IT Environment Overview

Jim Thompson made this Rhyddid Gwybodaeth request to Falmouth University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Falmouth University fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear University College Falmouth,

Please could you provide the following information?

General
• Number of Sites
• Number of Employees
• Number of IT Staff
• Annual IT Budget
Desktop
• Number of Desktops?
• Do you use VDI?
• If so what platform do you use?
• Desktop Refresh date?
• Date support contract ends?
• VDI refresh date (if relevant)?

Datacentre
• Number of Windows Servers?
• Number of UNIX/Linux Servers?
• Server platform?
• Virtualisation platform?
• What operating system do you use?
• Virtualisation refresh dates?
• Percentage Virtualised?
• Server Refresh Date?
• Value of contract?
• Location of datacentre(s)

• Volume of Data in TBs
• Storage Vendor?
• Storage Virtualisation?
• Storage Refresh Date?
• Date Storage support contract ends?
• Value of contract?

• Tape vendor?
• Disk backup?
• What backup software do you use?
• Backup refresh date
• Date backup support contract ends
• Value of support contract
• Disaster Recovery contract renewal date?

• Network vendor?
• Network speed?
• Storage network?
• Network refresh date
• Value of contract
• Do you use WAN optimisation?
• If so what product do you use?
• Network virtualisation?

Applications
• Database vendors?
• Email provider?
• CRM Provider?
• ERP Platform?
• Database Archival?
• Email Archival?
• File Archival?

Cloud
• Are you using or are interested in AWS/Google or Azure for cloud services?
• Do you use any Cloud File Storage? If so, what?
• What automation tools do you use?
• Do you outsource?
• Outsource contract renewal date?

In addition please could you provide a copy of your IT Strategy for 2017 and an Organisation chart depicting the IT department with contact names?

Thank you.

Yours faithfully,

Jim Thompson

Falmouth University

Dear Mr Thompson

FOI Reference: FOI00073

Thank you for your email requesting information under the Freedom of
Information Act (FOIA) 2000. Please accept this email as acknowledgement
of your request dated 07/07/2016. Your request is being dealt with under
the terms of the FOIA and will be answered within twenty working days.
That is we will respond to you by 09/08/2016.

Our response will be by email unless you specified a preferred format in
your request.

If you have any queries about this request please do not hesitate to
contact me. Please remember to quote the reference number above in any
future communications.

Kind regards
Information Officer

Falmouth University, Penryn Campus, Treliever Road, Penryn, Cornwall TR10
9FE

[1]www.falmouth.ac.uk/information-records-management

References

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1. http://www.falmouth.ac.uk/information-re...

Information Office, Falmouth University

7 Atodiad

Dear Mr Thompson

 

FOI Reference: FOI00073

 

Thank you for your email dated 7 July 2016 requesting information under
the Freedom of Information Act (FOIA) 2000. Please find below details of
your request and the response from Falmouth University (“we” and “the
University”). If you have any queries, please do not hesitate to contact
me quoting the reference above.

Your request

Please could you provide the following information?

 

General

•             Number of Sites

•             Number of Employees

•             Number of IT Staff

•             Annual IT Budget

Desktop

•             Number of Desktops?

•             Do you use VDI?

•             If so what platform do you use?

•             Desktop Refresh date?

•             Date support contract ends?

•             VDI refresh date (if relevant)?

 

Datacentre

•             Number of Windows Servers?

•             Number of UNIX/Linux Servers?

•             Server platform?

•             Virtualisation platform?

•             What operating system do you use?

•             Virtualisation refresh dates?

•             Percentage Virtualised?

•             Server Refresh Date?

•             Value of contract?

•             Location of datacentre(s)

 

•             Volume of Data in TBs

•             Storage Vendor?

•             Storage Virtualisation?

•             Storage Refresh Date?

•             Date Storage support contract ends?

•             Value of contract?

 

•             Tape vendor?

•             Disk backup?

•             What backup software do you use?

•             Backup refresh date

•             Date backup support contract ends

•             Value of support contract

•             Disaster Recovery contract renewal date?

 

•             Network vendor?

•             Network speed?

•             Storage network?

•             Network refresh date

•             Value of contract

•             Do you use WAN optimisation?

•             If so what product do you use?

•             Network virtualisation?

