IT Department
Dear Queen's University Belfast,
Please provide me information below:
1. Working hours/schedule for IT Helpdesk/Service desk staff e.g. 9-5.
2. Roles differences between computing engineer, computing assistant and IT Support Technician.
3. Pay Grades of above roles across University.
4. How many calls/tickets do you receive a day in the IT Helpdesk on average per day?
Yours faithfully,
Ryan Wilson
Dear Ryan
Thank you for your access to information request which Queen’s University
Belfast received on 21 June 2021. Your request has been forwarded to the
relevant department however due to the current situation with COVID-19
there may be some delays around your request. We will endeavour to respond
as promptly as possible and appreciate your cooperation. If you have any
queries in relation to your request please contact
[1][Queen's University Belfast request email] quoting the reference above.
Please note that Queen’s University Belfast will use the personal data you
have provided to facilitate the processing of your request and fulfil our
legal obligations in relation to the Freedom of Information Act
2000.
Kind regards
Ryan.
Information Compliance Unit.
_____________________________________________________________________________________________
Information Compliance Unit |Telephone: 028 9097 2507 | email:
[2][Queen's University Belfast request email]
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