IT Systems Used by Adults and Childrens Services

The request was refused by Leicestershire County Council.

Dear Leicestershire County Council,

I am writing to you under the Freedom of Information Act 2000 to request the following information.

Please could you provide answers the following questions in Microsoft Excel format with one worksheet for Adults Service and one Childrens Services:

Q1. Which IT systems are used in the department specifically to provide core case management systems and any other supporting software holding information on individuals supported by your adults/children care services? For example, document management, RAS etc. Please provide name of system, supplier and type. e.g core case management system, electronic document management etc.

Q2. For each system identified in Q1 please could you let us know how many users their are?

Q3. For each system identified in Q1 please could you let us know when each of these systems were first implemented and how much has been spent on them each year for the last 5 years? Please breakdown the total cost of each into licence fees, annual support, professional services (training, implementation, consulting etc).

Q4. For each system identified in Q1 please could you let us know what the length of the current contract is and the date the contract ends?

Please could you provide the answers to these questions above in Microsoft Excel format with a separate worksheet for Adults and Childrens, please could you use the following Row titles and a Column for each system? (happy to provide a template as below if required).

System Name
Supplier
Type of System
Number of Users
System Go Live Date
Length of Current Contract (years)
Current Contract End Date
Yr1 (FY2015/16) Licence Fee
Yr1 (FY2015/16) Professional Services
Yr1 (FY2015/16) Support and maintenance
Yr2 (FY2016/17) Licence Fee
Yr2 (FY2016/17) Professional Services
Yr2 (FY2016/17) Support and maintenance
Yr3 (FY2017/18) Licence Fee
Yr3 (FY2017/18) Professional Services
Yr3 (FY2017/18) Support and maintenance
Yr4 (FY2018/19) Licence Fee
Yr4 (FY2018/19) Professional Services
Yr4 (FY2018/19) Support and maintenance
Yr5 (FY2019/20) Licence Fee
Yr5 (FY2019/20) Professional Services
Yr5 (FY2019/20) Support and maintenance

Please let me know if you need any clarification.

I look forward to receiving your response.

Yours faithfully,

Michelle Pearson

leicestershire@infreemation.co.uk,

Thank you for your information request. This is an automated response and
acknowledgement.

If you have submitted a request under the Freedom of Information Act
(FOIA) or the Environmental Information Regulations (EIR), your request
will be considered and you will receive our response within the statutory
timescale of 20 working days.

If we need to clarify anything or your query is regarding a different
matter one of our FOI team will be in contact within 5 working days.

leicestershire@infreemation.co.uk,

2 Attachments

Dear Michelle Pearson

 

We would like to apologise as we have not been able to fully complete your
information request which was required for today. We attach information
received from two departments (IT and Children and Families).

We are still waiting for information to send you from our Adults
Department and will do so as soon as possible.

 

 

 

Kind regards,

FOI Team
Leicestershire County Council

leicestershire@infreemation.co.uk,

1 Attachment

Dear Ms Pearson, 

We apologise for the delay in providing you with a full response to your
request. 

We have now considered your request and attach the remainder of the
information (Adults systems). This is in addition to the information
already provided on the 14th February 2020.

If you have any difficulty in accessing the information please contact
[1][Leicestershire County Council request email], quoting the FOI Request Number.

If you are not happy with how we’ve dealt with your Freedom of Information
request, you can complain and ask us to review our decision. Further
details are available from:
[2]http://www.leicestershire.gov.uk/about-t...

Further information about your rights to information is available from the
Information Commissioner's Office at [3]www.ico.org.uk

Kind regards,

FOI Team
Leicestershire County Council

References

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1. mailto:[Leicestershire County Council request email]
2. http://www.leicestershire.gov.uk/about-t...
3. http://www.ico.org.uk/