 

Applications

•             Database vendors?

•             Email provider?

•             CRM Provider?

•             ERP Platform?

•             Database Archival?

•             Email Archival?

•             File Archival?

 

Cloud

•             Are you using or are interested in AWS/Google or Azure for
cloud services?

•             Do you use any Cloud File Storage? If so, what?

•             What automation tools do you use?

•             Do you outsource?

•             Outsource contract renewal date?

 

In addition please could you provide a copy of your IT Strategy for 2017
and an Organisation chart depicting the IT department with contact names?

 

Our response

 

General

•             Number of Sites 1

•             Number of Employees 500+

•             Number of IT Staff 34

•             Annual IT Budget Varies

Desktop

•             Number of Desktops? 1000+

•             Do you use VDI? Yes

•             If so what platform do you use? VMWARE

•             Desktop Refresh date? A Percentage annually

•             Date support contract ends? University framework

•             VDI refresh date (if relevant)? n/a

 

Datacentre

•             Number of Windows Servers? 250

•             Number of UNIX/Linux Servers? 3

•             Server platform? Cisco

•             Virtualisation platform? VMWARE

•             What operating system do you use? Windows DC server 2012

•             Virtualisation refresh dates? Spread over a number of years

•             Percentage Virtualised? 99%

•             Server Refresh Date? Spead over a number of years

•             Value of contract? N/A

•             Location of datacentre(s) N/A

 

•             Volume of Data in TBs 120TB

•             Storage Vendor? Pillar

•             Storage Virtualisation? N/A

•             Storage Refresh Date? Varies

•             Date Storage support contract ends? No date yet

•             Value of contract? £24k

 

•             Tape vendor? N/A

•             Disk backup? Yes

•             What backup software do you use? ARCSERVE

•             Backup refresh date N/A

•             Date backup support contract ends 2018

•             Value of support contract £8k

•             Disaster Recovery contract renewal date? N/A

 

•             Network vendor? Cisco

•             Network speed? A billion

•             Storage network? Cisco

•             Network refresh date Just missed it

•             Value of contract £1.2m

•             Do you use WAN optimisation? N/A

•             If so what product do you use?

•             Network virtualisation? N/A

 

Applications

•             Database vendors? MS/SQL

•             Email provider? Royal Mail

•             CRM Provider? Hobsons

•             ERP Platform? N/A

•             Database Archival?N/A

•             Email Archival?N/A

•             File Archival? ARCSERVE

 

Cloud

•             Are you using or are interested in AWS/Google or Azure for
cloud services? YES

•             Do you use any Cloud File Storage? If so, what? SHAREPOINT

•             What automation tools do you use? N/A

•             Do you outsource? N/A

•             Outsource contract renewal date? N/A

 

 

IT Strategy for 2017 Currently don’t have one

 

Organisation chart depicting the IT department with contact names? Names
will not be supplied

 

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original email and should be emailed to: [1][email address] or sent in
writing to Peter Cox, Chief Operating Officer, Falmouth University, Penryn
Campus, Treliever Road, Penryn, TR10 9FE

 

Please remember to quote the reference number above in any future
communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF

 

Kind regards

Brian

 

 

Dr Brian Hoskin

Acting Head of Quality Assurance & Enhancement

Student Administration

 

Falmouth University

Falmouth Campus, Woodlane, Falmouth, Cornwall TR11 4RH

 

01326 213788

[2][email address]

 

[3]www.falmouth.ac.uk

 

[4]Falmouth University [5]The UK's No. 1 Arts University - 2015 & 2016
Sunday Times League Table
[6]Twitter [7]Facebook [8]Instagram [9]YouTube

This email is confidential and intended solely for the use of the intended
recipient only. If you have received this email in error, please inform us
immediately and then delete it.

 

References

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1. mailto:[email address]
2. mailto:[email address]
3. http://www.falmouth.ac.uk/
6. http://twitter.com/falmouthuni
7. https://www.facebook.com/falmouthuni
8. https://www.instagram.com/falmouthuni
9. http://www.youtube.com/falmouthuniversity

Dear Brian,

Thanks for replying to my request. From reading the response, can you please clarify these answers:

Network speed? A billion

Email provider? Royal Mail

Yours sincerely,

Jim Thompson