IT Systems Used by Adults and Childrens Services

Craig White made this Rhyddid Gwybodaeth request to Greenwich Borough Council as part of a batch sent to 163 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Greenwich Borough Council,

I am writing to you under the Freedom of Information Act 2000 to request the following information.

Please could you provide answers the following questions in Microsoft Excel format with one worksheet for Adults Service and one Childrens Services:

Q1. Which IT systems are used in the department specifically to provide core case management systems and any other supporting software holding information on individuals supported by your adults/children care services? For example, document management, RAS etc. Please provide name of system, supplier and type. e.g core case management system, electronic document management etc.

Q2. For each system identified in Q1 please could you let us know how many users their are?

Q3. For each system identified in Q1 please could you let us know when each of these systems were first implemented and how much has been spent on them each year for the last 5 years? Please breakdown the total cost of each into licence fees, annual support, professional services (training, implementation, consulting etc).

Q4. For each system identified in Q1 please could you let us know what the length of the current contract is and the date the contract ends?

Please could you provide the answers to these questions above in Microsoft Excel format with a separate worksheet for Adults and Childrens, please could you use the following Row titles and a Column for each system? (happy to provide a template as below if required).

System Name
Supplier
Type of System
Number of Users
System Go Live Date
Length of Current Contract (years)
Current Contract End Date
Yr1 (FY2015/16) Licence Fee
Yr1 (FY2015/16) Professional Services
Yr1 (FY2015/16) Support and maintenance
Yr2 (FY2016/17) Licence Fee
Yr2 (FY2016/17) Professional Services
Yr2 (FY2016/17) Support and maintenance
Yr3 (FY2017/18) Licence Fee
Yr3 (FY2017/18) Professional Services
Yr3 (FY2017/18) Support and maintenance
Yr4 (FY2018/19) Licence Fee
Yr4 (FY2018/19) Professional Services
Yr4 (FY2018/19) Support and maintenance
Yr5 (FY2019/20) Licence Fee
Yr5 (FY2019/20) Professional Services
Yr5 (FY2019/20) Support and maintenance

Please let me know if you need any clarification.

I look forward to receiving your response.

Yours faithfully,

Michelle Pearson

foi, Greenwich Borough Council

Dear Ms Pearson

 

Freedom of Information request:  FOI-36103

 

Thank you for your request dated 17 January 2020

 

Your request will be answered by 14 February 2020

 

If you have any queries about this request, please contact me, quoting the
reference number above.

 

Yours sincerely,

 

Jackie Jago

Head of Corporate Services

Corporate Services

Directorate of Communities & Environment

Royal Borough of Greenwich

 

' 020 8921 5044

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

dangos adrannau a ddyfynnir

foi, Greenwich Borough Council

1 Atodiad

Dear Ms Pearson

 

Freedom of Information request:  FOI-36103

 

Thank you for your request dated 17 January 2020

 

Our response is as follows:

 

See attached

 

Please could you provide answers the following questions in Microsoft
Excel format with one worksheet for Adults Service and one Childrens
Services:

 

Please note, Children’s Services and Health & Adult Services use the same
system, Frameworki. Please see attached spreadsheet.

 

Q1. Which IT systems are used in the department specifically to provide
core case management systems and any other supporting software holding
information on individuals supported by your adults/children care
services? For example, document management, RAS etc.  Please provide name
of system, supplier and type. e.g core case management system, electronic
document management etc.

 

Q2. For each system identified in Q1 please could you let us know how many
users there are?

 

Q3. For each system identified in Q1 please could you let us know when
each of these systems were first implemented and how much has been spent
on them each year for the last 5 years? Please breakdown the total cost of
each into licence fees, annual support, professional services (training,
implementation, consulting etc).

 

Q4. For each system identified in Q1 please could you let us know what the
length of the current contract is and the date the contract ends?

 

Please could you provide the answers to these questions above in Microsoft
Excel format with a separate worksheet for Adults and Childrens, please
could you use the following Row titles and a Column for each system?
(happy to provide a template as below if required).

 

System Name

Supplier

Type of System

Number of Users

System Go Live Date

Length of Current Contract (years)

Current Contract End Date

Yr1 (FY2015/16) Licence Fee

Yr1 (FY2015/16) Professional Services

Yr1 (FY2015/16) Support and maintenance

Yr2 (FY2016/17) Licence Fee

Yr2 (FY2016/17) Professional Services

Yr2 (FY2016/17) Support and maintenance

Yr3 (FY2017/18) Licence Fee

Yr3 (FY2017/18) Professional Services

Yr3 (FY2017/18) Support and maintenance

Yr4 (FY2018/19) Licence Fee

Yr4 (FY2018/19) Professional Services

Yr4 (FY2018/19) Support and maintenance

Yr5 (FY2019/20) Licence Fee

Yr5 (FY2019/20) Professional Services

Yr5 (FY2019/20) Support and maintenance

 

 

 

If you have any queries about this correspondence, please contact me,
quoting the reference number above.

 

If you are not satisfied with our response to your request, you can ask
for an Internal Review.  Internal review requests must be submitted within
two months of the date of receipt of the response to your original
request.  If you wish to do this, please contact us in writing, setting
out why you are dissatisfied.

 

If you are not satisfied with the outcome of the Internal Review, you may
apply directly to the Information Commissioner (ICO) for a decision. 
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. You can contact the ICO
by emailing [1][email address], or by post at Customer Contact,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
SK9 5AF.

 

Yours sincerely,

 

Jackie Jago

Head of Corporate Services

Corporate Services

Directorate of Communities & Environment

Royal Borough of Greenwich

 

' 020 8921 5044

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

dangos adrannau a ddyfynnir