This is a notification to confirm that we have received your email and are
looking into your query. We will respond to you further in due course and
in line with any legislative deadlines. 
Regards,
The Freedom Of Information (FOI) team

National Citizen Service Trust is a not-for-profit organisation
incorporated by Royal Charter and established to shape, support, champion
and lead a thriving National Citizen Service.

National Citizen Service Trust is registered in England and Wales with
Royal Charter Body number RC000894. Our registered office is at The
Pembroke Building, Kensington Village, Avonmore Road, London, W14 8DG.

CONFIDENTIALITY NOTICE

This message is private and confidential. If you have received this
message in error, please notify us and remove it from your system.

Dear Mr James

Information Requested FOI - Ref No: 00214927

On Monday 11th November 2019 the following email (in italics) was received
in the freedom of information inbox at National Citizen Service Trust
(‘NCS Trust’). This is set out below:

Dear National Citizens Service Trust,

I am writing to make a request for all the information to which I am
entitled under Freedom of Information Act 2000. My requests are outlined
below as specifically as possible to help you retrieve the information
required. However, if any of the below is unclear, I would appreciate if
you could contact me as I understand that under the act, you are required
to assist requesters.

Please could you provide the following information:

1) How many employees are working for your organisation, including
full-time, part-time, and contracted staff?

2) What is your annual intranet budget?

3) What is your current intranet solution? (e.g. Invotra, Sharepoint,
Kahootz, Umbraco)

4) How long have you been using this solution, and when does your contract
expire?

5) Do you work with an external partner to supply your intranet? If not,
do you develop your intranet internally?

6) Which team/individual is responsible for managing your intranet
internally?

7) Which other organisations have access to your intranet?

8) Do you share IT services with other organisations?

9) Are you using the Office 365 suite? If so, which applications from the
suite are in use?

10) Who is responsible for your intranet’s procurement within the
organisation?

11) Do you use Microsoft’s Active Directory to manage your people data? If
so, is your Active Directory (AD) managed on-premise or in the cloud?

12) Do you use any other Software as a Service (SaaS) applications? (e.g.
Atlassian/Jira, Slack, Trello, Xero)

If possible, please could you present the information via a Microsoft Word
or Excel document, sent to me via email. I understand that under the act,
I should be entitled to a response within 20 days and therefore I would
appreciate if you could confirm receipt of my request.

Yours faithfully,

Louis James

Responding to your FOI request

Please see attached our response to your FOI request, in a word document
as you requested.

Next Steps

We hope that the above response is clear. The deadline to respond to a
freedom of information request is 20 working days following the date that
the request is received and we have met that deadline. If you have any
further queries please do not hesitate to contact us back on this email
address.

NCS Trust is committed to making information available under the Freedom
Of Information Act 2000 and to ensuring that the service it provides for
those wishing to gain access to information is simple, efficient and
effective. If you feel the service you have received does not meet the
legislative requirements please write, giving details of your complaint,
by email to "[1][National Citizen Service Trust request email]" or, if you are contacting us by post,
by writing to the following address: National Citizen Service Trust, the
Pembroke Building, Avonmore Road, Kensington, London W14 8DG. 

Your complaint will be fully investigated and treated confidentially by
NCS Trust. If your complaint is about a response to a request for
information, it will be dealt with by a member of staff at NCS Trust who
was not involved in the original decision. An initial response will be
made within 5 working days of receipt of the complaint. A full
investigation and any decision will be made and conveyed to you within 20
working days. If we are unable to deal with your complaint within this
timeframe we will inform you and let you know the reason for the delay. 

If your complaint is upheld you will be notified of what action will be
taken. If the complaint is not upheld you will be given a reason for the
decision. If NCS Trust does not deal with your complaint to your
satisfaction, you are entitled to refer your complaint to:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

[2]www.ico.org.uk
Yours sincerely,

The NCS Trust FOI Team

[3][National Citizen Service Trust request email]

dangos adrannau a ddyfynnir