IT Support Services

Roedd y cais yn llwyddiannus.

Dear Aldeburgh Town Council,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the Council's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Ruth Proctor, Aldeburgh Town Council

Dear John

Thank you for your recent Freedom of Information request.

The office at Aldeburgh Town Council is a small one, with two PCs and a
Netgear Router.

The equipment is owned by the Town Council, is not networked and there are
no support contracts or service level agreements in place. Maintenance is
carried out on an ad-hoc basis by a local supplier.

I trust this answers your enquiry.

Regards

Ruth Proctor
Town Clerk - Aldeburgh Town Council

-----Original Message-----
From: John Wicker
Sent: Thursday, January 26, 2012 10:23 AM
To: FOI requests at Aldeburgh Town Council
Subject: Freedom of Information request - IT Support Services

Dear Aldeburgh Town Council,

Please pass this on to the person who conducts Freedom of
Information requests.

I would like to request the following breakdown of the Council's
hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape
libraries, network switches and routers under support contracts; as
well as the cost and duration of said contracts, with start and end
dates and service level associated with the equipment. Could you
also supply the names of the suppliers of aforementioned support
services?

I would also request the name of the person/s in your organisation
responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

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