IT Support Services

The request was successful.

Dear Royal Welsh College of Music and Drama,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the college's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Gareth Tottle, Royal Welsh College of Music and Drama

 

Dear John,

 

Thank you for your freedom of information request.  The following
equipment listed below is under a dedicated support contract that is not
included as standard manufacturer warranty.

 

Contract with CAE Technology Services for £1210 which runs from August
2011 to August 2012 and covers the following items on 8x5x4 Advance
Replacement:

1 x Cisco 7201 Router

2 x Cisco 3750 (WS-C3750G-24TS-1U)

 

The person dedicated for IT maintenance support contracts is the IS
Manager.

 

Regards,

Gareth Tottle

 

[1]Royal Welsh College of Music & Drama

Royal Welsh College of Music & Drama, Castle Grounds, Cathays Park,
Cardiff CF10 3ER
A subsidiary of the University of Glamorgan
Company registration 6013744, registered in England and Wales

Coleg Brenhinol Cerdd a Drama Cymru, Maes y Castell, Parc Cathays,
Caerdydd CF10 3ER
Is-gwmni Prifysgol Morgannwg
Cofrestriad cwmni 6013744, a gofrestrwyd yn Lloegr a Chymru

References

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1. http://www.rwcmd.ac.uk/