IT Support Services

John Wicker made this Rhyddid Gwybodaeth request to University of Portsmouth

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear University of Portsmouth,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the University's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Madeleine Hildrew, University of Portsmouth

Dear Mr Wicker
 
Thank you for your request made under the Freedom of Information Act 2000.
 
As you may be aware, the University has 20 working days in which to
respond to your request. You will therefore receive a response by 23
February 2012 at the latest, but if it is possible to respond to you
before then, we will do so.
 
Should you need to contact me before then however, please feel free to do
so by replying to this email or by telephoning me directly on 023 9284
3192.
 
Kind regards,
 
Madeleine
 
 
 
 
Madeleine Hildrew
Assistant to Samantha Hill
Complaints & Information Disclosure Officer
University of Portsmouth
Tel: 023 9284 3192
Fax: 023 9284 3400
Email: [1][email address]
>>> John Wicker <[FOI #103231 email]> 26/01/2012
14:29 >>>
     Dear University of Portsmouth,
    
     Please pass this on to the person who conducts Freedom of
     Information requests.
    
     I would like to request the following breakdown of the University's
     hardware maintenance and costs:
    
     A list of the models of the physical servers, storage devices, tape
     libraries, network switches and routers under support contracts; as
     well as the cost and duration of said contracts, with start and end
     dates and service level associated with the equipment. Could you
     also supply the names of the suppliers of aforementioned support
     services?
    
     I would also request the name of the person/s in your organisation
     responsible for the maintenance support contracts.
    
     Yours faithfully,
    
     John Wicker
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #103231 email]
    
     Is [University of Portsmouth request email] the wrong address for Freedom
     of Information requests to University of Portsmouth? If so, please
     contact us using this form:
     [2]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [3]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
     -------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. http://www.whatdotheyknow.com/help/contact
3. http://www.whatdotheyknow.com/help/offic...

Samantha Hill, University of Portsmouth

1 Atodiad

Dear Mr Wicker
 
I am extremely sorry not to have replied to your FOI request below before
now but I am afraid a colleague dealing with your request was unavailable
for some time.
 
I have attached to this email a spreadsheet containing as much information
as possible in relation to your request.  In one instance where I have
noted information is withheld, this is because the University has decided
to claim the exemption available to it under section 43(2) of the Freedom
of Information Act 2000 because it is believed that if the information
requested was released it could have the potential to prejudice the
commercial interests of either the University or the third party that
provided the information.
 
If you have any queries about this response, please feel free to contact
me by replying to this email or by telephoning me directly on 02392
843642.
 
If you are unhappy my response you can submit a request for a review of my
decision to the Vice-Chancellor of this University, Professor John Craven
by email to [1][email address] .
 
If you remain unhappy with the outcome of the review you may be able to
submit a complaint to the Information Commissioner's Officer. More details
about this process can be found at [2]www.ico.gov.uk .
Yours sincerely
 
 
 
Samantha Hill
Complaints & Information Disclosure Officer
University of Portsmouth
Tel: 02392 843642
>>> John Wicker <[FOI #103231 email]> 26/01/12
14:29 >>>
     Dear University of Portsmouth,
    
     Please pass this on to the person who conducts Freedom of
     Information requests.
    
     I would like to request the following breakdown of the University's
     hardware maintenance and costs:
    
     A list of the models of the physical servers, storage devices, tape
     libraries, network switches and routers under support contracts; as
     well as the cost and duration of said contracts, with start and end
     dates and service level associated with the equipment. Could you
     also supply the names of the suppliers of aforementioned support
     services?
    
     I would also request the name of the person/s in your organisation
     responsible for the maintenance support contracts.
    
     Yours faithfully,
    
     John Wicker
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #103231 email]
    
     Is [University of Portsmouth request email] the wrong address for Freedom
     of Information requests to University of Portsmouth? If so, please
     contact us using this form:
     [3]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [4]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
     -------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. http://www.whatdotheyknow.com/help/contact
4. http://www.whatdotheyknow.com/help/offic...

Dear Samantha Hill,

Thanks very much.

Could you please also supply the revelant contact name?

Yours sincerely,

John Wicker

Samantha Hill, University of Portsmouth

Dear Mr Wicker
 
Sorry, I should have remembered.  The relevant contact name is Andrew
Minter, the Director of Information Services.
 
Samantha

 
 
Samantha Hill
Complaints & Information Disclosure Officer
University of Portsmouth
Tel: 02392 843642
>>> John Wicker <[FOI #103231 email]> 29/03/12
13:02 >>>
     Dear Samantha Hill,
    
     Thanks very much.
    
     Could you please also supply the revelant contact name?
    
     Yours sincerely,
    
     John Wicker
    
    

dangos adrannau a ddyfynnir

Samantha,

Thanks!

Yours sincerely,

John Wicker