IT Systems for Social Care
Dear Lambeth Borough Council,
IT Systems for Social Care
Can you please provide the following information in three fold for each Adult Social Care, Childrens’s social care and Children’s centre and/ or family support centre
1. Who is the current supplier of this system and what is the
2. System’s name
3. At what date did you start using the current system , and what was the previous IT system?
4. When did the contract with current supplier begin, and when is it due for renewal?
5. Have you ever had other suppliers for this system? Which ones and with what systems?
6. Please list the modules that you have purchase Are you able to nullify the contract for specific modules (e.g. eMarket/estart )?
7. How much is the total cost of the contract p.a. (including support and maintenance)?
8. Do you use any other IT systems ( such as Agresso) to discharge Social Care responsibility/ If so please list the software application/ applications being used.
Licences
How many licenses are you currently paying for?
How much is the total cost of the contract p.a. (including support and maintenance)?
Computer Hardware
IF you have changed the social care IT system, what changes were needed to hardware, please explain what was the existing hardware and what was the changes needed. If you did not make any changes to the hardware then please list what hardware you have in place .
What was the overall cost of hardware?
Mobile Working
What system/ technology do you use for mobile working?
Data Migration
If you have changed your Social Care IT system recently, can you please comment on any difficulty encountered with Data Migration?
Yours faithfully,
Anita TAnner
Information request
Our reference: IR55622
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Dear Sir/Madam
Freedom of Information Act 2000
Thank you for your request for information that was received on 17 March
2014.
The full detail of your request is as follows:
1. Who is the current supplier of this system and what is the
2. System's name
3. At what date did you start using the current system , and what was the
previous IT system?
4. When did the contract with current supplier begin, and when is it due
for renewal?
5. Have you ever had other suppliers for this system? Which ones and with
what systems?
6. Please list the modules that you have purchase Are you able to nullify
the contract for specific modules (e.g. eMarket/estart )?
7. How much is the total cost of the contract p.a. (including support and
maintenance)?
8. Do you use any other IT systems ( such as Agresso) to discharge Social
Care responsibility/ If so please list the software application/
applications being used.
Licences
How many licenses are you currently paying for?
How much is the total cost of the contract p.a. (including support and
maintenance)?
Computer Hardware
IF you have changed the social care IT system, what changes were needed to
hardware, please explain what was the existing hardware and what was the
changes needed. If you did not make any changes to the hardware then
please list what hardware you have in place .
What was the overall cost of hardware?
Mobile Working
What system/ technology do you use for mobile working?
Data Migration
If you have changed your Social Care IT system recently, can you please
comment on any difficulty encountered with Data Migration?
We are dealing with your request under the Freedom of Information Act 2000
and we aim to send a response by 14 April 2014 (which is 20 working days
beginning on the first working day after the date we received your
request).
Thank you for your interest in Lambeth Council.
Yours sincerely
Georgia Stote
Customer Services Officer
Freedom of Information Team
London Borough of Lambeth
Tel. 020 7926 9694
E-mail: [1][email address]
website: [2]www.lambeth.gov.uk
Olive Morris House
London
SW2 1RD
Lambeth - the co-operative council
Disclaimers apply for full details see
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Dear James De Cort,
You have not answered any of FOI queries. Can you let me know when are you likely the answer my query
Yours sincerely,
Anita
Dear James De Cort,
Our reference: IR55622
Can you please let me know when am I likely to get a response to request for above foi
Yours sincerely,
Anita
Dear Ms Tanner,
Thank you for your Freedom of Information Act request, logged with
reference number IR55622. I’m very sorry for the delay in responding to
your request.
Please find the information you requested below.
The information below is relevant for all our Social Care services (both
Adults and Children’s);
1. Who is the current supplier of this system? Corelogic Ltd
2. and what is the system's name? Frameworki (FWi)
3. At what date did you start using the current system? In 2004 , and what
was the previous IT system? Previous IT system was SID
4. When did the contract with current supplier begin, and when is it due
for renewal? In 2004 , renewal date 31st March 2018
5. Have you ever had other suppliers for this system? Which ones and with
what systems? No
6. Please list the modules that you have purchased. Are you able to
nullify the contract for specific modules (e.g. eMarket/estart )? FWi
comes as an integrated package and there are no separate modules.
7. How much is the total cost of the contract p.a. (including support and
maintenance)? Annual Fees of £104,712.00
8. Do you use any other IT systems ( such as Agresso) to discharge Social
Care responsibility/ If so please list the software application/
applications being used? Yes, we use Oracle Financials v11 licence
migrating to v12 shared service.
How many licenses are you currently paying for? Our Frameworki licences
covers 1000+ users
How much is the total cost of the contract p.a. (including support and
maintenance)? Annual Fees of £104,712.00
Computer Hardware
IF you have changed the social care IT system, what changes were needed to
hardware, please explain what was the existing hardware and what was the
changes needed. If you did not make any changes to the hardware then
please list what hardware you have in place . N/A
What was the overall cost of hardware? N/A
Mobile Working
What system/ technology do you use for mobile working? A dedicated VPN
(virtual private network) but more common now is Citrix remote access
Data Migration
If you have changed your Social Care IT system recently, can you please
comment on any difficulty encountered with Data Migration? N/A
Once again, I apologise for the delay in responding to your request for
information.
I hope that this information is useful. If you are dissatisfied with the
way in which your Freedom of Information request has been dealt with you
can request an internal review. Tell us why you are unhappy with our
response within 40 working days, and it will be looked at afresh. We will
aim to provide you with our review response within 20 working days.
By email: [1][Lambeth Borough Council request email] (Please quote the reference number above)
or by writing to:
Freedom of Information
Olive Morris House Brixton Hill
London
SW2 1RD
If you remain dissatisfied with the outcome of the review you have a
further right to appeal to the Information Commissioner, who regulates the
implementation of the Freedom of Information Act. The Commissioner can be
contacted at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Enquiry line: 0303 123 1113
Thank you for your interest in Lambeth Council.
Yours sincerely
Leah Nairne
Complaints and Information Officer
Corporate Complaints Unit
Corporate Affairs
Enabling Cluster
London Borough of Lambeth
Tel: 020 7926 0547
Website: [2]www.lambeth.gov.uk
Lambeth Town Hall
Brixton Hill
SW2 1RW
Lambeth - the cooperative council
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