IT Support Services

John Wicker made this Freedom of Information request to Joint Information Systems Committee

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Joint Information Systems Committee,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the committee's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Lisa WOLLACOTT [7253], Joint Information Systems Committee

Dear Mr Wicker

The Joint Information Systems Committee (JISC) is a standing committee of the UK higher and further funding bodies and is not a legal entity in itself. The JISC Executive is located in three institutions across the country and uses the relevant host site's IT provision and therefore does not hold the information that you have requested. There are JISC Executive offices based at the Higher Education Funding Council for England (HEFCE) www.hefce.ac.uk ; the University of Bristol www.bris.ac.uk and Kings College London www.kcl.ac.uk .

We do have contracts with suppliers to host our website and wikis, the information we hold in connection with these contracts is detailed below.

JISC Website
Cost: £14,238 per annum
Duration: 3 years from 01/06/11
Setup: 5 x virtual servers
Supplier: University of London Computer Centre (ULCC)
JISC Contact: IT Manager (post vacant), JISC Executive

Google Search Appliance (Mini)
Cost: £1,080 per annum
Duration: 3 years from 16/05/11
Setup: 1 x physical server
Supplier: University of London Computer Centre (ULCC)
JISC Contact: IT Manager (post vacant), JISC Executive

JISC Wiki
Cost: £3,000 per annum
Duration: Rolling monthly
Setup: 1 x physical server
Supplier: Adaptavist
JISC Contact: Ben Whitehouse, Digital Communications Manager, JISC Executive

JISC mobile site:
Cost: £4,400 per annum
Duration: 1 year from 20/05/11
Setup: 1 x supplier shared server
Supplier: ILRT, University of Bristol
JISC Contact: Ben Whitehouse, Digital Communications Manager, JISC Executive

JISC publishes details of its FOI policies on requesting information, appealing against a JISC decision on an FOI request and how and when we charge for responding to an FOI request on its website http://www.jisc.ac.uk/aboutus/foi/foipol... .

With regards
Lisa Wollacott

JISC Executive
Northavon House
Coldharbour Lane
Bristol
BS16 1QD
Tel: 0117 9317253
[email address]
www.jisc.ac.uk

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