IT Infrastructure

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Dear Charnwood Borough Council,

Under the freedom of information act 2000. I write to obtain the following information about the organisations information technology infrastructure equipment:

1. What is your annual IT Budget for 2017, 2018 & 2019?
2. Storage:
a. What storage vendor(s) and models do you currently use?
b. What is the capacity of the storage data in TB & How much of this is utilised?
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
e. Do you have any extended warranties, if so, with which supplier?
f. What is your estimated budget for the storage refresh?
3. Server/Compute:
a. What server vendor(s) and models do you currently use?
b. What were the installation dates of the above server vendor(s)? (Month/Year)
c. When is your planned (or estimated) server refresh date? (Month/Year)
d. What is your estimated budget for the server refresh?
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used?
4. Network & Security:
a. What network vendor(s) and models do you currently use?
b. What are the quantities of the Edge, Core and MP used in your network?
c. What network architecture is currently used?
d. What security solutions are being utilised?
e. What were the installation dates of the above network vendor(s)? (Month/Year)
f. When is your planned (or estimated) Network refresh date? (Month/Year)?
g. What is your estimated budget for the Network refresh?
h. When did you install your current Wi-Fi environment?
5. End User Devices:
a. How many desktops/laptops are deployed by the Council?
b. How many mobile devices [Phones & tablets etc] are deployed by the council?
c. What were the installation dates of the above desktop/laptops?
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year)
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
b. What backup software do you use?
c. How much data do you backup, in TB?
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
e. Does your current recovery solution meet your stakeholder’s expectations?
f. Do you already backup into the cloud?
g. Do you have a documented disaster recovery & business continuity plan in place?
7. Number of Physical servers?
8. Number of virtualised servers? & Which Virtualisation platform do you use?
9. Do you have a cloud strategy if so what is it?
10. Do you use Azure or Amazon Web Services?
11. Do you use or are you planning to use MS O365?
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.
13. Do you have a Software Asset Management Policy? If so what is it?
14. Who is responsible for your Software Asset Management?
15. How much did you pay in the last financial year for software licenses?
16. If applicable, how many people are using Office 365?
17. Who are your top three software vendors by revenue?
18. What are the contractual renewal dates for those three vendors?
19. Have you been audited by those three vendors? If so the date of the audit.
20. Do you currently measure software usage versus the number of licenses purchased?
21. Do you use a software asset management and/or software inventory tool? If so which one(s)?
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?
23. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
24. Who is Head of IT? – Please provide contact details
25. Who is Head of Procurement? – Please provide contact details
26. Do you have a managed/shared service with any other councils?
27. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex).

Yours faithfully,

Daniel Shaw

foi@charnwood.gov.uk, Charnwood Borough Council

NOT PROTECTIVELY MARKED
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Thank you for your information request which is acknowledged. Your request is being considered and you should receive the information within 20 working days. This is subject to it not being covered by an exemption or requiring the payment of a fee.

I have set out below further information regarding the Freedom of Information Act for your information.

If you have any questions or concerns please contact me.

Yours sincerely
Andrea Pusey
Information Officer
Charnwood Borough Council
e-mail [Charnwood Borough Council request email]
Tel 01509 634711

The Council will provide the information requested wherever possible, however the Act does set out a number of exemptions that may prevent release of the information to you. If any of the exemptions do apply to the information that you have requested we will not be able to supply it. You will be notified if this is the case with the reasons why we are claiming an exemption and your rights to complain and appeal the decision.

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If any of the information requested concerns a third party they may be consulted prior to taking a decision whether to release the information to you or not.

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foi@charnwood.gov.uk, Charnwood Borough Council

NOT PROTECTIVELY MARKED

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Dear Mr Shaw,

 

Following the above information request I am able to provide the following
information:

