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Dear Mr Wells,
Thank you for your email and lovely to hear from you again. 
Could you advise if you are looking for anything specific? I will start
the search tomorrow however given the scope of your request it may be
helpful to narrow it slightly
Many thanks
Abigail 
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--------------------------------------------------------------------------

From: Hugh Wells <[FOI #732879 email]>
Sent: Tuesday, March 2, 2021 7:59:00 PM
To: FOI <[email address]>
Subject: Freedom of Information request - Hugh Wells
 
Dear London North Eastern Railway Limited,

Please could you provide any documentation or communication you hold
regarding:
- ITSO Transit Hub
- ITSO on Mobile
- Yotra

Yours faithfully,

Hugh Wells

-------------------------------------------------------------------

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Thank you for contacting the LNER FOI Mailbox.

The Freedom of Information (FOI) Act 2000 provides public access to
recorded information held by the organisation.

If you have submitted a valid FOI request, we will aim to provide the
information requested within 20 working days as specified under the FOI
Act.

General LNER enquiries should be directed to: [1][email address]

If you are requesting Azuma Announcements or historic diagrams, you can
find them at
[2]https://www.whatdotheyknow.com/request/d...

This message has been scanned for malware by Proofpoint Protection Server.

dangos adrannau a ddyfynnir

Hi Hugh,
Well, your request is on a topic that’s new to me so it peaked my
interest! 
I will return
Thank you
Abigail 
Get [1]Outlook for iOS

--------------------------------------------------------------------------

From: Hugh Wells <[FOI #732879 email]>
Sent: Tuesday, March 2, 2021 8:18:35 PM
To: FOI <[email address]>
Subject: Re: Freedom of Information request - Hugh Wells
 
Hi Abigail,

Thank you for possibly the quickest reply to an FOI ever!

> Could you advise if you are looking for anything specific? I will start

the search tomorrow however given the scope of your request it may be

helpful to narrow it slightly

Of course - the three phrases are all names for a specific part of the
ITSO ticketing system related to ITSO mobile ticketing. I'm looking for
any documentation LNER may have around implementing ITSO Transit Hub (or
synonyms of), or communications with ITSO/Yotra around  ITSO Transit Hub
(or synonyms of).

Hopefully you'll be able to easily exclude anything relating strictly to
ITSO itself (ie. not the mobile ticketing part which I'm interested in),
but if not I can think again as you may end up with a lot of material.

Best,

Hugh

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Thank you for contacting the LNER FOI Mailbox.

The Freedom of Information (FOI) Act 2000 provides public access to
recorded information held by the organisation.

If you have submitted a valid FOI request, we will aim to provide the
information requested within 20 working days as specified under the FOI
Act.

General LNER enquiries should be directed to: [1][email address]

If you are requesting Azuma Announcements or historic diagrams, you can
find them at
[2]https://www.whatdotheyknow.com/request/d...

This message has been scanned for malware by Proofpoint Protection Server.

dangos adrannau a ddyfynnir

Dear Mr Wells

Apologies, I responded on the 10th however cannot see that it has ever landed at WDTK

I've attached the response again

Kind regards

Abigail

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