IT Services

Rachel Jackson made this Rhyddid Gwybodaeth request to London North West University Healthcare NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear London North West Healthcare NHS Trust,

Please can you assist me in providing the following information about the Trust: 
1. How many printers/MFD’s does the Trust have?  
2. Does the Trust have a Managed Print Service contract?  
3. If so, who provides the Managed Print Service?  
4. When was the contract awarded and what is the length of the contract?  
5. What is the approximate spend on print annually?  
6. Who is responsible at the Trust for the running/upkeep of the Managed Print Service solution?  
7. Does the Trust have a strategy to manage patient records electronically? If so please detail.  
8. Does the Trust have an EDRMS (electronic document records management system)? If so which EDRMS software does the Trust have?  
9. Which EPR system does the Trust have?  
10. Does the Trust have plans to procure an EPR / EDRMS / records management solution?  
11. How many physical patient record sets does the Trust have?  
12. Does the Trust utilise a 3rd party storage organisation to store / manage paper notes? If so please detail.  
13. Has the Trust scanned any patient records – in-house via a 3rd party scanning bureau? If so how many records have been digitised?  
14. Does the Trust have dedicated storage library space for health (and corporate / non-clinical) records?  
15. How many personnel are employed within the health records management team (to file, retrieve, update physical records)?  
16. Does the Trust manage its own incoming mail or is this service outsourced?  
17. If outsourced, who is the current provider, when did the contract start and what is the contract term?  
18. What is the volume of outgoing mail sent by the Trust?  
19. Does the Trust have any hybrid mail services for sending letters or other correspondence?  
20. If yes, who is the hybrid mail provider, when did this contract start and what was the contract term?  
21. What is the Trust’s percentage of DNA's (Do not attend)?

Yours faithfully,

Rachel Jackson

FOI (LONDON NORTH WEST HEALTHCARE NHS TRUST), London North West University Healthcare NHS Trust

Thank you for your request under the Freedom of Information Act.

The Trust has published many previous requests, and data sets and you may
find the answer to your question on the website     
www.lnwh.nhs.uk/about-us/freedom-of-info...<http://www.lnwh.nhs.uk/about-us/freedom-...>
or within the Annual Report
www.lnwh.nhs.uk/about-us/publications/<http://www.lnwh.nhs.uk/about-us/publicat...>

For any media / communications enquiries please contact
[email address]

For access to a copy of your health record, from the Trust there is a form
on the website
www.lnwh.nhs.uk/patients-visitors/consen...
This is a request under the Data Protection Act, and you should send the
completed form to 
[email address]

If you were seen in an Urgent Care Centre within one of our hospital
sites, these health records requests should be made to Greenbrook who
deliver this service and your request can be made to [email address]

Thank you.

dangos adrannau a ddyfynnir

MORAN, Natalie (LONDON NORTH WEST HEALTHCARE NHS TRUST), London North West University Healthcare NHS Trust

Dear Ms Jackson

 

Thank you for your request for the information below which we are dealing
with under the terms of the Freedom of Information Act 2000, this includes
applying any exemptions that maybe applicable.

 

If you have any queries about this letter, please contact us.

 

Please remember to quote the above reference number on any related
communications.

 

A final decision on your request would normally be sent to you within 20
working days, however, there are some situations under the Act that could
mean that the period for a final decision may be longer than this. 

 

Should our final decision not reach you in time, please feel free to
contact us via email to discuss any problems that may have arisen. 

 

If you have not heard from us once the allocated time has expired, you are
automatically entitled to appeal to the Board Secretary for a review of
this matter.  This review proceeds on the legal basis that the initial
request is considered to be refused once the specified time for responding
to it has expired.

 

In the event that you need to make such an appeal, you can do so by
sending an email to [1][email address].

 

You should state that you are appealing because an initial decision was
not sent to you within the time permitted.

 

 

Kind regards

 

FOI Team

London North West Healthcare NHS Trust

[email address]

 

 

 

dangos adrannau a ddyfynnir

MORAN, Natalie (LONDON NORTH WEST UNIVERSITY HEALTHCARE NHS TRUST), London North West University Healthcare NHS Trust

2 Atodiad

Dear Ms Jackson

 

London North West Healthcare NHS Trust is responding to your Freedom of
Information request received on 16/01/2018.

FOI Ref: 1266-18.

 

You asked:

Please can you assist me in providing the following information about the
Trust:

1. How many printers/MFD’s does the Trust have?

2. Does the Trust have a Managed Print Service contract?

3. If so, who provides the Managed Print Service?

4. When was the contract awarded and what is the length of the contract?

5. What is the approximate spend on print annually?

6. Who is responsible at the Trust for the running/upkeep of the Managed
Print Service solution?

7. Does the Trust have a strategy to manage patient records
electronically? If so please detail.

8. Does the Trust have an EDRMS (electronic document records management
system)? If so which EDRMS software does the Trust have?

9. Which EPR system does the Trust have?

10. Does the Trust have plans to procure an EPR / EDRMS / records
management solution?

 

11. How many physical patient record sets does the Trust have?

12. Does the Trust utilise a 3rd party storage organisation to store /
manage paper notes? If so please detail.

13. Has the Trust scanned any patient records – in-house via a 3rd party
scanning bureau? If so how many records have been digitised?

