Dear Mr. Madder,

I am writing to acknowledge receipt of your Freedom of Information
request.

We will respond within the next twenty working days.

Kind regards,

Matt Short

For and on behalf of East Coast Main Line Company Limited

________________________________________
From: I Madder [[FOI #97109 email]]
Sent: 14 December 2011 19:16
To: Enquiries
Subject: Freedom of Information request - KGX Gateline Risk Assessments
and SOPs

     Dear Sirs

     I wish to request the following information under the terms of the
     Freedom of Information Act 2000 'The Act'.

     In order to assist you with this request, I am outlining my query
     as specifically as possible. As you will understand, this may not
     be a definitive list of relevant information.

     You maybe aware the act provides a duty on yourselves to assist
     requesters.

     Recently I have been travelling through Kings Cross Mainline
     station [KGX] and have seen some overcrowding taking place, and
     also have seen the Automated Ticket Gates [ATGs] not being manned,
     but still in operation.

     I am therefore requesting the following information:

     1. Copies of all of the Standard Operating Procedures [SOPs] for
     the Operation of ATGs on East Coast stations, and for East Coast
     Managed ATGs.
     1.1 This information should relate mainly to KGX in the first
     instance, but other stations policies are also requested, eg
     YRK/NCL/GRA/DAR
     1.2 Copies of any relevant Railway Group Standards which apply to
     the safe operation of ATGs.
     1.3 Copies of any training documents which staff are given or shown
     before using the East Coast managed ATGs.

     2.1 The minimum staffing level of the ATGs at KGX mainline station
     when the ATG's are in operation.
     2.2 and when the ATG's are not in operation.
     2.3 and what happens when the levels mentioned in 2.1 and 2.2 are
     not met.
     2.4 How are suitably trained ATG staff able to be identified?
     2.4.1 And do staff have to show this ID on demand to any member of
     the public or Health & Safety official?
     2.5 The hours of operation of the ATGs at KGX mainline, Mon-Fri,
     Sat & Sun.

     3. At what point must the gates be left in the 'open' position, in
     relation to KGX mainline.

     4. Copies of any risk assessments for the ATG's at KGX mainline.
     (Before you refuse this you may wish to review this response from
     TfL
     (http://www.whatdotheyknow.com/request/no...))
     where they released the Risk Assessments in full.

     5. What must happen when a person (such as myself) or persons get
     stuck in an ATG.
     5.1 What would the penalty to me be, if I pressed the Emergency
     plunger [EMO] when I witness someone stuck in the paddles of the
     ATG's.

     6. How do I contact ATG staff at KGX when there are no staff
     clearly present.

     7. The official opening times for KGX NR station: Mon-Fri,
     Sat, Sun.

     8. The First East Coast Train Arrival at KGX on Mon-Fri, Sat, Sun.

     9. The Last East Coast Train Departure from KGX on Mon-Fri, Sat,
     Sun.

     Yours faithfully,

     Mr I Madder

     -------------------------------------------------------------------

     Please use this email address for all replies to this request:
     [FOI #97109 email]

     Is [East Coast request email] the wrong address for
     Freedom of Information requests to East Coast Main Line Company
     Limited? If so, please contact us using this form:

     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     http://www.whatdotheyknow.com/help/offic...

     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.

     -------------------------------------------------------------------

Dear Mr. Madder,

Please find attached our response to your request.

Due to the size of the files involved, the various attachments are
separated over 5 separate responses.

The covering letter is within Win Zip file 1 of 5.

Kind regards,

East Coast Main Line Company Limited

File 2 of 5

File 4 of 5

File 5 of 5

Dear I Madder,

We are writing to acknowledge receipt of your internal review request.

The response we issued you concerning automatic ticket gates on the 17th
January 2011 will now be subject to our internal review procedure.

The findings of the review will be communicated to you and we expect this
process to take no more than 20 working days from receipt of your review
request.

Kind regards,

East Coast Main Line Company Limited

________________________________________
From: I Madder [[FOI #97109 email]]
Sent: 17 January 2012 17:19
To: Enquiries
Subject: Internal review of Freedom of Information request - KGX Gateline
Risk Assessments and SOPs

     Dear East Coast Main Line Company Limited,

     Please pass this on to the person who conducts Freedom of
     Information reviews.

     I am writing to request an internal review of East Coast Main Line
     Company Limited's handling of my FOI request 'KGX Gateline Risk
     Assessments and SOPs'.

     1. I note you have decided to withhold a lot of information on some
     exemptions, mainly related to fare evasion and revenue collection.
     I wish to dispute this, if someone is determined to not pay a fare,
     withholding information is not going to stop them.

     2. You have also failed To provide me with the named person who
     answered my request, instead there is illegible scrawl for a
     signature.

     2.1 And you have failed to state where you have redacted
     information instead just placing XXXXX or leaving the page blank.

     3 On page two of Appendix VIII you have omitted the names of the
     senior managers despite your letter saying you have only omitted
     people who are not senior managers or directors.

