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ITSM enquiry

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Please could you provide details of the following:

If there is more than one solution, please provide details for each

1.
What is your current end point patching solution? e.g. SCCM/WSUS/Solarwinds/ManageEngine etc(appreciate you may not divulge this for Cyber security reasons)

Is it cloud / on-premise / hybrid?

What is your current end point patching solution contract start date and end date?

Did you complete a competitive process for the procurement of this?

Will you complete a competitive process for the procurement of a new solution?
If so, which framework?
If not, what are the reasons?

What is the cost of the existing solution?
What budgets are in place for future solutions

2.
What is your current IT service desk solution? e.g. ServiceNOW, ZenDesk etc

Is it cloud / on-premise / hybrid?

What is your current IT service desk solution contract start date and end date?

Did you complete a competitive process for the procurement of this?

Will you complete a competitive process for the procurement of a new solution?
If so, which framework?
If not, what are the reasons?

3.

What is your current remote device management solution? E.g. BeyondTrust Remote support, RDS, Teamviewer,VNC,Zoho Assist, AnyDesk etc.

Is it cloud / on-premise / hybrid?

What is your current remote device management solution contract start date and end date?

Did you complete a competitive process for the procurement of this?

Will you complete a competitive process for the procurement of a new solution?
If so, which framework?
If not, what are the reasons?

4.
Do you have a Digital Employee Experience solution and what is it? (e.g. NextThink, Digital Experience Cloud, Kadiska DEX)

Is it cloud / on-premise / hybrid?

What is your current solution contract start date and end date?

Did you complete a competitive process for the procurement of this?

Will you complete a competitive process for the procurement of a new solution?
If so, which framework?
If not, what are the reasons?

5.
Do you have a SIEM and what is it? (e.g. Splunk/MS Sentinal)
Do you have central Log collector and what is it? (e.g. Graylog)
, LogStash etc.)
Is it cloud / on-premise / hybrid?

What is your current solution contract start date and end date?

Did you complete a competitive process for the procurement of this?

Will you complete a competitive process for the procurement of a new solution?
If so, which framework?
If not, what are the reasons?

6.
Do you have a SNMP monitoring solution and what is it? (e.g. Solarwinds)

Is it cloud / on-premise / hybrid?

What is your current solution contract start date and end date?

Did you complete a competitive process for the procurement of this?

Will you complete a competitive process for the procurement of a new solution?
If so, which framework?
If not, what are the reasons?

7.
Do you outsource any ITSM components?
If so, which?
Do you outsource any Cyber Security components?
If so, which?

Yours faithfully,

Anonymous

FREEDOMOFINFORMATION (DARTFORD AND GRAVESHAM NHS TRUST), Dartford and Gravesham NHS Trust

Dear Anonymous,

 

Freedom of Information

Under section 8 of the Freedom of Information Act a request for
information:

(a)    is in writing

(b)    states the name of the applicant and an address for correspondence,
and

(c)     describes the information requested.

 

The request below does not state the full name of the applicant and
therefore the Trust does not accept this as a valid request under the Act.

 

Kind regards,

FOI Act Lead
Dartford and Gravesham NHS Trust

 

 

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