14. Does the Trust have dedicated storage library space for health (and
corporate / non-clinical) records?

15. How many personnel are employed within the health records management
team (to file, retrieve, update physical records)?

 

16. Does the Trust manage its own incoming mail or is this service
outsourced?

17. If outsourced, who is the current provider, when did the contract
start and what is the contract term?

18. What is the volume of outgoing mail sent by the Trust?

19. Does the Trust have any hybrid mail services for sending letters or
other correspondence?

20. If yes, who is the hybrid mail provider, when did this contract start
and what was the contract term?

 

21. What is the Trust’s percentage of DNA's (Do not attend)?

 

In response:

1. 1200

2. Yes

3. Vision

4. March 2014 & March 2015 (Due to the size of the Trust there are two
three year contracts)

5. £960000

6. Names will not be disclosed of staff who are not director level and
therefore this information is exempt under section 40 (personal
information) of the Freedom of Information Act 2000 , as the information
constitutes third party data. Section 40(2). Under the FOI Act disclosure
of this information would breach the fair processing principle contained
in the Data Protection Act 1998 (DPA), where it would be unfair to that
person and is confidential.
[1]http://www.lnwh.nhs.uk/about-us/the-trus....

7. Please find attached

8. No

9. No

10. The Trust has plans to implement the strategy as detailed in the
attachment.

 

11. More than 2.5 million

12. Yes EDM

13. No

14. Yes

15. 145

 

16. Managed Internally

17. Not Applicable

18. 1.9m

19. No

20. Not Applicable

 

21. The average DNA rate for calendar year 2017 is 14.57%.

 

 

We trust this is now complete and thank you for your interest in London
North West University Healthcare NHS Trust.

 

All information supplied by the Trust in answering a request for
information (RFI) under the Freedom of Information Act 2000 will be
subject to the terms of the Re-use of Public Sector Information
Regulations 2005, Statutory Instrument 2005 No.1515 which came into force
on 1st July 2005, with the exception of any third party copyright material
provided, which will be indicated as such.  Any information disclosed to
you as part of any FOI response is therefore available for re-use in
accordance with the Regulations, with the exception of third party
copyright material where the copyright holder will need to grant
permission for re-use.

 

Under the terms of the Regulations, the Trust operates an Open Government
Licence.  The Licence for re-use will be in line with the requirements of
the Regulations and the licensing terms and fees as laid down by the
Office of Public Sector Information (OPSI). Most licences will be free;
however the Trust reserves the right, in certain circumstances, to charge
a fee for the re-use of some information which it deems to be of
commercial value. Unless expressly indicated on the material to the
contrary, it may be reproduced free of charge in any format or medium,
provided it is reproduced accurately and not used in a misleading manner.
When any of the copyright items are being re-published or copied to
others, you must identify the source of the material and acknowledge the
copyright status.

 

Further information can be found on the Government's Legislation website
where a sample licence terms and fees can be found with guidance on
copyright and publishing notes as well as a Guide to Best Practice.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to Information Governance Manager, London North West
Healthcare Trust, Ealing Hospital, Uxbridge Road, UB1 3HW  or Email:-
[2][email address] 

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Chief Executive. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 

 

Please can you assist me in providing the following information about the
Trust:

1. How many printers/MFD’s does the Trust have?

2. Does the Trust have a Managed Print Service contract?

3. If so, who provides the Managed Print Service?

4. When was the contract awarded and what is the length of the contract?

5. What is the approximate spend on print annually?

6. Who is responsible at the Trust for the running/upkeep of the Managed
Print Service solution?

7. Does the Trust have a strategy to manage patient records
electronically? If so please detail.

8. Does the Trust have an EDRMS (electronic document records management
system)? If so which EDRMS software does the Trust have?

9. Which EPR system does the Trust have?

10. Does the Trust have plans to procure an EPR / EDRMS / records
management solution?

 

11. How many physical patient record sets does the Trust have?

12. Does the Trust utilise a 3rd party storage organisation to store /
manage paper notes? If so please detail.

13. Has the Trust scanned any patient records – in-house via a 3rd party
scanning bureau? If so how many records have been digitised?

14. Does the Trust have dedicated storage library space for health (and
corporate / non-clinical) records?

15. How many personnel are employed within the health records management
team (to file, retrieve, update physical records)?

 

16. Does the Trust manage its own incoming mail or is this service
outsourced?

17. If outsourced, who is the current provider, when did the contract
start and what is the contract term?

18. What is the volume of outgoing mail sent by the Trust?

19. Does the Trust have any hybrid mail services for sending letters or
other correspondence?

20. If yes, who is the hybrid mail provider, when did this contract start
and what was the contract term?

 

21. What is the Trust’s percentage of DNA's (Do not attend)?

 

 

Kind regards

 

FOI Team

London North West University Healthcare NHS Trust

[3][email address]

[4]Email signature

 

dangos adrannau a ddyfynnir