Is the Home Office aware that the Change of Address online form does not function for changing postal correspondence address?

Ben King made this Rhyddid Gwybodaeth request to Home Office

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Home Office fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Home Office,

When using the online application form to change an address, the form states that it is also possible to change the correspondence address. However, once one begins to fill out the form, the only options are to chane the representatives address or to change the home address of the applicant. It is not possible to merely change the postal correspondence address as the description of the form states, which forces applicants to request a correspondence amendment through the post.

The relevant link is included below:
https://visa-address-update.service.gov....

My question is, is the Home Office aware that the online form does not provide the "Change of Correspondence Address" function, even though the description of the form states that it does?

If the Home Office is aware, does it intend to address this issue? If the Home Office is not aware, will it address the issue and now that they have been given notice?

Yours faithfully,

Ben Kingsley

FOI Requests, Home Office

Thank you for contacting the Home Office  Freedom of Information Requests
Mailbox.

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FOI Requests, Home Office

Mr. Kingsley,

Please be aware that we have decided to handle your correspondence of 13 October outside the provisions of the Freedom of Information Act. This is because it does not meet the criteria for a Freedom of Information request, as it does not ask for recorded information.

Below is a link to the ICO guidance for the criteria for valid requests under the Act:
https://ico.org.uk/media/for-organisatio...

We will provide an answer to your query, but it will be answer outside of the provisions of the Act. You should expect to receive a response in due course.

Thank you,

P. Zebedee
FOI Requests
Home Office

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