IT Support Services

Roedd y cais yn llwyddiannus.

Dear Sunderland City Council,

Please pass this on to the person who deals with Freedom of Information requests.

I would like to request the following breakdown of the Council's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Solicitor - Freedom of Information, Sunderland City Council

Re: Your request for information concerning:  I.T. Support Services

 

I confirm that your request for information has been received and is
receiving attention.

 

 

 

The Council aims to provide available information promptly and in any
event within 20 working days, unless, exceptionally, there is a need to
consider whether the information is exempt from disclosure. Please note
that there may be a charge for providing copies of the information. If the
cost of complying with your request in full exceeds £450, we will ask you
to reconsider your request, or to pay a fee before the information is
supplied. If a charge or fee is payable we will let you know.

 

 

I will contact you again soon in connection with your request.

 

 

 

 

Please quote the reference below if you contact the Council regarding this
request.

 

 

 

[email address]

 

 

 

Customer Request Number: 12-01-77

 

 

 

 

 

 

 

 

 

 

 

 

 

dangos adrannau a ddyfynnir

OCEFOI, Sunderland City Council

2 Atodiad

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Dear John Wicker

 

I refer to your recent request for information under the Freedom of
Information Act 2000.  I can confirm that the Council does hold the
information you requested below and have included our response in the
attachment provided:

 

I would like to request the following breakdown of the Council's hardware
maintenance and costs:

 

A list of the models of the physical servers, storage devices, tape
libraries, network switches and routers under support contracts; as well
as the cost and duration of said contracts, with start and end dates and
service level associated with the equipment. Could you also supply the
names of the suppliers of aforementioned support services?
 
I would also request the name of the person/s in your organisation
responsible for the maintenance support contracts.

Elaine Redpath (Infrastructure Team Leader, ICT Unit)

 

I hope this is satisfactory.  If, however, you are dissatisfied with our
response to your request for information, you can ask for the decision to
be reviewed in reply to this letter.  The review will be removed from the
Directorate and coordinated by the Council’s Information Governance
Officer.   A request for review should be directed, by email to
[1][Sunderland City Council request email], by post or by hand addressed to;
Information Governance Officer, Governance Services, Civic Centre, PO Box
100, Sunderland SR2 7DN.

 

You are of course entitled to apply to the Information Commissioner at any
time, although the Commissioner will not usually investigate until the
public authority’s internal review procedure has been concluded.

 

Kind regards

 

Julia White

 
Julia White
Business Development Officer
Office of the Chief Executive
Sunderland City Council
Room 3.92 - Civic Centre
Sunderland
SR2 7DN
Tel: 0191 5611573 
Email: [2][email address] 
 

--------------------------------------------------------------------------

From: Elaine Redpath
Sent: 31 January 2012 12:22
To: Julia White
Cc: Howard Smith
Subject: RE: FOI Request
Hello Julia
 
Please find attached response to this FOI request.
 
Kind Regards

Elaine

dangos adrannau a ddyfynnir

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