IT Support Services

John Wicker made this Freedom of Information request to Stockton on Tees Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Stockton on Tees Council,

Please pass this on to the person who deals with Freedom of Information requests.

I would like to request the following breakdown of the Council's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Resources FOI Requests, Stockton on Tees Council

Dear Mr Wicker,

Freedom of Information Act 2000 - Information Request ref: RESFOI0409

I acknowledge your request for information received on 25 January 2012.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined
by the Freedom of Information Act 2000, subject to the information not
being exempt or containing a reference to a third party.

For your information, the Act defines a number of exemptions that may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not
to release the information to you.

There may be a fee payable for this information to cover photocopying,
postage and any other production costs. This will be considered and you
will be informed if a fee is payable. In this event the fee must be
paid before the information is processed and released. The 20 day time
limit for responses is suspended until receipt of the payment.

If you are dissatisfied with the handling of your request, you may make
a corporate complaint by completing our online form, available via
http://www.stockton.gov.uk/citizenservic...
rvices/ccc/. A review of your complaint will then be undertaken by a
nominated officer.
If, after your complaint has been determined you are still dissatisfied,
you also have the right to appeal to the Information Commissioner at:
Information Commissioner's Officer
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely,

Business Support and Improvement Team
Policy, Improvement and Engagement
Resources

Stockton-on-Tees Borough Council
Municipal Buildings
Church Road
Stockton-on-Tees
TS18 1LD

(01642) 528554
[email address]
www.stockton.gov.uk

dangos adrannau a ddyfynnir

Resources FOI Requests, Stockton on Tees Council

2 Atodiad

Dear John
Wicker                                                                                  
,                                    
                                                                                                                                     
,

 

Freedom of Information Act 2000 – Information Request ref: RESFOI0409

 

I acknowledge receipt of your request for information dated 25 January
2012.

 

I have attached the answers in the template you provided.

 

If you have any queries or concerns then please contact me in the first
instance. However, if you are dissatisfied with the handling of your
request, you may make a corporate complaint by completing an online form
at [1]http://www.stockton.gov.uk/citizenservic.... A
review of your complaint will then be undertaken by a nominated officer.

 

Once your complaint has been determined, if you are still dissatisfied,
you also have the right to appeal to the Information Commissioner at:-

 

Information Commissioner’s Officer

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625 545 700

[2]www.informationcommissioner.gov.uk

 

Yours sincerely,

 

Business Support and Improvement Team

Policy, Improvement and Engagement

Resources

Stockton-on-Tees Borough Council

 

Municipal Buildings

Church Road

Stockton-on-Tees

TS18 1LD

 

( (01642) 528554

* [email address]

8 [3]www.stockton.gov.uk

 

 

 

( (01642) 528554

* [email address]

8 [4]www.stockton.gov.uk

 

 

 

 

dangos adrannau a ddyfynnir

References

Visible links
1. http://www.stockton.gov.uk/citizenservic...
blocked::http://www.stockton.gov.uk/citizenservic...
http://www.stockton.gov.uk/citizenservic...
2. http://www.informationcommissioner.gov.uk/
blocked::http://www.informationcommissioner.gov.uk/
http://www.informationcommissioner.gov.uk/
3. http://www.stockton.gov.uk/
blocked::http://www.stockton.gov.uk/
http://www.stockton.gov.uk/
http://www.stockton.gov.uk/
4. http://www.stockton.gov.uk/
http://www.stockton.gov.uk/

Thanks for the reponse.

Could you also provide the name of the person/s in your organisation responsible for the maintenance support contracts, as requested in the original FoI request.

Yours sincerely,

John Wicker

Resources FOI Requests, Stockton on Tees Council

Hello John Wicker,

Please accept our apologies for the omission in our response below.

The relevant contact details are as follows:

David Reese,
ICT Infrastructure Team Leader
Information Communications Technology
Xentrall Shared Services
tel: 01642 524854
e-mail: [email address]

Regards,

Business Support and Improvement Team
Policy, Improvement and Engagement
Resources
Stockton-on-Tees Borough Council

Municipal Buildings
Church Road
Stockton-on-Tees
TS18 1LD

( (01642) 528554
* [email address]
8 www.stockton.gov.uk

dangos adrannau a ddyfynnir

Gadawodd John Smith (Really) anodiad ()

Mr Wicker, what company do you work for? Would it be ProbSolve of Bath?

Gadawodd John Wicker anodiad ()

As I said in response to your e-mail, I'm a student, compiling the data from various public sector institutions for a report. I've told this to several of the institutions when asked. I don't know of "ProbSolve".

Gadawodd John Smith (Really) anodiad ()

So please explain then, in this public forum, how after being given in a response to one of your 1300+ FOI requests, a contact name that no one else has been given - ever, did a call come in from ProbSolve mysteriously asking to speak with this person in connection with server and network maintenance. There is no other possible way that this could have happened. The only person who has ever been given this contact name is you in a response to your FOI requests.

Gadawodd John Wicker anodiad ()

The responses posted here are public, surely anyone could have seen them?

Gadawodd John Smith (Really) anodiad ()

You're missing the point Mr Wicker. Please allow me to spell it out.
You were given a contact name in a response to one of your many FOI requests. This name was not an untruth, but not a name that's ever been associated with network and server maintenance. What are the chances then of a company calling and asking to speak to this same person in connection with the exact content of your FOI requests? No one else has been given this name but you. It's a bit of a coincidence wouldn't you say?

Gadawodd John Wicker anodiad ()

I would suggest that this company saw the FoI requests on the site.. it doesn't mean I'm anything to do with them?