Jenny Willott Consumer Minister role in upholding consumer laws in BIS contract with TrustMark

William Kidd made this Rhyddid Gwybodaeth request to Department for Business, Innovation and Skills

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Department for Business, Innovation and Skills fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Department for Business, Innovation and Skills,

On 22 July 2014 Barry Blackwell of BIS denied TrustMark (TM) must comply with consumer laws. Under a FOI request made on this site a copy of the contract BIS have with TM was obtained. In that contract it was clearly stated TM must uphold consumer laws such as Supply of Goods and Services Acts and Consumer Protection Regulations.

In a potential Crichel Down ministerial responsibility matter where minsters may have to resign please can Barry Blackwell supply what information BIS holds that Jenny Willott Consumer Minister has been informed of possible consumer law breaches.

BIS have been put on notice that products used by TM scheme members may fail to comply with that consumer law. British Board of Agrement (BBA) alerted Property Care Association (PCA) a TM scheme operator in Oct 2013 that products it had allegedly tested would fail to comply with fit for purpose requirements in most situations where those products are used.

The PCA CEO, Steve Hodgson, ( now a director of TM), thus wrote to BBA and said that information must be kept from its contractor members and the public.

BBA admitted on its' web site in April 2014 it had never had a test for the products since they were introduced in 1999. Since 1999, if £25m per month of treatments were undertaken with defective products then some £4.8 Billion of ineffective treatments may have been installed.

Yet TM continue to endorse PCA, Mr. Hodgson and his manufacturers' members' products who seeks to prevent contractor TM scheme members and the public using those services from knowing about the issues concerning those products.

Therefore please can BIS supply copies of E mails, telephone conversation summaries, copy letters and any other information it may hold in demonstrating it ensures its' contract with TM is being upheld.

BIS Barry Blackwell stated that an opinion from BBA that the products work was acceptable to him and BIS. An opinion supported by BBA statements that the products do not work when the same organisation states the products have never been tested in the first place cannot be adequate to satisfy fit for purpose advertised by BBA on its web site and in its Certificates.

As BIS was put on notice in June 2014 regarding BBA products please can BIS supply information it has in investigating products used by TM scheme operators are fit for purpose and information on what steps it has taken to investigate the issue of Certificates by BBA over a 16 year period when BBA itself admit it has no test yet has received substantial revenue from the award of such potentially none consumer law compliant and therefore meaningless certificates.

Yours faithfully,

William Kidd

correspondence@ecase-bis.fcos.gsi.gov.uk on behalf of FOI Requests,

BIS ref: FOI2015/07328

Dear Mr Kidd

Thank you for your request for information which was received on 5th
April. Your request has been passed on to the appropriate official at the
Department for Business, Innovation and Skills (BIS) to deal with.

Your request is being considered under the terms of the Freedom of
Information Act 2000 and we will reply at the latest by 5th May.

If you have any queries about this email, please contact the Information
Rights Unit at BIS. Please remember to quote the reference number above in
any future communications.

Kind regards,

Information Rights Unit

Information Rights Unit | Department for Business, Innovation & Skills | 1
Victoria Street, London, SW1H 0ET | www.gov.uk/bis |
[email address] |

The Department for Business, Innovation and Skills (BIS) is making a
difference by supporting sustained growth and higher skills across the
economy. BIS: working together for growth

FOI Requests, Department for Business, Innovation and Skills

1 Atodiad

Dear Mr Kidd,

Please find attached our response to your request for information - Our Ref: FOI2015/07328.

Regards,

Information Rights Unit

Department for Business, Innovation & Skills | Orchard 1, 6th Floor, 1 Victoria Street, London, SW1H OET | www.bis.gov.uk

The Department for Business, Innovation and Skills (BIS) is making a difference by supporting sustained growth and higher skills across the economy. BIS: working together for growth

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