     4 In Appendix XXIX you have failed to disclose the "Security
     Principles" yet have released them in previous documents, is this
     an oversight?

     In the case of 1 above I require a Internal Review.

     In the case of 2.2 I do not require the documents to be re-issued
     as after having worked it out, I can guess the blank spaces are
     redactions. You may wish to bear this in mind for future redacted
     FOIs.
     In the Case of 2 and 3 I wish for these names to be released as if
     they are senior managers or directors then based on your cover
     letter they should be released. Furthermore you have released
     details of some payroll officers/managers who clearly seem to be
     low-level managers but redacted others who seem to be higher level
     managers such as HR Business Partners. Please clarify this.

     In the case of 4 I require this to be released to me.

     A full history of my FOI request and all correspondence is
     available on the Internet at this address:
    
http://www.whatdotheyknow.com/request/kg...

     Yours faithfully,

     I Madder

     -------------------------------------------------------------------
     Please use this email address for all replies to this request:
     [FOI #97109 email]

     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     http://www.whatdotheyknow.com/help/offic...

     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.

     -------------------------------------------------------------------

Dear I Madder,

Further to our last response, dated 16 January 2012, please find attached
letter concerning the two documents that were not released due to East
Coast awaiting approval from the document authors.

Kind regards,

East Coast Main Line Company Limited

________________________________________
From: I Madder [[FOI #97109 email]]
Sent: 14 December 2011 19:16
To: Enquiries
Subject: Freedom of Information request - KGX Gateline Risk Assessments
and SOPs

     Dear Sirs

     I wish to request the following information under the terms of the
     Freedom of Information Act 2000 'The Act'.

     In order to assist you with this request, I am outlining my query
     as specifically as possible. As you will understand, this may not
     be a definitive list of relevant information.

     You maybe aware the act provides a duty on yourselves to assist
     requesters.

     Recently I have been travelling through Kings Cross Mainline
     station [KGX] and have seen some overcrowding taking place, and
     also have seen the Automated Ticket Gates [ATGs] not being manned,
     but still in operation.

     I am therefore requesting the following information:

     1. Copies of all of the Standard Operating Procedures [SOPs] for
     the Operation of ATGs on East Coast stations, and for East Coast
     Managed ATGs.
     1.1 This information should relate mainly to KGX in the first
     instance, but other stations policies are also requested, eg
     YRK/NCL/GRA/DAR
     1.2 Copies of any relevant Railway Group Standards which apply to
     the safe operation of ATGs.
     1.3 Copies of any training documents which staff are given or shown
     before using the East Coast managed ATGs.

     2.1 The minimum staffing level of the ATGs at KGX mainline station
     when the ATG's are in operation.
     2.2 and when the ATG's are not in operation.
     2.3 and what happens when the levels mentioned in 2.1 and 2.2 are
     not met.
     2.4 How are suitably trained ATG staff able to be identified?
     2.4.1 And do staff have to show this ID on demand to any member of
     the public or Health & Safety official?
     2.5 The hours of operation of the ATGs at KGX mainline, Mon-Fri,
     Sat & Sun.

     3. At what point must the gates be left in the 'open' position, in
     relation to KGX mainline.

     4. Copies of any risk assessments for the ATG's at KGX mainline.
     (Before you refuse this you may wish to review this response from
     TfL
     (http://www.whatdotheyknow.com/request/no...))
     where they released the Risk Assessments in full.

     5. What must happen when a person (such as myself) or persons get
     stuck in an ATG.
     5.1 What would the penalty to me be, if I pressed the Emergency
     plunger [EMO] when I witness someone stuck in the paddles of the
     ATG's.

     6. How do I contact ATG staff at KGX when there are no staff
     clearly present.

     7. The official opening times for KGX NR station: Mon-Fri,
     Sat, Sun.

     8. The First East Coast Train Arrival at KGX on Mon-Fri, Sat, Sun.

     9. The Last East Coast Train Departure from KGX on Mon-Fri, Sat,
     Sun.

     Yours faithfully,

     Mr I Madder

     -------------------------------------------------------------------

     Please use this email address for all replies to this request:
     [FOI #97109 email]

     Is [East Coast request email] the wrong address for
     Freedom of Information requests to East Coast Main Line Company
     Limited? If so, please contact us using this form:

     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     http://www.whatdotheyknow.com/help/offic...

     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.

     -------------------------------------------------------------------

Dear I Madder,

Please find attached the response to your internal review request.

Kind regards,

Enquiries
________________________________________
From: I Madder [[FOI #97109 email]]
Sent: 17 January 2012 17:19
To: Enquiries
Subject: Internal review of Freedom of Information request - KGX Gateline
Risk Assessments and SOPs

     Dear East Coast Main Line Company Limited,

     Please pass this on to the person who conducts Freedom of
     Information reviews.

     I am writing to request an internal review of East Coast Main Line
     Company Limited's handling of my FOI request 'KGX Gateline Risk
     Assessments and SOPs'.

     1. I note you have decided to withhold a lot of information on some
     exemptions, mainly related to fare evasion and revenue collection.
     I wish to dispute this, if someone is determined to not pay a fare,
     withholding information is not going to stop them.

