IT Systems for Social Care

Response to this request is long overdue. By law, under all circumstances, Kingston upon Thames Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Kingston upon Thames Borough Council,

IT Systems for Social Care
Can you please provide the following information in three fold for each Adult Social Care, Childrens’s social care and Children’s centre and/ or family support centre
1. Who is the current supplier of this system and what is the
2. System’s name
3. At what date did you start using the current system , and what was the previous IT system?
4. When did the contract with current supplier begin, and when is it due for renewal?
5. Have you ever had other suppliers for this system? Which ones and with what systems?
6. Please list the modules that you have purchase Are you able to nullify the contract for specific modules (e.g. eMarket/estart )?
7. How much is the total cost of the contract p.a. (including support and maintenance)?
8. Do you use any other IT systems ( such as Agresso) to discharge Social Care responsibility/ If so please list the software application/ applications being used.
Licences
How many licenses are you currently paying for?
How much is the total cost of the contract p.a. (including support and maintenance)?
Computer Hardware
IF you have changed the social care IT system, what changes were needed to hardware, please explain what was the existing hardware and what was the changes needed. If you did not make any changes to the hardware then please list what hardware you have in place .
What was the overall cost of hardware?
Mobile Working
What system/ technology do you use for mobile working?
Data Migration
If you have changed your Social Care IT system recently, can you please comment on any difficulty encountered with Data Migration?

Yours faithfully,

Anita Tanner

Freedom of Information,

Dear Anita,

Freedom Of Information Request

Thank you for your e-mail to the Customer Contact Centre containing a
Freedom of Information request.

PlYour request has been processed under the job number CAS-324417 and a
response will be sent to you within twenty working days as defined by the
Act, I estimate the due date to be 11th April 2014.

If I can be of further assistance to you with this matter please feel
welcome to contact me.

Kind regards,

 

Ashley Jones
Complaints & FOI Officer
Customer Contact Centre
Royal Borough of Kingston
[1]www.kingston.gov.uk/mykingston/contact_us.htm

 

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From: Anita[[2]SMTP:[email address]]

Sent: Saturday, March 15, 2014 11:14:20 AM

To: FOI

Subject: Freedom of Information request - IT Systems for Social Care Auto
forwarded by a Rule

 

Dear Kingston upon Thames Borough Council,

 

IT Systems for Social Care

Can you please provide the following information in three fold for each
Adult Social Care, Childrens’s social care and Children’s centre  and/ or
family support centre 

1.    Who is the current supplier of this system and what is the

2.    System’s name

3.    At what date did you start  using the current system , and what was
the previous IT system?

4.    When did the contract with current supplier begin, and when is it
due for renewal?

5.    Have you ever had other suppliers for this system? Which ones and
with what systems?

6.    Please list the modules that you have purchase Are you able to
nullify the contract for specific modules (e.g. eMarket/estart )?

7.    How much is the total cost of the contract p.a. (including support
and maintenance)?

8.    Do you use any other IT systems ( such as Agresso)  to discharge
Social Care responsibility/ If so please list the  software application/
applications being used.

Licences

How many licenses are you currently paying for?

How much is the total cost of the contract p.a. (including support and
maintenance)?

Computer Hardware

IF you have changed the  social care IT system, what changes were needed
to hardware, please explain what was the existing hardware and what was
the changes needed. If you did not make any changes to the hardware then
please list what hardware you have in place .

What was the overall cost of hardware?

Mobile Working

What system/ technology do you use for mobile working?

Data Migration

If you have changed your Social Care  IT system recently, can you please
comment on any difficulty encountered with Data Migration?

 

Yours faithfully,

 

Anita Tanner

 

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show quoted sections

Customer Response Team,

Dear Anita Tanner

 

Re: Request for information under the Freedom of Information Act 2000

 

Your request for information under the Freedom of Information Act 2000 has
now been considered.

 

We note that your enquiry is largely similar to enquiries made by
Whatdotheyknow lodged by both Katy Levine and L E Rela within the last
year.  Our responses to these were provided under reference CAS-171479 on
9/9/13 and CAS-227439 on 9/12/13.

 

I also note that your enquiry is not dissimilar in content to a further
request made by Whatdotheyknow which was lodged by Simon Wright on
21/3/2014 and issued with reference CAS-329427.

 

Under the terms of the act we are able to refuse a response where the
enquiry is identical to or largely similar to an enquiry made by the same
organisation and I have decided to so refuse in this specific instance.  I
also wish to draw to your attention that repeated requests from the same
enquirer or organisation for information related to a single area of
interest may, under certain circumstances, be deemed vexatious and we can
refuse response on those grounds.

 

Nevertheless if you have a valid enquiry for data that has not be covered
to date I would ask that you submit that in accordance with the Act.

 

 

Further information about the Freedom of Information Act 2000 is available
from the Information Commissioner at:

 

Information Commissioner’s Office

Wycliffe House

Water Lane, Wilmslow

Cheshire, SK9 5AF

Telephone: 01625 545 700   

Website: [1]http://www.ico.org.uk/

 

You can make future requests for information under the Freedom of
Information Act 2000 on our website using the following link:

 

[2]http://www.kingston.gov.uk/info/200278/f...

 

 

Yours sincerely,

 

 

 

Martin Medforth

Interim Category Manager

ICT Shared Services

"The information contained in this message is confidential. It is intended
solely for the use of the individual or entity to whom it is addressed and
others authorised to receive it. If the reader of this message is not the
intended recipient, you are hereby notified that any use,
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strictly prohibited".
11 Apr 2014 12:59:47 -0000

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