IT Support Services

John Wicker made this Freedom of Information request to Norwich University of the Arts

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear Norwich University College of the Arts,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the University's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker


1 Atodiad

Dear Mr. Wicker

Thank you for your request. In accordance with the Freedom of Information
Act we will respond within 20 working days of your request

Kind Regards

Polly Neave
SMT Support Manager
Norwich University College of the Arts
Francis House
3-7 Redwell Street
Norwich  NR2 4SN
Tel: +44 (0)1603 886395
Email: [1][email address]
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dangos adrannau a ddyfynnir


1 Atodiad

Dear Mr Wicker,

Please find below the information that you have requested as available.
Under various support contracts we have the following:

Dell Warranty (mostly 4 hour response same day):
Dell PowerEdge Servers; Dell PowerConnect Switches

HP Warranty (13/5 4 hour response):
HP Proliant servers;

Kelway Support Services (mostly same Day response):
Dell PowerEdge Servers; HP Proliant Servers; HP Autoloader Tape Drive; HP
Smart Array;

Thecus (standard manufacturer’s warranty):
Network Attached Storage

Apple (4 hour response):

Netgear (standard manufacturer’s warranty):

Promise (4 hour response):
RAID Array

Costs of warranty are not available.


Mark Humphrys
IT Services Manager

dangos adrannau a ddyfynnir