1. What is your annual IT Budget for 2017, 2018 & 2019? Total budget -
2016/17= £1,166,600; 2017/18 = 1,185,500. 2018/19 = £1,322,400
2. Storage:
a. What storage vendor(s) and models do you currently use? Nimble
b. What is the capacity of the storage data in TB & How much of this is
utilised? Capacity = 27TB, 14.5TB is utilised
c. What were the installation dates of the above storage vendor(s)?
(Month/Year) Jan/2015
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
Jan/ 2020
e. Do you have any extended warranties, if so, with which supplier?
Coolspirit
f. What is your estimated budget for the storage refresh? £10k
3. Server/Compute:
a. What server vendor(s) and models do you currently use? DELL
b. What were the installation dates of the above server vendor(s)?
(Month/Year) April/2015
c. When is your planned (or estimated) server refresh date? (Month/Year)
April 2020
d. What is your estimated budget for the server refresh? No information
held
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used? Windows 2008 onwards and VMWare
4. Network & Security:
a. What network vendor(s) and models do you currently use? Vendor =
Datrix, Switches = Extreme
b. What are the quantities of the Edge, Core and MP used in your network?
Core = 2 switches; Edges = 12
c. What network architecture is currently used? Extreme switches,
resilient WAN setup
d. What security solutions are being utilised? Sophos (UTM, Endpoint
security, antivirus and MDM)
e. What were the installation dates of the above network vendor(s)?
(Month/Year) September 2016
f. When is your planned (or estimated) Network refresh date? (Month/Year)?
September 2019
g. What is your estimated budget for the Network refresh? £11k
h. When did you install your current Wi-Fi environment? Feb 2014
5. End User Devices:
a. How many desktops/laptops are deployed by the Council? 560
b. How many mobile devices [Phones & tablets etc] are deployed by the
council? 410
c. What were the installation dates of the above desktop/laptops? between
2014 - 2018
d. When is your planned (or estimated) desktop/laptop refresh date?
(Month/Year) ongoing
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
both
b. What backup software do you use? Commvault
c. How much data do you backup, in TB? 16TB
d. Do you use a third party to provide a Business Continuity service (e.g.
office workplace recovery or infrastructure ship-to-site solutions)?
Partnership agreement is in place with another Local Authority
e. Does your current recovery solution meet your stakeholder’s
expectations? Yes
f. Do you already backup into the cloud? No
g. Do you have a documented disaster recovery & business continuity plan
in place? Yes
7. Number of Physical servers?< 15
8. Number of virtualised servers? & Which Virtualisation platform do you
use? approximately 100 virtual servers. VMWare vSphere (for Servers)
Horizon (for Desktops)
9. Do you have a cloud strategy if so what is it? The ICT Strategy include
the aims/objectives for moving to the cloud
10. Do you use Azure or Amazon Web Services? Azure
11. Do you use or are you planning to use MS O365? Yes, currently in the
planning stage of 0365
12. Please also name all of the IT re-sellers that you work with and buy
from, as well as the frameworks utilised. RE-sellsers = Phoenix, Framework
= Crown commercial Services
13. Do you have a Software Asset Management Policy? If so what is it?
Hornbill Service Desk System
14. Who is responsible for your Software Asset Management? Service Desk
Manager
15. How much did you pay in the last financial year for software licenses?
in 2017/18 we spent £254,100 fir software maintenance and purchases
16. If applicable, how many people are using Office 365? less than 20
17. Who are your top three software vendors by revenue? Phoenix (Microsoft
Agreement); Coolspirit (Backup and storage); Planet IT (UTM - Firewall,
Web and Email filtering). These suppliers are only cover the budget within
IT. The budget for key Software applications also reside within different
service level budgets
18. What are the contractual renewal dates for those three vendors?
Phoenix ( June 2018); Coolspirit (jan 2019); Planet IT (November 2020)
19. Have you been audited by those three vendors? If so the date of the
audit. Microsoft licence Audit (with Phoenix) was undertaken from Dec
2017- April 2018
20. Do you currently measure software usage versus the number of licenses
purchased? Yes
21. Do you use a software asset management and/or software inventory tool?
If so which one(s)? Licence Dashboard
22. Are you actively moving any applications/infrastructure into a cloud
environment? 0365, Active Directory If so who is responsible for this?
Head of IT
23. What is the total number of IT staff employed by the organization:
Please list and provide contact details for the IT senior management team
including CIO, IT Director and Infrastructure Architects if applicable. 17
FTE employed by IT, The organisation does not employ a CIO or IT Director.
Contact details for Head of IT are covered below
24. Who is Head of IT? – Please provide contact details. Aymen Khan
([1][email address]), Tel: 01509 634540
25. Who is Head of Procurement? – Please provide contact details David
Howkins ([2][email address]), Tel: 01509 634672
26. Do you have a managed/shared service with any other councils? Yes,
Harborough District Council (for Contact Centre) and Leicestershire County
Council (for HR)
27. Do you normally purchase equipment and services as a capital
investment (Cap-Ex) or ongoing operational charges (Opex). Equipment is
purchased as Cap-ex

If you would like to re-use the information provided, please see the
[3]re-use page on our website

If you have any questions or concerns please contact me.  I have outlined
our Freedom of Information Complaints Procedure below should you need to
make use of it.

Yours sincerely,

 

Megan Bilton

Data Protection and Information Security Officer

Charnwood Borough Council

[4][Charnwood Borough Council request email]

01509 634711

 

Charnwood Borough Council Freedom of Information and Environmental
Information complaints procedure

 

Informal Complaints Procedure

If you are dissatisfied with the way in which your request has been
handled please contact me, and I will try to resolve your complaint on an
informal basis within 15 working days.

If you are then still dissatisfied with the response, please follow the
formal complaints procedure below.

Formal Complaints Procedure

Put your formal complaint in writing, providing any supporting evidence,
to the Corporate Service Development Officer at the address noted below,
who will then investigate and respond to your complaint within 20 working
days.

If the Corporate Service Development Officer dealt with your initial
request for information your complaint will automatically be referred to
the Head of Service and / or one of our Strategic Directors for
independent consideration.

Write to: Corporate Service Development Officer
Charnwood Borough Council
Southfield Road
Loughborough
Leicestershire
LE11 2TU
Telephone: 01509 634596
E-mail: [5][Charnwood Borough Council request email]

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.  Telephone: 0303 123 1113.  Website:
[6]www.ico.gov.uk

There is no charge for making an appeal.

 

 

 

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