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Investigation of landlord harassment and unfair trade

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Dear Islington Borough Council,

Please consider the below issues and I would appreciate if I could get any advice from Islington council.

Chapter Islington has harassed students living in their building for a long time.
University College London also aided the harassment.

Chapter Islington (UCL private owned nominee hall) located in N79AW entered money into Portico (the name of student web account) by excuse that their kitchen is dirty; however, I had read the contract between the hall(the hall is private owned nominee hall) and UCL in which cleaning duty is on the hall and for extra charge of cleaning fee, the hall needs to show invoice to students to prove the amount of extra cleaning fees. However firstly the kitchen was not dirty and there was no invoice.

Even the Vice Warden of the hall sent the letter to students to force them to pay the money by quoting internal regulation applied to cleaning fees when students leave the room permanently.

UCL central housing office was reported all of the problems; however, even though the central housing office has a list of victim-students, they have hidden all these things. Even the central housing office met the staffs of a head company of the hall because of this matter; however, for some reason, they suddenly have been silent on everything on these matter after 'met the staffs of the head company(Greystar)'.

Furthermore, the Chapter Islington asked money to students when the leave the accommodation permanently in an unacceptable way. For example, they asked a student to compensate money for tiny damage in the room.
The Chapter Islington also blocked the web page where residents access to the contract so that the resident cannot defence their right properly.

As a personal matter, University College London left me in the hall after reporting the issues. As a result, I was harassed by staffs of Chapter Islington. In addition, University College London itself indirectly harassed me such as they did not consider the claim for harassment properly. They previously threatened a student on her degree dismissal because she wrote articles about UCL accommodation issue.

Is there any way to get help for two issues?

Yours faithfully,
Hyora

Pearton, Brad, Islington Borough Council

Dear Hyora

 

Thank you for your email.  However, the points you have raised are not a
Freedom of Information request, nor are they issues that the council can
address.

 

I do sympathise with your situation and the only advice that I can give
would be to raise this issue with the college or maybe with your Student
Union representative.

 

Regards

 

 

From: Hyora [mailto:[FOI #456097 email]]
Sent: 09 January 2018 16:29
To: FOIA <[email address]>
Subject: Freedom of Information request - Investigation of landlord
harassment and unfair trade

 

Dear Islington Borough Council,

Please consider the below issues and I would appreciate if I could get any
advice from Islington council.

Chapter Islington has harassed students living in their building for a
long time.
University College London also aided the harassment.

Chapter Islington (UCL private owned nominee hall) located in N79AW
entered money into Portico (the name of student web account) by excuse
that their kitchen is dirty; however, I had read the contract between the
hall(the hall is private owned nominee hall) and UCL in which cleaning
duty is on the hall and for extra charge of cleaning fee, the hall needs
to show invoice to students to prove the amount of extra cleaning fees.
However firstly the kitchen was not dirty and there was no invoice.

Even the Vice Warden of the hall sent the letter to students to force them
to pay the money by quoting internal regulation applied to cleaning fees
when students leave the room permanently.

UCL central housing office was reported all of the problems; however, even
though the central housing office has a list of victim-students, they have
hidden all these things. Even the central housing office met the staffs of
a head company of the hall because of this matter; however, for some
reason, they suddenly have been silent on everything on these matter after
'met the staffs of the head company(Greystar)'.

Furthermore, the Chapter Islington asked money to students when the leave
the accommodation permanently in an unacceptable way. For example, they
asked a student to compensate money for tiny damage in the room.
The Chapter Islington also blocked the web page where residents access to
the contract so that the resident cannot defence their right properly.

As a personal matter, University College London left me in the hall after
reporting the issues. As a result, I was harassed by staffs of Chapter
Islington. In addition, University College London itself indirectly
harassed me such as they did not consider the claim for harassment
properly. They previously threatened a student on her degree dismissal
because she wrote articles about UCL accommodation issue.

Is there any way to get help for two issues?

Yours faithfully,
Hyora

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