Dear Student Loans Company Limited,

I am writing to make a request for all the information to which I am entitled under Freedom of Information Act 2000. My requests are outlined below as specifically as possible to help you retrieve the information required. However, if any of the below is unclear, I would appreciate if you could contact me as I understand that under the act, you are required to assist requesters.

Please could you provide the following information:

1) How many employees are working for your organisation, including full-time, part-time, and contracted staff?
2) What is your annual intranet budget?
3) What is your current intranet solution? (e.g. Invotra, Sharepoint, Kahootz, Umbraco)
4) How long have you been using this solution, and when does your contract expire?
5) Do you work with an external partner to supply your intranet? If not, do you develop your intranet internally?
6) Which team/individual is responsible for managing your intranet internally?
7) Which other organisations have access to your intranet?
8) Do you share IT services with other organisations?
9) Are you using the Office 365 suite? If so, which applications from the suite are in use?
10) Who is responsible for your intranet’s procurement within the organisation?
11) Do you use Microsoft’s Active Directory to manage your people data? If so, is your Active Directory (AD) managed on-premise or in the cloud?
12) Do you use any other Software as a Service (SaaS) applications? (e.g. Atlassian/Jira, Slack, Trello, Xero)

If possible, please could you present the information via a Microsoft Word or Excel document, sent to me via email. I understand that under the act, I should be entitled to a response within 20 days and therefore I would appreciate if you could confirm receipt of my request.

Yours faithfully,

Louis James

SLC FOI Requests - Do Not Reply, Y Cwmni Benthyciadau i Fyfyrwyr

This is an automated response to let you know that your email has been
received by the Student Loans Company Limited ("SLC").

SLC's Freedom of Information Office is only able to deal with requests for
information under the Freedom of Information Act 2000 ("FOIA"). If your
email relates to a request for information under the FOIA, a separate
acknowledgement will be issued with a request reference.

If your email is in relation to a student finance application or account
enquiry, and you have provided sufficient details to identify your account,

your email will be passed to the relevant department. Alternatively,
please contact us using the contact details available at
https://www.slc.co.uk/contact.aspx.

If your email is not a customer enquiry then it has been passed to the
relevant department.

SLC's Freedom of Information Office is unable to advise response timescales

for other departments.

dangos adrannau a ddyfynnir

FOI Requests, Y Cwmni Benthyciadau i Fyfyrwyr

Dear Mr James

Thank you for your email dated 11th November 2019.

Your request is being considered under the terms of the Freedom of
Information Act 2000 (“FOIA”).

Your request has been allocated reference number 228-19.

We will respond to you under the terms of the FOIA and within 20 working
days.

We will contact you further for clarification of your request if this is
considered necessary.  

Yours sincerely

Louise Chapman | Senior Legal Executive
Student Loans Company
100 Bothwell Street, Glasgow G2 7JD
e: 32080  t: 0141 306 2080

[1]www.gov.uk/slc
Follow us at [2]Twitter/SLCcomms for the latest corporate news and updates

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References

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FOI Requests, Y Cwmni Benthyciadau i Fyfyrwyr

Dear Mr James    

I refer to your recent email dated 11/11/2019 requesting intranet
information under the Freedom of Information Act 2000 (“FOIA”).

Response

Please refer to the table below for the information held by Student Loans
Company Limited (“SLC”):

Question Answer
1) How many employees are working for Information is exempt under
your organisation, including full-time, section 21(1) of the FOIA as this
part-time, and contracted staff? information is reasonably
accessible to you by other means.
 Number of employees is available
in SLC’s Annual Report and
Accounts.  The latest version for
financial year 2018-19 is publicly
available on the Companies House
website.
2) What is your annual intranet budget? £36,400 for financial year
2019-20.
3) What is your current intranet Sharepoint.
solution? (e.g. Invotra, Sharepoint,
Kahootz, Umbraco)
4) How long have you been using this 2 years.  Contract expires March
solution, and when does your contract 2020.
expire?
5) Do you work with an external partner Yes.
to supply your intranet? If not, do you
develop your intranet internally?
6) Which team/individual is responsible Corporate Affairs.
for managing your intranet internally?
7) Which other organisations have Outsourced contact centre
access to your intranet? providers.
8) Do you share IT services with other Yes.
organisations?
9) Are you using the Office 365 suite? Yes – Word, Excel, Powerpoint,
If so, which applications from the OneNote, Publisher, Project,
suite are in use? Visio, Access, OneDrive and Teams.
10) Who is responsible for your Corporate Affairs and Commercial
intranet’s procurement within the Services.
organisation?
11) Do you use Microsoft’s Active Yes – managed on site.
Directory to manage your people data?
If so, is your Active Directory (AD)
managed on-premise or in the cloud?
12) Do you use any other Software as a Yes.  
Service (SaaS) applications? (e.g.
Atlassian/Jira, Slack, Trello, Xero)

Internal review process

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.

Internal review requests should be submitted within two months of the date
of receipt of the response to your original request and should be
addressed to the Freedom of Information Office, Student Loans Company
Limited, 100 Bothwell Street, Glasgow, G2 7JD,  or by email:
[SLC request email].  Please remember to quote the reference number
above in any future communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House  
Water Lane  
Wilmslow  
Cheshire  
SK9 5AF

Yours sincerely

Louise Chapman | Senior Legal Executive
Student Loans Company
100 Bothwell Street, Glasgow G2 7JD
e: 32080  t: 0141 306 2080

[1]www.gov.uk/slc
Follow us at [2]Twitter/SLCcomms for the latest corporate news and updates

dangos adrannau a ddyfynnir

References

Visible links
1. http://www.gov.uk/slc
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