     2. You have also failed To provide me with the named person who
     answered my request, instead there is illegible scrawl for a
     signature.

     2.1 And you have failed to state where you have redacted
     information instead just placing XXXXX or leaving the page blank.

     3 On page two of Appendix VIII you have omitted the names of the
     senior managers despite your letter saying you have only omitted
     people who are not senior managers or directors.

     4 In Appendix XXIX you have failed to disclose the "Security
     Principles" yet have released them in previous documents, is this
     an oversight?

     In the case of 1 above I require a Internal Review.

     In the case of 2.2 I do not require the documents to be re-issued
     as after having worked it out, I can guess the blank spaces are
     redactions. You may wish to bear this in mind for future redacted
     FOIs.
     In the Case of 2 and 3 I wish for these names to be released as if
     they are senior managers or directors then based on your cover
     letter they should be released. Furthermore you have released
     details of some payroll officers/managers who clearly seem to be
     low-level managers but redacted others who seem to be higher level
     managers such as HR Business Partners. Please clarify this.

     In the case of 4 I require this to be released to me.

     A full history of my FOI request and all correspondence is
     available on the Internet at this address:
    
http://www.whatdotheyknow.com/request/kg...

     Yours faithfully,

     I Madder

     -------------------------------------------------------------------
     Please use this email address for all replies to this request:
     [FOI #97109 email]

     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     http://www.whatdotheyknow.com/help/offic...

     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.

     -------------------------------------------------------------------

Dear I Madder,

Following advice from the 'What do they know' team, and as referred in the
internal review response, please find attached a revised 'File 3 of 5'
from the original response (17 Janaury 2012).

This revision removes the names of the clerical level members of staff
that were mistakenly left in Appendix XIII.

This information is exempt from disclosure under Section 40 of the Freedom
of Information Act (2000).

For clarity, all other documents within this replacement file are as they
were in the original disclosure.

Kind regards,

East Coast Main Line Company
________________________________________
From: I Madder [[FOI #97109 email]]
Sent: 14 December 2011 19:16
To: Enquiries
Subject: Freedom of Information request - KGX Gateline Risk Assessments
and SOPs

     Dear Sirs

     I wish to request the following information under the terms of the
     Freedom of Information Act 2000 'The Act'.

     In order to assist you with this request, I am outlining my query
     as specifically as possible. As you will understand, this may not
     be a definitive list of relevant information.

     You maybe aware the act provides a duty on yourselves to assist
     requesters.

     Recently I have been travelling through Kings Cross Mainline
     station [KGX] and have seen some overcrowding taking place, and
     also have seen the Automated Ticket Gates [ATGs] not being manned,
     but still in operation.

     I am therefore requesting the following information:

     1. Copies of all of the Standard Operating Procedures [SOPs] for
     the Operation of ATGs on East Coast stations, and for East Coast
     Managed ATGs.
     1.1 This information should relate mainly to KGX in the first
     instance, but other stations policies are also requested, eg
     YRK/NCL/GRA/DAR
     1.2 Copies of any relevant Railway Group Standards which apply to
     the safe operation of ATGs.
     1.3 Copies of any training documents which staff are given or shown
     before using the East Coast managed ATGs.

     2.1 The minimum staffing level of the ATGs at KGX mainline station
     when the ATG's are in operation.
     2.2 and when the ATG's are not in operation.
     2.3 and what happens when the levels mentioned in 2.1 and 2.2 are
     not met.
     2.4 How are suitably trained ATG staff able to be identified?
     2.4.1 And do staff have to show this ID on demand to any member of
     the public or Health & Safety official?
     2.5 The hours of operation of the ATGs at KGX mainline, Mon-Fri,
     Sat & Sun.

     3. At what point must the gates be left in the 'open' position, in
     relation to KGX mainline.

     4. Copies of any risk assessments for the ATG's at KGX mainline.
     (Before you refuse this you may wish to review this response from
     TfL
     (http://www.whatdotheyknow.com/request/no...))
     where they released the Risk Assessments in full.

     5. What must happen when a person (such as myself) or persons get
     stuck in an ATG.
     5.1 What would the penalty to me be, if I pressed the Emergency
     plunger [EMO] when I witness someone stuck in the paddles of the
     ATG's.

     6. How do I contact ATG staff at KGX when there are no staff
     clearly present.

     7. The official opening times for KGX NR station: Mon-Fri,
     Sat, Sun.

     8. The First East Coast Train Arrival at KGX on Mon-Fri, Sat, Sun.

     9. The Last East Coast Train Departure from KGX on Mon-Fri, Sat,
     Sun.

     Yours faithfully,

     Mr I Madder

     -------------------------------------------------------------------

     Please use this email address for all replies to this request:
     [FOI #97109 email]

     Is [East Coast request email] the wrong address for
     Freedom of Information requests to East Coast Main Line Company
     Limited? If so, please contact us using this form:

     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     http://www.whatdotheyknow.com/help/offic...

     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.

     -------------------------------------------------------------------