

 

Please consider the environment before printing this email or its
attachments

Richard Reger
Group Company Secretary
Network Housing Group Limited
Olympic Office Centre
8 Fulton Road, Wembley HA9 0NU
Tel: 020 8782 4323
[1]Email: [email address]
[2]www.networkhg.org.uk

From: Richard Reger
Sent: 04 March 2013 11:30
To: '[FOI #146438 email]'
Subject: Response re query under EIR

 

Dear Mr Akhtar

 

Thank you for your request for detailed information under the EIR.

 

The Information Commissioner’s Office reviewed Network’s status in 2011
and decided that Network does not fall under the definition of a public
body for the purposes of the EIR.

 

If you are affected by noise from a flat owned or managed by Network
Stadium, please contact our Customer Service Centre on  0300 373 3000. 

 

Yours sincerely

dangos adrannau a ddyfynnir

References

Visible links
1. mailto:[email address]
2. http://www.networkhg.org.uk/

Dear Mr Reger,

Thank you for both of your replies.

Yours sincerely,

Mr Akhtar